[Resolved]  Ioc Lpg Gas (Indane Gas) — Non issue of refill in three weeks by M/s Uttam Indane Gas Service, Below BCS, New Shimla, Himachal Pradesh

Sir/Madam,
I got my indane gas connection transferred from M/s Durga Indane Gas Agency Sanjauli, Shimla to M/s Uttam Indane Gas Service, Below BCS, New Shimla, Himachal Pradesh on 24.9.2008. I was issued a new Consumer number (No. uG-14674) vide Indane Customer Transfer Subscription Voucher No. 2226410 issued by M/s Uttam Gas the same day. I also requested for booking of refill on the same day i.e.24.9.2008 and was told that it will take 3-4 days for the delivery of refill. However, I did not receive the refill for over one week and so went to M/s Uttam Gas on 3.10.2008 to apprise them of the non-delivery of refill and again request for delivery of refill. I was assured that I will get the refill the very next day i.e. on 04.10.2008. However, again I was disappointed by non-delivery of refill. On 08.10.2008, I requested M/s Uttam Gas telehonically (on tele no. [protected] to deliver me the cylinder at the agency itself if they had any difficulty in making home delivery but was told that the refill had already been sent and will be delivered by 1600 hrs the same day (08.10.2008). However, when I did not receive the refill by 1600hrs I went to M/s Uttam Gas and requested for provision of refill as I had run out of gas at home. I was told that it is already evening and that refill could only be delivered on 10.10.2008 as next day (09.10.2008) was a Dussehra Holiday. However, I have not so far been delivered the refill not assigned any reasons for that. Therefore, it is requested that my grievance may, please, be addressed at the earliest so that I may be relieved of the undue hardship to which I am being subjected for no fault of mine.
Thanks.
Yours sincerely,
Dr. Balraj Singh,
Flat No.4, Block-A,
Verma Apartments,
Near Old Beerkhana,
Kanlog, Shimla-171001. (H.P.)
Mobile:[protected].