[Resolved]  Indian Oil Corporation / Roop Gas Agency — less gas

I am Manoj menon, having a gas connection with Delhi's Roop Gas Agency Mayur Vihar Phase -3 , Delhi, not only me lot of my neighbours having similar problem what I am facing. The problems are the agency is that they never pick any phone calls, and some times it found that the phones they hang up, and as the result it is remains enegaged . The other mager problem faced they deliver 5-6 kg less gas most of the time, if we ask they say they don't have a instrument to mesaure the weight. Most of the time ladies are at home and they cheat them with diffrent tricks. eg, I booked a gas after lots of struggle, when I reached the agency around 12.40 pm they were already closed the agency for lunch, even as the board out side the agency says the lunch time is 1pm to 2 pm. I got the gas after 4-5 days then the man who some how convenced my wife that the gas is full. Today morning when the gas got finished and about to change the cylinder I flet the gas is less and I checked it. The gas is 5-6 kg less then it is pupposed to be. This is not a small issue lot of people facing similar problem like this.
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Aug 13, 2020
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Indian oil corporation — Trouble Facing with Agency

I am a customer of this agency since 2005. Recently the M/s Yeshawini agency has handed over my membership to another agency called Benaka Agency which is very far from my residence WITHOUT ANY INTIMATION. After making several calls, I VISITED to Yeshawini Agency they told that my agency was transferred to Benaka agency. When I VISITED the Benaka agency they told that my area will not come under their jurisdiction and it will cover under M/s Yeshawini Agency's jurisdiction.

And they asked me to bring my documents to transfer my agency to Yeshawini agency. Again i VISITED to Benaka Agencies, they've given me transfer slip to Yeshawini Agency.

When i VISITED to Yeshawini Agencies again they told that you have to bring all your old documents like residence proof and other details.

When i asked M/s Yeshawini agency why you have transferd to another agency they were very rudely giving answer that this is like this only. goto hell like...

Why should I hear all these things without my mistake and because of their mistake i bound to make 5 trips to all these agencies. For every visit to this office i need to put leave to my office because general office timings and agency office timings are same. If any responsible person from IOC seen this message they may respond please (i hope IOC is an responsible organization). Lets imagine that both of your cylinders are empty and no GAS in your house and this Agency people are troubling you like this... (this is my situation)
Dear sirs,
It is very difficult for a common housewife to book the LPG to their dealer and get the supply without reminders.Although it is also difficult to replace the leakage cylinder even after reminders and still pending where is 48 hours has been passed.Even consumer is not knowing that who is the dealer/proprietor of the agency.
My dealer name is M/S suncity Indane, 11thChopasni Road, Jodhpur and my con.no.is 8746.

Will IOC authority will look into the matter?

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