Indian Railways Complaints & Reviews

i have ticket waiting list an booked irctc 8th dec 2011 from ltt to durg 31 dec 2011 journey date train departure time 20:35 from ltt this train was late 8:30 hours late and next day 4:00 am departure my ticket update 2:00 am yours ticket conform i was check by Internet in 1:30 am but not showing this tkt conform so i was tdr 1st jan 2012 11:00am. and 9 month latter this ticket refeund 50% money my pnr [protected] 3tkt fare 1113 rupees and refund 555 rupees this is fraud by Indian railways of public and rule is very pour service.

I had booked a ticket from Mumbai to Howrah vide PNR No. [protected] and Transaction ID [protected] for my wife and children. the date of journey was 2/5/12. but when on 1/5/12 the chart was prepared, out of 3 tickets only one ticket was under RAC and rest two tickets were under waiting. so I filed TDR on 1/5/12 after preparation of chart vide no.ekt[protected]. but the same still shows as under process and the money is not yet refunded.

PNR No. [protected],, This was E-ticket booked thru IRCTC website online. Journey date 09/06/2012
I had not traveled on this ticket & filed TDR online on 13/06/2012.
TDR Ref No. :ekt[protected].

But I rcvd below mail from IRCTC on 7th Aug & reason was

Ticket was not surrendered within 12 hour after departure of train

But for E-ticket TDR can be filed within thirty day of Dep. Of train as per Railway Rules.

On Sunday, 2nd Sep 2012, I swiped the ATVM card for a 20/- Ticket to Burdwan at 4:10AM. The print didnot come out. My Balance was deducted. I went to the ticket counter asked about the ATVM machine, the person said the person on ATVM duty wont be in till 6:00 AM. I had to catch a train to Burdwan immediately as I had beed travelling for last two days. I could not wait for the counter to resolve at 6:00 AM. So I bought a ticket from the ticket counter and reached burdwan. At Barddhaman railway station I enquired about the same, they said they wont be able to do anything and I need to go to Howrah station. This seems ridiculous. Why do they not have an access to the database and see which ticket has been swiped and card not printed?
Why do I have to go to howrah to get this settled/refund?

Dear sir,
As I m dem sure that when all doors are closed and when there is no option left to solve our grievances only and only you people are there working hardly just to solve our problem not of thinking for your own profit.
I'm pleased to inform you that Indian railway are not on a mood to even reply for my plenty no of mails to all the department of railway board to refund my 2 ticket balance booked for Mangalore jn. to Delhi jn. which is not cancelled by the misguidenced by railway enquire people.

The matter is that at udupi jn.
Karnataka railway
enquiry people misguide us by
telling the wrong cancellation time for ticket they said at 8 am when
window open
till 12 noon u can cancelled your ticket we follow that and time was
before 7:50am at mangalore jn at counter people said u are late by 10
min now we cant help u.
our ticket was from mangalore to nizamuddin pnr no [protected] dt
17.6.12 by
misguiding by the railway enquiry at udupi we are unable to present
ticket on time
but instead we were there to booked new ticket of tatkal on mangalore
jn its pnr
[protected] dt 19.6

By guidance of complaint department officer at Mangalore central The original ticket which was not cancelled with a letter we send by
speep post to given address from complaint officer to division commercial mngr refunds ,palghat ,kerala.
After a month from palghat railway department an letter comes to us informing us that you should file tdr against uncanclled ticket.
But when I asked in Mangalore central the complaint officer said there is no provision to file tdr in your case, u only should do the original ticket with request letter courier to division commercial manager palghat for refund your 5000 rupees
So u are requested to take a prompt decision to refund our money
back.It would
be so kind i[censored] do so.
Thankyou
Warm regards
Mohit Miglani [protected],[protected]
J.B.Transport Co
Kothiwal nagar,
Moradabad.U.P.244001
India
Tel-2310311,2310551

I approached Gangtok Railway reservation counter on 01 Seo 12 for a reservation on 12505 NE Express on 06 Sep 12 from NJP to Allahabad and onward reservation from Allahabad to Jabalpur on 07 Sep 12. However the person on duty refused to do the reservation stating that the reservation for onward journey is not permissible.I would like to know under what rule is this refusal valid

Dear sir,

I have booked a steel trunk from patna to ranchi on 27/08/2012 vide lt no. A863202 & paid parcel charges of rs.485 as per the calculation sheet, but the trunk has not reached ranchi till 31.08.2012. At patna they were asking for additional money for loading the trunk in the train which I refused to give, then they told that they will not be responsible for loading in the train & there will be delay in loading the same. Had I given to their demand they would have loaded on the same day. When I contacted the authorities at ranchi parcel office, they said that the trunk has not been unloaded at ranchi station. When I asked that how can I get to know when my trunk will reach ranchi and where it is now the parcel supervisor said that they cannot tell where the trunk is now and when it will reach ranchi, the parcel supervisor said that they do not have access to get information where the trunck is now and he said that you will have to check everyday at ranchi railway parcel office for your trunck until it reaches ranchi.

