Indian Railways Complaints & Reviews

When i am travelling in General compartment we are facing heavy load the compartment is always hevay rush. So government should increase the general compartments or he should minimise the general compartment Tickets. The Railways should immediately take neccessary action aganist it

Dear Sir

I have booked a e ticket from Patna to Howrah. But due to train runing late by more than 9 hours, I have to switch to another train. Due to E ticket, I was not able to cancel the ticket at the counter. The details are as mentioned below

PNR-Number[protected]
Transaction ID [protected]
Train Number 3006
Train Name ASR HWH MAIL
Date of Journey 28- Nov- 2008
Passenger Name DINESH DHANUKA
From Station PNBE To station HWH
Class 3A
Reason for Cancellation Delayed departure of train by around 9 hours

On 28th Novemeber I have emailed at [protected]@irctc.co.in and received the ID no #19675. Till today I have not received my refund of 633 even after more than 75 days.

A vast majority of Rajasthani people residing in Tamil Nadu are facing difficulty to travel to their home town Rajasthan. There is only one weekly train between Chennai and Jodhpur(6126) which is insufficient to handle such a vast majority of population. Bookings are always full when counter opens.

for this we the marwari buisness community request the railways to either increase the lapses of weekly Jodhpur express on daily basis and make it a daily superfast train from Egmore or extend the route of Navjeevan express beyond Ahmedabad to Jodhpur/Ajmer

We promise that if the train starts it will never be a burden on railways. Marwaris will be greatly thankful to The Railway department and promise you a helping hand in the development of Nation and The Railways.

There is NO notice outside the Borivali east railway bridge announcing that, people without platform ticket cannot walk on it . How are people from outside suppose to know this ? And then why should people pay so much fine when appropriate rules are not followed ? Morever the railway bridge near the second class carraiges, as well as the passenger bridge across borivali station are in such bad condition, I know a friend who slipped and twisted her ankle on it . Why should we pay such a hefty fine for a mistake which does not seem to even keep these bridges in good conditions ? . The fine we were made to pay was 250 rs + rs3 for platform ticket per person . where is all this money going if not for improving the bridge ? Please do the needful and make sure there are Notices telling the rules, in legible print and font outside the bridges .

Dear Sir / Madam,
I had booked a ticket in Garib Rath, Train No. 2612, from Bhopal to Chennai on 10/02/2009, in AC chair car. I would like to bring to you the serious issues faced by us.
1. We were not able to even sit in the AC Chair car as it was so dirty and was untidy to even sit. Fearing health issues, we immediately searched for a seat in 3 AC.
2. The TT agreed to give us a seat at extra cost and we paid the balance amount and moved to another compartment in 3AC (By getting Extra fare ticket from TT).
3. To add to our misery, that was even more un-hygenic environment.
4. No one bothered to clean the train for 24 hours that we travelled in this train.
5. There was no water after crossing Vijayawada. (Another 7 hours travel was without water!!)
6. There was no Pantry car for a train which goes for more than 24 hours.
7. We had to depend only two stations where the train stops for breakfast and lunch (Again unhygenic food served on the platforms). If we skip one station, we have to starve for another 3 - 4 hours for the train to stop in another station.
8. Obviously a human cannot use the toilets because of the conditions there which you could imagine.
9. When this train is compared with Rajdhani, it is only in stop-overs in station and speed, not considering the basic necessities of the passenger. Because the rate of ticket is less, it does not mean that such a unhygenic environment can be created by the railways authorities and force the passenger to suffer. We definitely can be provided with pantry car which can charge us for a good food as it is being charged for the bed-rolls and blankets. We definitely can be provided with a clean environment to travel. We definitely can be provided with water in toilets.
10. When we asked some of the authorities on the train, they said the state of this train is in the same manner for past 2 years.

Are we missing something and being wrong in raising this grievance?

