Ing Vysya Atm — Money not received from atm but debited from my account

Sir


I am an account holder in IOB Bank at sholinghur (631102) Ac no 2310. On 16.10.09 around 5.30 pm i used the ING vysya atm Rajaji nagar, Bangalore for withdrawl of rs 1000.But i didn't receive the amt through atm as well as the transaction slip for twice of 1000 rs.(2000 rs).Subsequently on checking my balance i was found that a sum of rs 2000 is debited fro my account.I have given a request to the branch manager to take necessary actions.
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While using SBI ATM card transacation at your Ashok Nagar, 2nd Avenue, Chennai Branch for Rs.6000/- (Rupees Sxi Thousand only) on 4th October 2011 at about 7.50 am the transaction was declined, but the
money has been debited to my SBI account.

On contacting your branch I have been informed by the front officer that the matter should be taken up with my State Bank Branch where I am holding an account. She also confirmed that normally it happends in all your ATMs which will be reversed automatically. Any how, I have given my request to my SBI branch in
Kerala State and they have taken up the matter with you. Kindly make the reversal without any further delay.

Regards

M J Koshy
Blue Star Limited
A 620, Anna Salai
CHENNAI - 600 086

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