Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Sir,

I am given to understand that On 19.10. 08 a debit is shown to my a/c of Rs.1334/-(EMI PRINCIPAL-IRCTC, but sir, I have already paid the amount vide ICICI BANK ch.no.502955 for Rs.1300/- still my credit card account was debited thrice on 19.11.08, 19.12.08 & 19.01.09 by an amont of Rs.444=53. Why it is so, most humbly I would like to know how to resolve this matter.
Kindly help.

Yours faithfully,
prakash d karnik

I was holding SBI IRCTC credit card. One day i got a call saying that to activate my card I will be receiving a DD of RS 5200 (approx). Which I can pay back and can also use the card for shopping of more than Rs 500 to get 200 cash back. I said ok.

But after a month also i have not received the DD. and statement for the same was delivered on time at my home with the DD amount added to it which i was supposed to pay before the due date.

so just to check on this mismanagement I called customer care number 39021212. I literally waited for 10 mins - 1hr but nobody is there to attend you personally only IVRS goes on in a loop saying
"We applogies to keep you on hold. We are eager to speak with you kindly hold" But how much one can hold and there is no other number or way to contact and inquiry about one's Query.


Please take some actions agains this as they are making fool us.

With all the respect and love for our Railways, I regret to inform you that the Berth Allotment in online booking is totally illogical. When I bought a ticket PNR:[protected]) of two person, one lady of 60 yrs and one man of 63 yrs (under senior citizen quota), they both were allotted UPPER BERTH. This is absolutely inhuman and I would rather say total negligence on the part of IRCTC. I have also tried to book at least one ticket for LOWER BERTH but failed.
So I would like to request all concerned person / department, to kindly take a look into this matter and save hundreds of senior citizens from mental and physical turmoil.

Dear Sir,

This is the complaint regarding catering services of Pushpak Express train no 2534 from Mumbai CST to Lucknow. My PNR no was[protected] coach no S-10 seat no 20.

All over India veg meal rate in train is Rs 32/- but in this train I got meal in Rs 35/- When I complaint than waiter start fighting and say in Pushpak rate is Rs 35/- and tea in train is also was very costly all type tea was Rs5/- and it should be RS 3/- without tea bag and with tea bag it should be Rs 4/- and coffee should be Rs 5/-.
In Pushpak when I ask for receipt then gave me a fake receipt which is in the name of R.C. Goel Licensee and receipt no is 186.

But no waiters were following these entire rates and were selling any how.
If in a train 1000 customer is taking veg food and waiter is earning 3000/- for his pocket and cheating with the customers and spoiling railway name.

Kingly see the matter and do the need full.

Thanks,

Yadvendra Singh

Dear sir,

I am Chetan Dalal, I have booked e- tickets on 28/5/2008 from Puri
junction to Bina junction for date 5/7/2008 via train UTKAL EXPRESS,
Train no. 8477, PNR No. [protected], Transaction id [protected].

As that train was CANCELLED, I have already sended you mail dated 13
July 2008 for cancellation of that tickets and refund of money
(Reference no 2008/IRCTC/ERTD//Refunds/E-ticket/418433/NR). . Also I
have talked with your customer care executive on no.[protected]
regarding the same and it was told that according to process it will
get refund within 90days. I have made contact to TDR department
[protected] according to them they will send a letter for the same
but still I have not received any letter from them.. It is almost 4
months gone but still my money is not credited to my account. Nor any
information regarding the issue is given to me.

As I have already reminded you thrice by mail so please look after the
matter and credit my amount to my a/c no. within 7 days with inertest.
Other wise I will be forced to move to consumer court for the same.

Thanks and regards,

Chetan Dalal
673, katju nagar
Ratlam

Mob[protected]

Hi,

I would you like to say regarding my PNR No. [protected]. this ticket was canceled in the month of November, but till now I didn't get the refund money.
When I am sending mail to [protected]@, all times getting only please wait one week. you will get the money shortly.below is their reply mail..
******************************
Dear Customer,

We have not received complete refund file from the railways against the
said canceled ticket having PNR-NO [protected].That's why due amount has
not been refunded yet. We have already taken up the issue with the
railways. We are arranging the special refund for the same. We assure you
that the due amount will be refunded shortly. Please co-operate with us.