Thanks
A Railways Customer

i traveld by danapur tata exp to tata nagar in AC chair car(cc) 16 january bording kiul station but seat is occupied by bihar police jawan and they refuse to leave seat for me i stand an hour in. jamui station he release seat i have try to help from cosch attendent TTE but he refuse to help i asking for complain lounge he said this tncident happning every day go to your seat . In this ac chair compartment i found that this train is mufth fre journey to police persons bad from these elementbad element trin ticket examinier also get benefit from these element but we are suffering from fear because we spent 400 rupees to purchase ticket in few again i booked ticked togo tatanagar again i am in fear that if my seat is occupied
l kindly look into this matter positevly forus to safe and comfortable journey thanking you by rajeev ranjan mgr bihar

I recently travelled by one of the passenger trains... Then I got to know that it has got a side middle berth...It was the most aweful experience I had travelling by train.It is the most uncomfortable way of travelling. The number of people in each compartment is too high and it is suffocating to travel.
I don't know who has given this idea of the Side middle berth... Really it is pathetic to get into the berth itself...
One thing I felt bad was ... I have also paid the same amount as the other people who are on the other side, then why should I be treated like this...
Why is this discrimination???
One more thing to say... even in Tatkal they give these tickets...
Should not forget that Tatkal we pay 100% more price of the actual ticket...
When soembody pays so much money why is the travel so uncomfortable...
GOVT... PLEASE THINK OF PEOPLE ATLEAST ONCE BEFORE SOME CHANGE IS MADE...

Dear Sir,

This is to inform you that I am a frequent traveler of SE and SECR section. Last a few months I observe unclean SL berths of Shalimar- LTT (No.8030) and HWH ADI Express (No.2834). The windows, upper and lower berths are under thick layer of dust. Floors are comparatively clean.

On 6th February’09 when traveling on Shalimar – LTT Express (S4, 18) I contact Mr P K Nath-TTE / Attendant and Mr B R Rao, TTE in this regard. They inform this to the on board sweepers but they ignore to clean my berth because as per them they are entitled only for floor cleaning.

At last Mr P K Nath kindly arrange a clean berth for me.

On 29th January’09 I reached Bilaspur station in time and hear announcement regarding arrival of Samarsata Express (2151) in platform no- 02. Passengers crossed the line by foot over bridge and observe the same train approaching platform no.- 01. Passengers whimsically crossed the line to catch the train. This may cause accident on that day due to wrong announcement.

On that day When traveling on Samarsata Express (2151, S7, 48) take dinner pack from IRCTC men. He charged Rs.45/- for vegetable meal consists of vegetables, rice and Chapati. That Rice was half boiled and Chapati folded in plain paper was cold, uneven in shape and hard as leather. Salt not supplied.

Indian Railway is our national pride. Honorable Railway Minister invited by foreign universities for lecture on management. But we the travelers expect a little bit comfort during journey by train.

Indian Railway wave site do not entertain complain of travellers.

We request your goodself to kindly look after the cleaning of berths, quality of food supplied by IRCTC and careful announcement for arrival or departure of train.

Thanking you,

Yours faithfully

Jayanta Chaudhuri
Mob:[protected]
Email: [protected]@yahoo.co.in

Sir

Most probably you would have seen the General Compartment of Express trains on the move on railway tracks or at station waiting for a green signal. What sort of rule allows those compartments to be overbooked in majority of cases, to such an extent that people who board on the them find it difficult to even stand straight? Is it because they are poor or they don't complain or you are sure you would never get into such a situation (Ofcourse you don't have to care for poor people by dint of whose hard labour you are surviving in this country...in this case)?

Can I suggest you to take up this matter and add some more bogeys of General Compartment, atleast in Express trains and not allow those bogeys to be overbooked to such an extent that passengers don't have enough space to stand. To implement this solution you may have to increase the fare little bit which would be acceptable rather than robbing the poor people of their dignity as a human being to survive in India.

Eagerly waiting for your implementation or reply (with reason, why it can't be so?).

