[Resolved]  Philips — Installation not happening!!

Address:

Gujarat

----- Original Message -----
From: Bimal Doshi
To: Philips Consumer Care
Sent: Wednesday, January 05, 2011 9:57 AM
Subject: Re: Philips feedback - CONSUMER - IN - [sender:bimal.[protected]@wbtea.com]

Dear Sir/ Madam,
I called up the Philips Customer Care Number[protected] a while ago & spoke to your Miss Anuradha and have discussed the issue.
Please take immidate action in this regard, else I am approaching consumer Court because I am out of patience.
No technician should be before 8:00pm on any of the working days(Monday till Saturday) for installation, which please note.
Bimal doshi.
----- Original Message -----
From: Bimal Doshi
To: Philips Consumer Care
Sent: Tuesday, January 04, 2011 3:38 PM
Subject: Re: Philips feedback - CONSUMER - IN - [sender:bimal.[protected]@wbtea.com]

It seems that at Philips no one is bothered about customer....Is it not??
----- Original Message -----
From: Bimal Doshi
To: Philips Consumer Care
Sent: Monday, January 03, 2011 4:25 PM
Subject: Re: Philips feedback - CONSUMER - IN - [sender:bimal.[protected]@wbtea.com]

Dear Komal Wadhwa,
Thanks for the mail.
As intimated to your Mr. Pravin, it will not be possible to entertain any of your technicians before 8:00pm any day from Monday till SAturday.
Keeping this in mind, I was wanting the installation to be done on 01.01.2011, which was for some reason not attended with.
No one in my house, will entertain any of your person, without me being present.
So, to avoid complications, please send some one after 8:00 pm today itself and that too after calling me.
Your Mr. Pravin called 1:03 pm and I have categorically told him to visist only after 8:00pm.
By this mail, I request you to get the installation done today itself, to avoid complications.
Regards,
Bimal Doshi.

----- Original Message -----
From: Philips Consumer Care
To: bimal.[protected]@wbtea.com
Sent: Monday, January 03, 2011 4:14 PM
Subject: Philips feedback - CONSUMER - IN - [sender:bimal.[protected]@wbtea.com]

PHILIPS

Dear Mr.Doshi,

Thank you for contacting Philips Consumer Care.

With respect to your mail and our telephonic conversation with Service center, they will call you to send a technician till today evening or tomorrow. Would request you to please wait for the call back from Service Center.

For any further assistance, please do not hesitate to contact us again quoting your registration number [protected].

Kind Regards,

Philips Customer Care
Executive Name: Komal Wadhwa
Contact Us #[protected]Toll Free),[protected]Standard rate apply)
Work Timings: Mon - Sat # 9am to 9pm / Sunday # 9am to 6 pm

First name : Bimal
Last name : Doshi
Address : Jaldhara 3, Bunglow no.:51, Prarthana Upvan Rd., Opp. Pleasure Club, Ghooma-Manipur
Postal Code : 382115
City : Ahmedabad
E-mail : bimal.[protected]@wbtea.com
Telephone : [protected]
telephone_alternative: [protected]
purchase_date : 1212010
title : Mr
middle_name : Ratilal
Comment / Question
[protected]------
Dear Sir/Madam,
Please not ethat I have purchased Philips 5.1 channel Home Thearter from Big Bazaar on 25.12.2010 for which I got the delivery on 28.12.2010.
Since then no one from your service center bothereed to ewven call for installation.
Any ways, today morning I got a call from your service center at Swastik Char Rasta, near Municipal Market, Ahmedabad seeking time for installation which I specified that any time before 5:00 pm today.Call came from number [protected] at 10:57 am.
After making several calls to the same number around 4pm, I was intimated that the engineer has already left for the installation.Till 5:10pm no one turned up & called the same number again.
some Mr. Pravin called from [protected] at 5:30 pm from saying that he would visit the house before 6:30pm which was not acceptable to me.
I told him to come on Monday after 8:00pm which he refused & when I said I would lodge complaint against him, he said to go ahead.
Please take this matter seriously as I have paid Rs.7990.00 and even after so many days has passed, the unit is not installed.If the same is not installed latest by 3.1.2011, I shall have no option but to aproach appropraite forum.
From 10:57 am till 5:00 pm , is I think is good enough time for installation.
Thanking you in anticipation.
Regards,
Bimal Doshi