Indiaplaza / Standard Chartered Bank — Non Delivery of product even after one month

I am a Standard Chartered Manhattan Platinum Card holder. I placed an order for Black & Decker, 2 Slice Toaster, ET202 on 15 June 2010, Order no. IN[protected]. The order was placed @ Indiaplaza the rewards redemption partner for Stan Chart.

It been more than a month & till today i.e. 19 July 2010 i have not received the product, nor have I received any update from them. Their helpline no.[protected] is not reachable for a long time.

Even previous deliveries took one month to be honored & this time Indiaplaza seems to have just forgotten their responsibility.

I think it is a mistake that Standard Chartered bank has made by appointing them as rewards redepmtion partner. My latest mail query reference no with Stan Chart bank is KMM4973253I15977L0KM
And ticket no. with Indiaplaza is CNT[protected].

Need a solution to same!


Regards,
Gaurav Sharma

Dear Gaurav Sharma,

We have shipped the ordered item Black & Decker, 2 Slice Toaster, ET202 through aramex couriers vide docket # [protected] on 21st July and the same is delivered on 22nd July 2010. Please accept my sincere apologies for the delay and inconvenience caused.

Regards,
Team Indiaplaza

Dear Mr.Yogesh Gupta,

This is further to the teleconversation I had with you, I would like to provide you the shipment details for the item ordered by you. The item - Seagate 1TB Hard Disk has been shipped out to you through First flight couriers vide airway bill no. F14116573 on 21st August, 2010 and it will be delivered to you in a day.

My sincere apologies for the delay and inconvenience caused.

Warm regards,

Nirmalraj.J