Thanks
Subhakanta Samal

pan no or pan card not at received

I am submitting this complaint from Bhagalpur railway station. Gatekeeper for the 1st class waiting room did not allow me to use the waiting room even when I am having a valid ticket and he started making argument with me.
According to rule, anyone can use the waiting room within the 1st hour of the train arrival. My train arrived at Bhagalpur railway station at 4:55 AM and I have come to waiting room at 5:30 AM.

plz release our refund as earliest as possible

From: rajesh sharma <[protected]@yahoo.co.in>
To: [protected]@irctc.co.in
Sent: Saturday, 31 January, 2009 5:18:06 PM
Subject: Re: Refund of PNR No. [protected]

release our refund as earliest as posible

From: rajesh sharma <[protected]@yahoo.co.in>
To: [protected]@irctc.co.in
Sent: Saturday, 31 January, 2009 10:26:57 AM
Subject: Re: Refund of PNR No. [protected]


Sir,
Do needful & oblige us.
--- On Fri, 30/1/09, rajesh sharma <[protected]@yahoo.co.in> wrote:

From: rajesh sharma <[protected]@yahoo.co.in>
Subject: Re: Refund of PNR No. [protected]
To: [protected]@irctc.co.in
Date: Friday, 30 January, 2009, 1:47 PM

Do needful & oblige us



--- On Sat, 24/1/09, rajesh sharma <[protected]@yahoo.co.in> wrote:

From: rajesh sharma <[protected]@yahoo.co.in>
Subject: Refund of PNR No. [protected]
To: [protected]@irctc.co.in
Date: Saturday, 24 January, 2009, 11:51 AM

Dear Sir,

This is very sad to inform you that we dont get our refund of above mentinoed PNR Number till date. we want to know that why are we harrassing by your department. we booked our ticket as on 12.06.08 with transaction id [protected] & PNR No. [protected]. This is very enough to harass us. we send our prob through email with various authority and news papers but there is no response and no hearness. all of the person found blind and domb and unhear .
who is the responsible for this matter. india got freedom in 1947 but actually govt. is not a democratic or republic representiative of public. public is being harass just like before freedom.

we are very upset to take this matter.


Which authority is responsible to sort out our problem.

Now, We want justice and going to take help with electronic media.


Regards,

Vinod Choudhry
[protected]

To
Chief Vigilance Officer (Railway)
Jhansi Mandal
Jhansi

Sub : Complaint against my reservation PNR No. B[protected] & B[protected]


We were coming back from Lalitpur to Kanpur with my family by Pushpak Express Train No. 2534 on 27.01.2009 vide my reservation ticket in sleeper class under PNR No B[protected] for three(3) birth RL WL/30, 31, 32 & other PNR No. B[protected] for one (1) birth RL WL/74 thus upto the last movement from journey start our reservation status under waiting list on 27.01.2009 .

With reference to the above, we entered in the train in schedule time 12:40 AM to start journey in sleeper class S-12 coach the coach was full. We request to TT on duty to provide any birth to us but he say he has no birth, we again contacted to TT at Jhansi to check Jhansi Cota and release us birth against my reservation if possible but he again say sorry as he had no birth after half (1/2) an hour approx 3:00 AM in mid night we again approach to same TT on duty than he provide me only two (2) birth No.39, 40 in S-7 Coach from Orai photo copy of the same ticket is enclosed for your perusal on which he has noted birth No. 39 & 40 in S-7 in his own writing. while more birth are available in Orai station. When we came to S-7 coach from S-12 coach in Orai station and saw the TT on duty have verbally allotted two birth to other persons in same coach birth No. 32 & 49 after taking Rs.150/ for each birth without any receipt and not provide any birth to us while we ware entitled for allotment on priority, you can understand at Midnight we have faced a lot of problems during the journey with my family.


Kindly Look in to the matter and take appropriate action against the said TT on duty, we shall feel oblige if you can take immediate action in the above matter and inform us about the same.

Thanking You,

Sunil Kumar Agarwal
260 Tejab Mill Campus
Anwar Ganj,
Kanpur
Ph.: [protected]

CC: DRM - Jhansi
Encl : as above

Hello,

On 27th January 2009 I was booking ticket on line through irctc site in TATKAL Quota. When i checked sits availability in indianrail.gov.in at 7:52:07 Hrs i found that only 37 Sits are available. As per rule it should be 72 for TATKAL. And you can not book tickets before 8:00 AM. So how can any one book ticket before 8:00AM?. I have screen shot of indianrail.gov.in.