Regards,
Kohima
[protected]@irctc.co.in
www.irctc.co.in
[protected]
**********************************
By the luck, I am able to talk with customer care executive, then they ware saying, you will get the money very soon.
Just want to ask with Mr. Lalu Prasad yadav, when will come next week and when will I get my refund amount.

Dear Sir/ Madam
I am a customer of e-service of Indian Railway. There is a option that if train is cancelled or late by more than 3 hours then the whole amount of money taken for the booking of ticket will be refunded within 90 days. First of all I want to say that 90 days are too much time for refunding the money, but I am still waiting for the refund after 6 months, but there is no reply from IRCTC.
I have made call to IRCTC care three times in regard of this matter but they didn't give me any satisfactory reply.
So I think this is the right way to get the justice, that's why I am launching a complain against IRCTC.
I am also giving the detail about that ticket which was worthless because of the cancellation of the train.

PNR Number [protected] Booked On [protected]

Transaction ID [protected] Ticket Type eticket

Class SL Internet Service Charge Rs 10.00

Date Of Journey 22/6/2008 Ticket Charge Rs 217.00

Bank SBI Total Rs 227.00

Train No 2838 Railway Zone SER

From Station BHUBANESWAR(BBS)

To Station HOWRAH JN(HWH)

Quota General

Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 ANURAG 24 Male 0000 Booked



Reason For TDR : On-Request
TDR Status : Admin Approved
Reference No : 132646.0
TDR Filing Date : 02-Jul-2008
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00

sir/madam,
My name is vikas . i book ticket from irctc site on 16th jan . but due to some problem transiction not compleated . but my money is dedect from my sbi account.please solve my problem . my mob. no. [protected].

I paste my transiction detail. {16-Jan[protected]Jan-2009) TO TRANSFER
Railway ticket booking [protected]IG05233173 TRANSFER TO [protected] 311.00 } .


thanks

Dear Sir,

On 5th January2009 I have booked a ticket from YESVANTPUR JN(YPR) to KOZHIKKODE(CLT) (Date of Journey - 7th January 2009 & TRAIN NUMBER: 6527) through www.irctc.co.in. An amount of Rs 248/- is deducted from my account as per the bank statement. But I didn't get the E-TICKET till this time. It is not there in the booked tickets history also. I request you to cancel the ticket and credit the amount into my bank account (SBI A/C No. [protected]) .





Thanking You,
Yours faithfully,
RIYAS. K. K

Dear Sir,

I have booked 4 E-tickets of 2nd AC class tickets were booked on 8/07/2008 for Rourkela to khurda road, amounting to Rs.3131 .dtd journey date was 10/07/2008 in train no 8451.tapaswini express.On 10/07/2008 after the chart was prepared the status of tickets was 2 tickets was RAC and 2 tickets was Waitlist. I wrote a mail to care @irctc.co.in about the cancellation and was informed that the tickets was auto cancelled and the refund will come after three months, but after a long wait of four months when i checked the status of refund amount credited was Rs.1508.I was taken aback by this because as per the policies after chart is prepared the waitlisted and RAC tickets are considered cancelled and the amount is refunded after deducting the reservation fee only, but i am unable to understand why an amount of Rs.1508 is been refunded instead of Rs.3131.Also i have recieved a letter from irctc mentioning the proceedings of my refund in which it has been mentioned the reason for cancellation is party partially travelled, its very sorry to inform you when i have informed you on mail that i plan to cancell my trip how this error is been made from your end, how will i travell with twp person and leaving behing two persons, as the status was rl wl 4, 5, 6, 7, pls explain me how can ii travell partially, Kindly see to this matter as i should be refunded back my full amount .The Transaction id is :[protected] and the Pnr is [protected]

i have problem with login in irctc
i have cancell my train

This is regarding my online railway ticket booked and cancelled on same date on 16-Dec-2008.
Ticket Details are:
PNR no. [protected] (Transaction ID:[protected]) (NBD to LKO, Journey Date:[protected], Amount INR. 916).
I have communicated with IRCTC through so many mails but no refund has been made yet. Their mails say ticket has been cancelled and refund will be made soon, but its over 20 days now. Please Note that they had raised 2 tickets against my complaint vide #68454 & #76901 but nothing has been done yet inspite of their confirmation that ticket has been cancelled.

