[Resolved]  Indian Oil Petrol For 2 Wheelers — DEMAND FOR MANUAL/LEGIBLE BILL - IRRESPONSIBLE REPLY EVEN BY SUPERVISORY STAFF

I'M USUALLY FUELING MY BIKE AT IOCL -COCO AT NO.60 L.B.ROAD, ADYAR, CHENNAI-20. USUALLY THEY GIVE A SYSTEM GENERATED BILL, IF DEMANDED. I REQUIRE THE BILL FOR REIMBURSEMENT FROM EMPLOYER ONCE IN A MONTH. I NEED TO COLLECT N PRESERVE THE BILLS FOR A MONTH. THE SYSTEM GENERATED BILL GETS ERASED IN 2 OR 3 DAYS BECAUSE OF THE QUALITY OF STATIONERY AND PRINT. ON 25.7.09 AT 17:38:26 HRS IN PUMP 13 - NOZZLE 1 I HAVE FUELED MY VEHICLE 2.06 OF LTRS FOR RS.100/-. WHEN I DEMANDED A MANUAL RECEIPT FOR THE ABOVE REASONS THE PUMP FILLER STAFF IT CANNOT BE GIVEN - U CAN CONTACT THE OFFICE ROOM. I WENT TO THE OFFICE ROOM AND CONTACTED ONE MAN. HE TOLD ME THAT OTHER THAN SYTEM GENERATED BILL THEY ARE NOT SUPPOSED TO ISSUE MANUAL BILL. BUT IN FACT THEY MAINTAIN A MANUAL BOOK AND GIVE A MANUAL RECEIPT WHEN DEMANDED, OF COURSE, WITH HATRED FEELINGS. THIS TIME ALSO HE INFORMED ME TO TAKE XEROX COPY OF THE SYSTEM GENERATED BILL. I TOLD HIM IT IS NOT POSSIBLE FOR ME TO SPEND A RUPEE FOR XEROX EVERY TIME. HE DIRECTED ME IMPATIENTLY TO TAKE XEROX AFTER COLLECTING 4 BILLS. WHEN IOC DIRECTED LIKE THAT WHY DO YOU MAINTAIN MANUAL RECEIPT BOOK HERE - I ASKED. HE GAVE ME A MANUAL RECEIPT BY NOT TOLERATING MY QUESTIONS AND BY IMPOLITE WAY OF RESPONSE. I ASKED HIM TO FURNISH HIS NAME AND THE NEXT SUPERIOR AVAILABLE AT THAT OFFICE. THEN HE TOLD ME ONE IN 4000 OR 5000 ONLY DEMAND RECEIPT LIKE THIS. YOU CAN GO COMPLAINT WITH ANYONE. HE HAS NOT EVEN REVEALED HIS NAME. HE IS NOT WEARING HIS ID CARD/NAME PLATE TO NOTE DOWN. SOMEBODY AT THAT OFFICE TOLD ME THAT HE IS V.SUNDARARAJAN, SUPERVISOR/MANAGER OF THE DEPOT. PLS TREAT THIS COMPLAINT SERIOUS AND ADVISE THE STAFF IN GENERAL AND THE MANAGER/SUPERVISOR-IN-CHARGE OF THE OUTLET IN PARTICULAR TO BE POLITE AND RESPONSIBLE.

PLEASE ARRANGE TO SUPPLY THE SYSTEM GENERATED BILL WHICH SHOULD BE LEGIBLE AND UNERACEABLE ALWAYS.

HOPING TO GET A REPLY.

THANKS

V.SUBRAMANIAN
T-16, BLOCK-V, AIBEA NAGAR, 3RD MAIN ROAD
TIRUVANMIYUR, CHENNAI 600041