Previously also i had problem with Online Reservation system. But irctc did not respond in good manner.

What can be done i this situation? Either tickets are booked before Reservation Open time by agents or Reservation system is having some problem. If reservation system is having some problem then it should show faulty result daily. But it is not happening daily.

Dear Sir/Madam,

This is to bring to your notice that yesterday(26.01.09) i had taken a General Ticket to Dhanbad from Howrah in Saktipunj Express at 10:15 AM in the General Class from Rishra(W.B) Counter. Due to some personal resons i had to cancel my Journey, So i went to the Rishra Counter at 10:00 PM in counter No:-1 for cancellation but the person sitting at the counter refused to cancel the ticket. He is telling this ticket can be cancelled within 2 PM of the same day. But as we know that a General Ticket can be cancelled Within 12:00 Midnight of the same day when the ticket has been purchased. Ultimately after a long altercation the reservation Clerk Cancels the ticket. This type of things unneccesary creates mental harresment and wastage of time to the customer. Plz take neccesary action against these type of Personels.

With Kind Regards/Debabrata Seth

I went to LTT station to see off my inlaw's on 25th Jan 09 on Janeshawri Exp and saw that normal hawkers are freely selling their goods inside the AC coach, though it is not allowed in AC coaches. I complaint about this to the coach attendent, but he simply denied to react on my complaint. I also told this to TC, but he also did very little about this. He just asked the attendent to stop the the hawkers, but the attendend told him that...

I am sorry to say that i was travelling with my small son in Indian railway, Netravati Express, on 20-10-08 by A>C three tier and it was a horrifying experiance, there were small-small cockroaches running around in the Train compartment. My son said we should not travel in the Cockroache express, if this is the impression on mind of small citizens of india, what will they think about INDIA. Please take care of small things in future....

Dear Sir, I am a senior citizen of Bhopal. When I was travelling to Kerala by Kerala Express on 25/12/08 my bag was stolen away in between Itarsi to Nagpur Station. The suit case was locked with chain. Near about 4000 rupees was lost. The same was happened with 5 more people in the compartments S2 and S3. When I got down to complaint at Ballarsha station the RPF personnels denied to take my complaint. The disguisting thing which we noticed was that there were no RPF personnels in the train and even train superintentend was not present in the train on that day. Sir, This is a serious case which the authorities have to take care of. Now we are afraid to travel in train. Who is responsible for this? Sir Who will answer to this ? Please enquire the same and kindly take immediate action.
Hope this will be considered seriously
Truly yours
Dr. P.K. G

I HAVE BOOKED TICKET AT AC 2A CLASS AT INTER CITY EXP (5603) DATED 16.01.2009 FROM GUWAHATI TO SIMALUGURI ALONG WITH MY WIFE AND ONE CHILD (PNR NO. [protected]) THROUGH E TICKETING SERVICE. TO MY SURPRISE WHEN THE TRAIN CAME AFTER 1.30 HOUR LATE I FOUND THAT MY BERTH NO 38, 37, AND 39 WHICH WERE ALOTED TO ME WERE NOT IN TRAIN AND TWO MY TICKET WERE SHOWN AS CANCELLED.

Dear Sir/ Madam

I have booked a train ticket on 24/01/2009 at Gandhinagar Train ticket booking counter (Old Sachivalay, Sector 18, Gandhinagar, Gujarat) from Ahmedabad to Koderma via Delhi. Ashram Express from Ahmedabad to Delhi and Kalka mail from Delhi to Koderma. As per rule of railways, If time duration between arrival and departure of connecting train is less than 24 hrs, it not treated as break journey and no charge will take for same.
At Delhi the time between arrival of Ashram and Departure of Kalka mail is approx. 19.5 hrs. But the ticket booking clerk charging me for break journey. They replying that if date has change between arrival and departure of train, break journey charge apply.

I am not convinced by them, but at least I have to book ticket by giving extra charges for Break journey.

At least the person booking ticket for railways know the rules. If they are not aware the rules, at least ask to senior person in his department. They simply reply that either give the charges what they are asking or leave the queue.


Thank you sir