Please refer all my communications with IRCTC attached below and do the needful ASAP.

From:
junaid haque hashmi <[protected]@rediffmail.com> | Add to Address Book | This is spam
To: [protected]@irctc.co.in
Subject: URGENT:Re: [Fwd: Re: [Indian Railway Catering Tourism Corporation #76901]
Date: Fri, 09 Jan 2009 13:58:21 IST
Cc: [protected]@irctc.co.in

Go to Attachment(s)
Note: To help protect your privacy, images from this message have been blocked.View images | What is this?


Will anyone please respond?? please refer my all mails attached below.

Regards,

Junaid Hashmi
SCM Consultant
IBM India

Phone: [protected]




Note: Forwarded message attached

-- Original Message --

From: "junaid haque hashmi" <[protected]@rediffmail.com>
To: [protected]@irctc.co.in
Cc: [protected]@irctc.co.in
Subject: URGENT:Re: [Fwd: Re: [Indian Railway Catering Tourism Corporation #76901]





I just can't understand the issue (refer the mails attached below). Amount still not refunded. Please find the details in the mail attached below and update me regarding the status. Please do it ASAP.

Regards,
Junaid Hashmi


On Fri, 02 Jan 2009 care wrote :
>
>Dear Customer,
>
>
>
>The ticket under PNR no. [protected] is successfully cancelled*. **The due amount will be credited to your account through payment gateway electronically. We would ensure that the refund is made at the earliest.*
>
>
>
>
>Thanks & Regards
>Saroj
>[protected]@irctc.co.in
>www.irctc.co.in
>[protected]
>
>
>
>-------- Original Message --------
>Subject: Re: [Indian Railway Catering Tourism Corporation #76901] AutoReply: URGENT:Re:Money Refund Confirmation from IRCTC
>Date: 1 Jan 2009 10:54:31 -0000
> From: junaid haque hashmi <[protected]@rediffmail.com>
>To: <[protected]@irctc.co.in>
>
>
>
>Please update me on my complaint as attached below..
>
>Regards,
>Junaid
>
>On Wed, 24 Dec 2008 19:47:00 +0530 wrote
> >
> >Greetings,
> >
> >This message has been automatically generated in response to the
> >creation of a trouble ticket regarding:
> > "URGENT:Re:Money Refund Confirmation from IRCTC",
> >a summary of which appears below.
> >
> >There is no need to reply to this message right now. Your ticket has been
> >assigned an ID of [Indian Railway Catering Tourism Corporation #76901].
> >
> >Please include the string:
> >
> > [Indian Railway Catering Tourism Corporation #76901]
> >
> >in the subject line of all future correspondence about this issue. To do so,
> >you may reply to this message.
> >
> > Thank you,
> > [protected]@irctc.co.in
> >
> >[protected][protected][protected][protected]
> >I have already intimated in my earlier mails. The ticket you are talking about i.e. PNR [protected] is a different one.
> >
> >The ticket vide PNR [protected] (Amount Rs. 916) has not been refunded yet, which I cancelled on 16 Dec 2008.
> >
> >
> >Regards,
> >Junaid
> >
> >
> >Dear Customer,
> >
> >Thank you for using IRCTCs online rail ticket booking services.
> >
> >An amount of Rs.1295/- towards the refund for the cancellation done on
> >16-Dec-2008for Ticket vide PNR [protected] has been for credited to
> >your account. You are requested to please check with your bank regarding the same.
> >We regret the delay if any, in crediting back the
> >refunds.We solicit your continued patronage to our services,
> >
> >Warm Regards,
> >
> >[protected]@irctc
> >
> >
> > >
> >
> >
> >Note: Forwarded message attached
> >
> >-- Original Message --
> >
> >From: "junaid haque hashmi"
> >To: "IRCTC Care Mail Distribution "
> >Subject: URGENT: [Indian Railway Catering Tourism Corporation #68454]
> >
> >
>
>--
>
>

