Indiatimes Shopping — refund not received

Order were placed with order number [protected] on 13/3 and later on 18/3 with order number [protected] for micromax fun book which was supposed to be gifted to someone. First time the company cancelled the order saying wrong phone number and still show a paymentof twice the amount actually paid in our acount. This though was refunded.

The second time around they cancelled the order on may 16th or so but have not refunded the money around Rs 8739 which is due to us. Twice over complaints have been raised and closed on the site without addressing the issue. 901769 and now 925379.

There just seems to be inaction in trying to resolve the issue and give us our money. Instead we face scripted responses and poor, malicious and cheating kind of behaviour in closing the complaints
last correspondence on 24/6
Dear Gaurav,


I understand that you want to know about the status of your complaint Case Id 925379 and I know how important for you to get your issue resolved as soon as possible.


We sincerely apologize for the inconvenience caused to you. I would like to inform you that case manager assigned to this complaint is diligently working with the respective departments for Complaint Verification. I would request your patience and cooperation, while we conclude a resolution to this complaint and resolve it to the best of your satisfaction.


Thank you for being a valued customer!


Regards,


Bhopal Singh

Indiatimes Shopping.

Indiatimes Shopping — CASHBACK NOT RECEIVED

I had placed an order for handycam with indiatimes shopping under the cash back scheme in the month of Aug08. No where then it was mentioned the gift vouchers for cash back wud be issued on a monthlu basis. on my several reminders they gave me few Gift certificates (GC)assuring otheres wud be issued on a later date. then It was Diwali time so I had asked for more GC so that i can buy some gifts for my relatives. In there mail on 11th Oct. they have mentioned that balance GC wud be issued on a monthly basis.. I was getting 7 gc of Rs. 150 every month now when I had asked that there are still 7 Gc left on my account and requested to issue them they are saying that they have already been expired as they were issued in the month of Oct.
I have wriiten a mail in Oct and they have replied to it saying Gc will be issued on a later date and now they say that computer generated mail must have been sent to u abt it.
I have received no mails and no intimation abt those Gc. It is simply there trick to cheat the customers.
I have been in consatnt touch with them then why in none of the mails they have mentioned abt those GC, I have a mail from them in which they have given details of all the GC issued in my name except the ones issued in Oct. It simply indiactes that no GC were issued and now they are trying to save themselves from paying back
Kindly help me get my GC back

Dear Sir,

I order for Children's Educational Laptop + Sports Watch throw website and pay by credit card.
9 MarchI received mail from India times and they cancelled my order. And they are not ready to refund my money, instate of that they says, they will be refunded in the form of Indiatimes Gift Certificate.

But as my needed Gifts are not available with Indiatimes I need money back.

Dear Sir.
I order for AAA Battery with charger throw website and pay credit card. I waiting 1 month but i have not recieved said product. After that i contact india times C. Care. they told me our service is not in kashmir further they told me we send refund your Amount Rs. 705.(seven hundrend five only). but till date i have not recieved such any refund your india times.
I request to you kindly solve my problem as soon as possible. Thank you.
a From, Basher Ahmad Shah
Order no.[protected]
cell no. [protected]

I placed the order that Silk Saree But I cant recive ur Product but still i didnt recive ur product

Indiatimes Shopping — not recieved product after paying

Sir,

i had order a product (attached photo) called leather jacket to indiatimes shopping after seeing their advertisement in the navbharat times newspaper on 10/Jan/2010. i had paid for the same while order for the product on the telephone with my credit card and they had deducted the amount of rs. 1499/- within a second. after confiming my address two or three times during the call they had given me a ref no.[protected].

please note that till now i have not recvd my product and even not recvd any refund.after contacting them through telephone or mails and not receiving any positive response from their side. i am trying to register complain here. today it is been a month they still have my funds with them.


Below are the details of my correspondence with the company:

dear

i still have not heard from your side.

thanks

Nikhil



On 5 February 2010 10:40, NIKHIL KESHAV <nik.[protected]@gmail.com> wrote:

this has the ref. to below mentioned subject about the cancellation of my order with you.

please note that i still have not received the amount in my account till date. today i spoke to mr. prince at your customer care centre, he said it will take atleast 3 to 4 working days more to credit your account. i want to know that every time i have called your customer service dept. they says it will take 3,4 days and it has kept expanding till now.

now note that i want the compesation for all this, because i have suffered for your loose customer service. i had paid the amount the same day i ordered the product and it was the mistake at your end which caused the product delivered at wrong address. now it been almost a month since you have the funds with you. and i am the one who is been wondering around and calling you for my status of cancellation. i am the one who has suffered even when i have paid in advance.

so i demand the compensation along with my actual amount and interest.

also, please advise me to whom i should contact about this matter because this has crossed the limit of my patience.

i hope you will support me this time.