Sir I would like to know the status of the parcel booked at patna at the earliest & why the same was not reached ranchi though there is a train to ranchi daily.If possible I want to lodge a complaint against parcel service of indian railways and I request you to please do the needful.

Thanks and regards
sarfraz r jafri
mob:[protected]

Respected sirs,
My railway id username is MAGOTECHS and that of my wife is bhatgirija.
All of a sudden without any prior intimation railways have suspended mine as well as my wife's e-tkt ids,which was in use for years together. For my complaint mail they replied that same email id is used for both e tkt ids. I gave them different ids as I could not change profile due to suspension. Their reply is that they cannot remove suspension and hence both email id as well as mobile numbers are blocked by them for ever.
My complaint is that they cannot block my mobile for ever. I also demand demerages for causing undue troubles to both o[censored]s,mental agony and illtreat vide deficiency in service.
They are suggesting to create new id with different mobile number and email id. How does this solve their problem of duplication of ids?. More over I wish to have transactions and messages in my existing prefered mobile number ,which railways cannot block from railway e- usage.
However ,If you permit I can attach and send series of e- correspondance ,so that the issue may be more clear to you. Please guide me wheter there is any provision of forwarding emails written to care @irctc and their replies to you.
True and Humbly,
M Govinda Bhat.

Bike Missing
Complaint:
========

Respected Sir,

I have booked my bike (UP 70 AR 4387 fromAllahabad JN, Uttar Pradesh toAnpara Sonebhadra, on 18th Aug 2012 and they loaded on 19th Aug 2012 into Triveni Express and with booking number [protected]. Still i didn't receive my bike and went to railway station for 4 times they are not responding properly. Could please look into this issue and let me know how to approach the things. I didn't get perfect information from any one.

Could you please do needful as soon as possible.

Thanks,
Dileep Kumar Pandey
[protected]
Email: [protected]@gmail.com

Last week I was travelled in a Porbandar del exp. I was booked a 2nd Ac coach. But the condition of coach is very worst and AC is not working properly and there is only 1 charging point for 6 berths. there is not a single charging point for side berths.The coach is made of 1994 as the superinterdent told us. 3rd AC coach of same train is very well as we pay a huge amount but there is no luxury. Please take a strict action against them.and punish the culprits who are responsible for this.

Hello sir,
I M traveling by train dated[protected],pnr no:[protected],train no:12191 ,new delhi to jabalpur,sir when jhansi station come's , I am going to plateform an purchasing a ice cream sales man saind its 30 rs ,I said in ice cram print only 10 rs how would I pay double ,he said (lena ho to lo nahi to jao)then I go to another shop n purchase,amul milk bottel ,again same bottle print 17rs but he wont's 20 rs,I M said they said same answer (lena hai ka nahi ,wara jao)in shop they stick a paper(only give print value)but no shop keeper dosent follow this message words,then I M very depressed and going to tc and said, can I complain against the shop keeper,he said going to ssp railway office and said all these,but my train now gone ..so afet I came back to delhi then make a complain against him,so sir plz take stick action against him and plz do needful ,and plz send me replay...thanking u sir

I traveled in Rajadhani Express 12432 on 5.8.12 [PNR [protected]] from Nizamudhin to Kannur along with my family. The quality of food supplied was very bad. They are packing some item of foods at the narrow space available at lavatory side!. The chappatis supplied in a aluminum foil cannot be called as chapptis. It was a sheet made up of some kind of flour. They have supplied toffees worth 50ps instead of sweets. Fruit juice is seen replaced by lime juice. When I asked for complaint book they refused to give the same. It is very pathetic to note that the persons who served the substandard food are begging the travelers for TIPS at the end of the journey of the passengers! A complaint is being sent to the IRCTC and Railway.

R.P.REMESAN, KANNUR, KERALA

My travel date from Pune to Bhopal was 10 Aug 2012 and returning date was 12 Aug 2012. I booking returning ticket(i-ticket) on 28/7/2012.
As i didn't received return ticket till 10 Aug, there was no option to go except to canceled the trip.
I received this courier information on this Saturday of 11th Aug 2012.

This trip was very crucial for me, I was going there to attend the exame.

E I didn't had courier information, otherwise i can try to contact. Railway should provide the courier detail to the customer to avoid such a incident.

Kindly, let me know how can i file the case against railway.

My mom Nirmala Bajaj was traveling from kolkata to Jaipur on 14th August 2012 by jodhpur express vide Train No 12307, coach no B3 , seat no 28 , Ac 3 tier PNR No [protected].
At night on 14th August around 12.00 she slept and when she woke up at 4 am next day her purse was missing , She has filled a FIR Form and submitted it to the head TC Mr S Lal who was present in the compartment,

Details of particulars
2 Samsung Mobile of around 24000
1 canon camera of 13000
gold nose ring 20000
Cash 19000
And some miscelinious items of 5000 approx

expecting your earliest action on my complain...
Thanking you,
Manoj bajaj
[protected]