Regards

Junaid ul Haque Hashmi

Hi
Myself Anish Thomas.
I have booked 4 e-tickets for 10 travelers, traveling between Ahmedabad and Mumbai by Karnavati AC Chair Car. The journey date was 14-Dec-2008.
These are the PNR no. of the e-tickets.

1. [protected]
2. [protected]
3. [protected]
4. [protected]

Now, These tickets were WAITING LISTED after the chart was prepared which means that, IRCTC will have to automatically refund me the amount for the tickets. But till now, i have not received the refund on my Credit Card and there is no intimation from the side of IRCTC as well.
Kindly help and suggest in the matter.

Thanks
Anish Thomas
e-mail: [protected]@gmail.com
Mobile: +[protected]

Dear sir / Madam

i had not recieved my refund amount is not reflecting in my bank account for the following transactions i performed during my eticket bookings.

Sl.No PNR No/Trans.ID Cancellation Date Amount Remarks

1. [protected] 05.12.2008 Rs585 Cancellation

2. [protected] 23.12.2008 Rs744 Cancellation

3. [protected](T ID) 03.12.2008 Rs423 Failed Trans


i had sent mails earlier to this also. i also talked with your customer care executive many times. But there is no response.

i am also sending my Bank account statement once again. i had booked by ticket through UTI Bank credit card Gateway.

Kindly expedite my refund status at the earliest.

regards

D.L.Ratnakar

Hi

I have cancelled 3 e-tickets on[protected]. Below are their detail

PNR No. Transaction ID
[protected] [protected]
[protected] [protected]
[protected] [protected]

However I have received the payment back to my account

To,
The Manager,
IRCTC
INDIA

Sub:- Double Charges against one Transaction ID

Dear Sir/Madam,

This is with reference to transaction failure when I had tried to book an E-Rail ticket through my HSBC Credit Card dated[protected] but due to connection failure, the transaction had not been completed and no transaction ID generated.

After that I had tried to book an E-Rail ticket with my SBI Credit card and that transaction had been successfully done and ticket had been booked from GWL to NK for journey[protected] with transaction ID – [protected] and IRCTC debited my SBI card with amount of Rs. 2026.84. But when I checked my HSBC card account and found that IRCTC also debited the amount Rs. 2062.47 under transaction date[protected] .

Since there was only one transaction ( ID- [protected]) done on[protected] then how it would be possible to debit both the card on one transaction id.

Sandeep Garg

Booked Tickets History

User login:- edp_aman
PNR No.: [protected]
Date of journey: 14/1/2009
Reservation from GWL to Nashik
Transaction ID: [protected]
Date of Booking: 18/12/2008

i have tried to book two tickets through irctc. during process my money has been debited from my account
but ticket not booked . several times i contact to customer care, finally i got the answer that my ticket has not booked.

Pl. see the ID :-sks_2009 on dated 05/01/2008


If ticket has not booked, why money has been debted.

what is the next step. i was harassed by nearly more than 4 hours with my money also.

Dear Sir,

This is to bring to your notice that I had purchased two tickets through IRCTC Ltd. online whose date of journey and PNR numbers are as follows:-

Train No. 4018 (Sadbhawana Express)
From : CHANDAUSI JN To: LUCKNOW
PNR [protected]
Date of Journey 31.12.2008

On the above tickets i was unable to travel as the train got delayed more than six hours and due to this the journey date was also got changed as it arrived around 0315 hrs on 01.01.2009 against its arrival time i.e. 2050 hrs on 31.12.2008

Kindly advice that how would I get the refund on the above tickets.

