Indian Oil - LPG Delivery — Irrational behavior

I am writing this letter gather some information on delivery of LPG Cylinder.

I am writing this letter on behalf some senior / under par, consumer of your LPG Cylinder.

We are staying in a G+5 housing complex. We have a lift at our housing complex.
Our Housing Association has barred the Gas cylinder in lift for security reasons more over the delivery boys are not properly using the lift while they are carrying the cylinder loaded or empty.

However, they use to get “Bakshis” from us (RS.3/- to 15/-) depending upon the floor and consumer.

Now they are telling that they will unload the cylinder at the Ground floor if not allowed to carry by lift.

In this connection, I like to mention that several Flats of this locality do not have Lift and they are not creating any problem.

We are the residents of Dumdum (South) Kolkata west Bengal area.

Please let us know the exact rule so that we may take up the matter with the respective dealer.

For noticeable explanation, I am not disclosing the details of consumer at present, but it will be disclosed in due place & time.
Thanking you,

S.Ghosh