TOUT ACTIVITY

This is to bring to your kind notice that a Active TOUT Name (GOUR , BABU, NEPAN, etc) is Illegally purchased Bunch of Railway Reservation Tickets for Durga puja vacation, Ticket & Tatkal ticket reguarly at Raiganj & Kaliyaganj Station railway reservation counter & with involvement of railway counter personnel. A lot of money is involved in there dealing, we common people are suffering an can not purchased Ticket,
Sir we collect some information:-
one railway counter man says that deatels :- (ONE TOUT PHONE NUMBER [protected],Address is charilpara ,near Kisholay school,Kaliyaganj,ONE TATKAL Ticket rate Rs400 to 500 extra, Durga Puja ticket Rs 200 extra)
Pls look in to this matter immediately & take proper action.
Thanking you
Raiganj & Kaliyaganj People

sir
i am a regular passenger of train no 56310 nagercoil to trivandrum passenger.in the last one month no light in the train at morning (not in a compartment the whole compartment),and the train passing a tunnel of 600m and shortage of
compartment.many people mainly ladies are struggling because of no light.This is our indian railway

sir,i am going Ranchi to Chennai in dkolkataated[protected] by train but reservation is not clear(waiting).i send passenger foil(ticket deposit receipt) in address, chief commercial manager(refunds),south Eastern Railway,14,strand road,9th floor,kolkata-700001. yet no receip money(1224Rs) for me
detail
Train no-13351
Reservation Ticket No[protected]
PNR No-[protected]
Station RNC to MAS via MR
Class-3AC
Total charges-1224Rs
my details
Name-DINESH SINGH
BIT Mesra Ranchi
thank,hope some do

My new ADIDAS joggers got stolen from the A2 coach of Kalka Mail(12312) train by a gang of swindlers when the train had stopped at Old Delhi Railway Station early in the morning. They faked themselves to be waiters/attendants on the coach and tricked me while asking several times if I'd take lunch. I did not even imagine such a thing happening in an executive coach of an elite train like Kalka Mail! The attendant was also not present in the coach by the time I realized to complain while approaching Tundla. I had checked all over the coach with the help of co-passengers but to no avail!
Presence of such miscreants can also be attributed to another of my experiences on Unchahaar Express 2 years ago, while the train was stationed at Old Delhi in the early morning hours. I noticed a shabby-looking, unkempt boy looking all around the vacated berths and finally came and perched on a side-lower berth close to me, with his eyes glued to my laptop bag. I was on the lower berth and in a moment he came and sat on my feet with his eyes fixed on my laptop bag. I was frightened. I requested him to go and sit somewhere else when he at once disappeared out of my sight. The very next moment I saw a policeman following him through the coach. I was fortunate to have been safe that day, but we should not be rest assured.
Both the above experiences were highly disgusting.

The safety and security of passengers in the Indian Railways is now questionable. Being a girl, my parents allow me to travel alone in a 2AC compartment of trains like Kalka Mail and Unchahaar, but now it's a matter of grave concern. Why should one pay more for a 2AC just to get robbed? I'm sure of a gang of swindlers present at Old Delhi Railway Station.The matter should be looked into and corrective measures should be taken at once to avoid inconvenience to future passengers. These incidents are warning sign to beware as this may just be the beginning of something heinous the way such swindlers are given liberty to have their own way!

Respected Sir,

Through this complain I would like to bring to your notice the worst maintenance of railway coaches by Indian railways. This Tuesday, 31st Jul, I traveled from Surat to Chennai in Navjeevan Express in S1 coach. Despite paying around Rs. 500 per ticket, railway is not able to provide us the basic necessities,

1. Toilets are not cleaned/washed. Continuous Foul smell can choke passenger whose tickets are reserved near the toilets. (Navjeevan Express reached Ahmedabad around 8 pm and it starts for Chennai next morning at 6 am. Thus railway workers has enough time to clean the coach and wash the toilet)
2. Tap water is not coming in the wash basin and one of the 2 toilets. I assume either tank was leaking/broken or it was not filled up at any of the major junction throughout the journey.
3. Aluminium plates indicating the seat no were missing and leading to confusion among many passenger. Also missing were all the bag hangers. I assume that they were stolen or the coach was very old.
4. Light & Fan switches were broken and thus passenger had no control to turn them off.
5. S1 being the 1st coach after AC coaches, we experienced lot of trouble due to lot o[censored]p-down passengers traveling with general coach tickets but getting into reserved coach. All unreserved passenger occupied the place around the toilet thus posing difficulty to passenger trying to access toilet.

I would like Railways to take action asap. Pls. replace the old coach and atleast provide the passenger with hygienic coach/toilet.

Thanks,
Sohil Shah
65, Jeremiah Road,
Vepery, Chennai - 600007

Respected Sir,


I have cancelled my e tickets on 14.06.2012 MY Transaction id and pnr no were as follows.

Transaction ID PNR AMOUNT
[protected] [protected] 390
[protected] [protected] 680

IRCTC Sight is showing status as refunded, While I have not received refund till date in my saving account. Please resolve this matter. Date of journey was 15.6.2012 and I have cancelled my tickets on 14.6.2012.


With Regard,

Satvinder Ahuja,
Branch Manager,
LIC OF INDIA,
BRANCH OFFICE,
DMKT, MAHESH NAGAR,
AMBALA CANTT

[protected] [protected]