Thanks

Nikhil Keshav
[protected]


On 1 February 2010 13:29, Customer Service <[protected]@indiatimes.co.in> wrote:

Dear Mr.,Keshav
We thank you for contacting Indiatimes Shopping.
We apologize for the delay in responding to you.
With reference to your mail dated-27.01.10, we would like to inform you that your request is under process against cancellationso please wait we will revert you soon for this concern.
We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.
For convenience please do not delete the interactions while replying.
With regards,

Rajiv- Customer Service
Indiatimes Shopping






From: "NIKHIL KESHAV" [nik.[protected]@gmail.com]
Date Sent: 01/27/2010 11:30:00 AM
To: nik.[protected]@gmail.com
Subject: ref. no. [protected] [Case:305183]


Dear,

i have placed an order for product (Cimmaron Leather Jacket, Polar Fleece Jacket, Mens Watch and Sunglasses) in the name of Mr. Nikhil Keshav on 10/Jan/2010 with reference no. [protected] for amt. rs. 1449/- total. on phone with Mr. Prabhakar. He assured me to deliver my product within 13 days from 10/Jan/2010. I had given me address (C-13, IInd Floor, Sudarshan Park, New Delhi - 110015.) and confirmed the same twice or thrice before disconnecting the call. i made my payment through credit card.

On sunday 24/Jan/2010. i called your customer care no upon not receiving my order till date. your executive given me consignment no.[protected] and advised me to call TNT courier service for not receiving the consignment. i had called the courier service they checked and confirmed me that they have delivered the consignment on 22/Jan/2010 itself at some address in preet vihar.

Now can you explain the whole matter as how is this type of mistake can happen. As i have made payment with the name of Nikhil Keshav and the product has been delivered to some one elses address.

It is been 17 days now and i yet to receive my product. i doubt that i would receive it in future also.

Please revert back with clarification and suggestion if any to the above mentioned problem.

Thanks

Nikhil Keshav
([protected])


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i ordered the product by seeing it in the indiatimes news paper.it was having an offer of getting gift certificate of rs 1000 free with it, when i received the product thereafter i asked for the rs 1000 GC but they told me that GC number will be given to you online at ur mail id and u will have to shop online for that . i went on for the mail and checked the mail i received the GC number.but i m unable to get the purchase of things from this GC.
it is getting very costly for me to sit on internet as it is creating problem in redeeming the GC value .neither anyof customer care service of india times did anything.whenever i called them with my mobile they said me to send the problem page which i did 2-3 times but all in vain.moreover customer care of india times shopping is not providing any type of help
this whole thing has irriated me lot
.kindly solve out my problem.the expiry date of GC is on 18 feb 2010

Hi,
I ordered a book &#039;The pregnant king&#039; from indiatimes shopping on 29 jan 2013. My order number is [protected]. The book was supposed to deliver by 6th feb 2013 . The book was sent by Bluedart courier AWB no [protected]. I never received that book. When i called to bludart customer care they said that the book had been returned to its origin as they coudnt find the location. The location was my office address(Whitefield Bangalore) and i have received many couriers here from many courier services including Bluedart. After that I called indiatimes Shopping customer service. They told that as they had received the book they were cancelling the order and I would get the refund in 7 working day.
Its been 2.5 months and still there 7 Working days are not over. I have called then N number of times but every times they&#039;ll say it&#039;ll get resolved within 7 working days.

I am tired of this now. I want full refund and action against Indiatimes Shopping.

Order were placed with order number [protected] on 13/3 and later on 18/3 with order number [protected] for micromax fun book which was supposed to be gifted to someone. First time the company cancelled the order saying wrong phone number and still show a paymentof twice the amount actually paid in our acount. This though was refunded.

The second time around they cancelled the order on may 16th or so but have not refunded the money around Rs 8739 which is due to us. Twice over complaints have been raised and closed on the site without addressing the issue. 901769 and now 925379.

There just seems to be inaction in trying to resolve the issue and give us our money. Instead we face scripted responses and poor, malicious and cheating kind of behaviour in closing the complaints