Indiatimes Shopping — Complaint against Indiatimes Shopping for delaying in Replacement of a Defective Induction Cooker

Address:

Bangalore, Karnataka

I placed Order No. [protected] for B1112995 - Induction Cooker Chef Xpress - Morphy Richards (1) with Indiatimes shopping on 25-Nov-2012. The product was delivered on 3-Dec-2012 by their courier partner Aramex Express (AWB No.:[protected]) but it was delivered in broken state. Just after bringing out the product from the package it was found that the bottom part of the induction cooker was broken into some small pieces. Also, after switching on the product it was found that the timer button is not working and no display is coming out on the LCD screen. To be more precise, I received a completely defective product from Indiatimes Shopping.

I lodged a complaint (Case Id: 548692) for replacement of that product on the very same day (i.e., 3-Dec-2012) and I was told by Indiatimes Customer Care that the complaint will be resolved within 23-Dec-2012. No one has even done the reverse pick up of the product till date. I have called their customer care numerous times in last two weeks to follow up and every time they assured me that the reverse pick up will be done within next 3 days but no satisfactory action has yet been taken.

I really distrust their willingness to replace the defective product.