Indian Railway Parcel Complaint — non delivery of parcel booked
Patna, Bihar, India
I have booked a steel trunk from patna to ranchi on 27/08/2012 vide lt no. A863202 & paid parcel charges of rs.485 as per the calculation sheet, but the trunk has not reached ranchi till 31.08.2012. At patna they were asking for additional money for loading the trunk in the train which I refused to give, then they told that they will not be responsible for loading in the train & there will be delay in loading the same. Had I given to their demand they would have loaded on the same day. When I contacted the authorities at ranchi parcel office, they said that the trunk has not been unloaded at ranchi station. When I asked that how can I get to know when my trunk will reach ranchi and where it is now the parcel supervisor said that they cannot tell where the trunk is now and when it will reach ranchi, the parcel supervisor said that they do not have access to get information where the trunck is now and he said that you will have to check everyday at ranchi railway parcel office for your trunck until it reaches ranchi.
Sir I would like to know the status of the parcel booked at patna at the earliest & why the same was not reached ranchi though there is a train to ranchi daily.If possible I want to lodge a complaint against parcel service of indian railways and I request you to please do the needful.
Thanks and regards
sarfraz r jafri
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