[Resolved]  Indian Postal Services — Theft of article from registered parcel

Address:

Pune, Maharashtra

I had sent a registered parcel from Pune office ( HADAPSAR I E under PUNE CITY EAST DO) to Rohtak ( ROHTAK under ROHTAK H.O CCC) on 25th Sept. 2010 ( # No: RP A 222 ). The parcel was received 30th sept. but an article(baby dress of Zapp brand of blue denim shorts and red T-shirt)worth Rs. 800 was missing.The seal was opened and resealed after taking out dress.I logged a complaint from web based system of Indian postal service ( complaint #[protected]. The complaint was closed saying " ARTICLE DELIVERED TO ADDRESSEE BY THE POSTMAN ON 30/09/10 IN SAFE AND SOUND CONDITION." I did not accept this answer as the recipient was having a proof that the parcel was opened and resealed by someone , may be in Pune or Rohtak. So I sent a mail to the next escalation level which is the maharashtra circle [protected]@indiapost.gov.in but in vein. After sending repeated reminders I sent several mails to the next escalation level which is in Delhi [protected]@gmail.com but again in vein.
Its been 3 months and there is no reply from the indian postal services about the loss that I have incurred.
I do not understand that what is the meaning of "REGISTERED" services if the articles are opened and stolen!!!
I believe Comsumer complaint forum will help me in recovering my loss.
Thanks.
Mandeep Agarwal