Your prompt reply would be a great help.

Thanks & Regards

Anubhav Sharma

Sir/Ma’am

I would like to share my bad experience with IRCTC (online ticket booking website).

I have booked my tickets against PNR [protected] on 23rd December, 2008 but after a day on 25th Dec, 2008 I tried to cancel my tickets with immediate effect & sent a mail on [protected]@irctc.co.in as suggest by an executive on phone.

----- Original Message -----
From: Deepak Kapoor
To: [protected]@irctc.co.in
Cc: [protected]@irctc.co.in
Sent: Thursday, December 25, 2008 10:53 PM
Subject: Ticket Cancellation-PNR [protected]

After my requesting mail for cancellation of tickets, they replied in mention below text.

“Thanks for showing interest in our site. Kindly note that e-ticket cancellation can be done up to the chart preparation, after making chart e-ticket cancellation not allowed. In this case we are forwarding your case to railways for the TDR process. Railways check all the matters and decide what amount should be refunded and this all process takes 90 days or more. Once the railways refunded your amount, we will credited to your same account.
Regards.
PANKAJ DHIMAN
[protected]@irctc.co.in
www.irctc.co.in

In the reference of above mail ...i asked them ...

Why should i go for TDR processing when i am using your service within all deadlines and have cancelled the tickets before 24hours?

Do you have any such provision in your website that before 24 hours, tickets can not be cancle?

Please reply.

NOW I AM SENDING THEM LOT OF MAILS WITH SAME QUERY BUT I HAVE NO FEEDBACK ON THIS. WHICH SHOWS THAT THEY ARE RESPONSIBLE SOMEWHERE AND NOT READY TO WRITE ANYTHING IN WRITTEN

KINDLY SUGGEST ME THE RIGHT WAY TO GET IT DONE ASAP.

With Regards
Deepak Kapoor
[protected]

I have been using the online ticketing system of IRCTC since january 2008, but some days before I faced a very untolerable issue. I went to book ticket on IRCTC site and searched for trains from station Itarsi(ET) to Pune and Train Number: 5018 Train Name: GKP LTT EXP is displayed there in list and i booked the ticket. The ticket information is as follows:
PNR-Number[protected]
Train Number 5018 Train Name GKP LTT EXP
Date 28- Dec- 2008
From Station ET To station PUNE
Reservation upto PUNE Boarding point ET
Class SL No of passengers 1

But i found during travel that Pune is not in the route of train and i need to change the train in midway. This problem was not only with me, about 10-12 people were facing same problem (having booked tickets from reservation counters) and same seats were allotted to other passengers from Bhusawal station.

Because of this i faced many problems during journey:
1. TC said that after some station your coach will be added to other train directing toward pune but nothing happened and no information was goven to us... Neither our coach was changed nor any railway staff came in front informing in this regard.
2. Our confirm seats became waitlisted after bhusawal station, this caused arguing and hot situations with other passengers...
3. I was forced to leave train at Manmad station By TC otherwise he might have treated our tickets as invalid for forward journey...
4. I travelled in a passenger although having a reservation ticket and in a crowdy situation.
5. I wasted much of my time for catching that train in early morning and got no comfort of reservation and no value of my money...

The conclusion of this all is that:
1. False information was provided to me on IRCTC site.
2. I fell in situations I have never faced before causing discomfort highly.
3. My money and comfort was not given right value.
4. Railway staff was also not supportive and helpful as it had taken me to ask 10-15 times to TC to understand what was required to be done and it was that to leave train in midway and catch other train and travel as having waitlisted or general ticket.

Please try to ask questions to IRCTC and Railway in this regard. And give suggestion to them that no one can do anything to them as they are government agencies, so instead of stealing this way the right way to loot the people as railway police and TCs do with poor, needy and general people.

If any action is taken in this regard will help me to restablish my faith and trust on government and consumer forum also...