[Resolved]  Indiatimes Shopping — Non Refund

Indiatimes Shopping — Non refund of excess payment

. I also wish to bring to your kind notice that I purchased the following items on 27 Jul 08 from Indiatimes, through my icici credit card from my mobile

EPSO Printer Rs 4634

Sigmatel Mobile Rs 6329



While entering the cc number in my mobile in order to make the payment through my credit card, the indiatimes executive informed me that the internet system did not accept the payment hence I was required to enter the card number once again. Therefore, for both the above product I entered twice.

To my utter surprise, I was shocked to find that four debit transaction has been made from my account as mentioned below

Date transaction id amount



27 Jul 08 349101 Rs 4634

27 Jul 08 871421 Rs 4634

27 Jul 08 969054 Rs 6329

27 Jul 08 786263 Rs 6329



I immediately contacted the merchandise and your bank for refund of excess payment deducted from my account but without any fruitful result.

I wrote to indiatimes (merchandise) on numerous occasion and send the mail, however the merchant insist that as per their records no excess payment has been received. On the other hand, bank is deducting instalment of Rs 3623 every month for the amount to be payable in six monthly instalment.
Kindly advise

This is so insane. I thought I was the only guy who got cheated and when I googled " India Times Shopping fraud", to my utter surprise, I found too many complaints.

I live in USA and planned to gift some shirts to my younger brother who is in India, and ordered some Hollister and Abercrombie Shirts. First of all, I was surprised to see Hollister and A&F in an Indian shopping website coz they are only sold in USA. Then I did order some shirts and later on received an email reg the order and shipping information. After few days I was surprised to see 3 transactions from my account and immediately tried to contact the customer care(Hyderabad), and when I did I was shocked to listen that the number doesn't exist.

I seriously wanna sue this freaking fraud website, but I do know it's a waste of time.

Indiatimes Shopping — No Refund

Hi
I have a very similar issue, I ordered a Blackberry 8800 on 22nd May 2009, using my ABN Amro Debit Card for Rs13950/-. (Order No[protected]. I received the mobile after a week, however there was charging problem, so I called the vendor (Mr C S Pani, Indian Magnetics, Ph no -+[protected], +[protected] and told him about the problem. I was told to return the mobile through TNT by initiating a return shipment which i did the very next day. I was also informed that a replacement will be provided within 3-4 days. However after repeated follow ups the vendor failed to resend the new mobile as it was out of stock. Mr C S Pani then advised that I can cancel the order with Indiatimes and i would get the refund. So i called Indiatimes customer care to cancel the order, at first I was told I needed to send them a scanned copy of the return shipment courier receipt which i did immediately. The next working day when i called to confirm if they have recieved my email, they said that I was given a wrong information and that I just had to give the AWBill no over the phone.(AWB no[protected].Alrite so finally my order was canceled on 15th June 2009.On June 19, 2009 I recieved an email confirmation that order cancellation request is under process of confirming with the merchant and will take upto 2 days. On June 21, 2009 I receive another mail confirming that the order has been canceled and that a refund has been processed on June 20, 2009. However the refund did not show up in my bank account as of June 20, 2009 and till date it hasnt. I have been following up with them, have sent them bank statements for the months of May till July. I even asked my bank if they can track the refund however they are unable to do so as they have no information. Everytime they keep sending a mail saying "we apologize for the inconvenience; We assure you that this matter will be resolved as per the above mentioned resolution service level agreement (SLA)" which is supposed to 3 working days and the 3 days doesnt seem to end. I request to do something and help me get my refund back. I will be highly obliged if you can help me.

Well Finally I received my refund. it took some time but as long as it got resolved i am happy.

Lodge a complaint against them in the consumer forum

I ordered some product online through indiatimes shopping. the order got cancelled for no reason from their side. there was no information from their office regarding the cancellation of order and I kept waiting for delivery. After a week time, I started follow-up and they said about the cancellation of order giving reason that they could not locate my address. I have received deliveries from them in past. Although, they had my mobile number to confirm the address.
Anyway, they said, they will refund the money. It has been 4 months now, they have not send the refund and now they are not responding to my e-mails. I approached the operation head of indiatimes shopping but he also ignores my mails now. I have no clue to get my money back. I mean there is nothing that I can do while they do not respond to my complain. This is really ridiculous, they do not bother to pay the refund.
This is a simple way of cheating people/customers.

I hope someone to come and guide me to resolve my problem. I am not bother about the money now but I wish this should not happen to anybody else. The responsible people must be punished. Please beware friends from such cheaters/cons. I guess the times group is from Rekitt and Colman.....is it? They should change the " L " from Colman to "N" so people may read real word... Conman....!!!

Dear Mr. Agrwal,

Hello from Indiatimes Shopping.

Thank you for using IndiatimesShopping.com

We have found your complain while searching through forums and are extremely sorry for you being upset with our services. We would like to take up this case on a priority and a customer service representative will be assigned this task to help you out with the issue you are facing while shopping with us.

We would request you to mail your order id/case id at [protected]@indiatimes.co.in with your updated contact details to assist you better. You may expect a call within 24 hrs of sending your order details.

You can also kindly tweet us anytime at Cust_Help for updated information.



Thanks,
Customer Help Desk
Indiatimes Shopping
http://shopping.indiatimes.com

Dear Shubhas,

Please accept our sincere apologies for the inconvinience caused to you. We have taken a note of the details of your complaint for further
enquiry. You will be updated on a resolution status very soon.

Regards
Indiatimes Shopping

Dear Shubhas,

As per our record, you have received the refund hence the case has been closed. Kindly confirm the same.

We are sorry for the inconvenience caused to you and hope to have you shopping with us again.

Regards
Indiatimes Shopping