Indiatimesshopping. Org — Non-receipt of Mobile Battery & Warranty Card

Address:

Mumbai City, Maharashtra

This mail is to register a formal complaint about the poor service given by Indiatimesshopping.com.

I have very bad experience with indiatimesshopping & it was my first & last order as from next time onward I will never ever going to do E-shopping with indiatimesshopping.

I have my friends who also in cube with buying online mobile phones with Indiatimesshopping however they are waiting for indiatimes people response on my online placed order.

I have placed order (Order No. [protected]) of Motorola Q9 smartphone on 23-May-2010 & made full payment of Rs. 9965/- by doing online transaction through my credit card and I got a SMS from then that it will be shipped within 7 working days. [URL: file:///E:/Gajanan/Indiatimesshopping-motorola.htm]

I have received a courier (Consignment No. DO[protected]WW) on Saturday dated 29-May-2010 at 7 PM through TNT courier & after opening the box I am shocked that the main life of mobile i.e. battery is missing.

I have immediately called in customer care to lodge the complaint that I have received the mobile phone without battery & they replied me on your complaint (ID: 285171) concern person will get back to you within 3 working days.

In morning on Sunday I again called in indiatimes shopping customercare & according to Mr. Sandeep I will be receiving the new Motorola battery within six working days.

I can’t wait for six working days & hence please send me the new battery by speed post within 2 working days on urgent basis and can you pay me the interest of amount which I have paid & waiting for the stuff from last 14 working days.

If in case this is not possible then I would like to request to please re-shipped me the new packet of Motorola Q9 smartphone alongwith all accessories i.e. Battery, headset, charger, user Manuel & etc by taking back your packet which you have already shipped me this is because if you buy any mobile from the mobile store they will provide us all accessories alongwith new mobile.

If in case this will also not possible then I would request you to please cancel this order & pay money back to me on urgent basis. Please reply me what you will be going to do & what is your plan of action for the same.

I have again called in Indiatimes customer care on 02-Jun-2010 & while asking for status of my complaint lodged & according to them I will be receiving the stuff within six working days. I have called again in Indiatimes on 3rd June to know the consignment no. however I have surprised to listen from Mr. Mohit Kumar that I had made the complaint on 02-Jun-2010 which I have already made on 27-May-2010 as mentioned in above statement.

I thought that they have really did something to get the stuff me on time & that is the reason I have waited for 2 days. Again 3 days passed & no parcel has yet to come at my residence. Due to this I have again called in Indiatimes customer care on 05-June-2010 and this time Mr. Aanchal Kumar on line & according to him they have already lodged the complaint & I have to wait till Tuesday 08-Jun-2010.

Whoever comes on telephone line from Indiatimes customer care, given the false statement that already lodged the complaint & you will be receiving your battery & warranty card with 5 working days and if any complaint has been lodged then why any action has not been taken from them. Till now 14 days passed however I unable to know the mobile functions how it works due to non-receipt of battery.

They still don’t have any details of courier & POD or consignment no. through which they have dispatched the mobile battery & warranty card. Can anyone help me to sort out this matter & take necessary action against them so that they can never ever do anything wrong with the customer?

Warm Regards,

Gajanan P. Soni