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[Resolved]  IRCTC — Illogical allotement of Berth for Senior Citizen

With all the respect and love for our Railways, I regret to inform you that the Berth Allotment in online booking is totally illogical. When I bought a ticket PNR:[protected]) of two person, one lady of 60 yrs and one man of 63 yrs (under senior citizen quota), they both were allotted UPPER BERTH. This is absolutely inhuman and I would rather say total negligence on the part of IRCTC. I have also tried to book at least one ticket for LOWER BERTH but failed.
So I would like to request all concerned person / department, to kindly take a look into this matter and save hundreds of senior citizens from mental and physical turmoil.
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  4 CommentsShareTweet

Comments

To
Chief Vigilance Officer (Railway)
Jhansi Mandal
Jhansi

Sub : Complaint against my reservation PNR No. B[protected] & B[protected]


We were coming back from Lalitpur to Kanpur with my family by Pushpak Express Train No. 2534 on 27.01.2009 vide my reservation ticket in sleeper class under PNR No B[protected] for three(3) birth RL WL/30, 31, 32 & other PNR No. B[protected] for one (1) birth RL WL/74 thus upto the last movement from journey start our reservation status under waiting list on 27.01.2009 .

With reference to the above, we entered in the train in schedule time 12:40 AM to start journey in sleeper class S-12 coach the coach was full. We request to TT on duty to provide any birth to us but he say he has no birth, we again contacted to TT at Jhansi to check Jhansi Cota and release us birth against my reservation if possible but he again say sorry as he had no birth after half (1/2) an hour approx 3:00 AM in mid night we again approach to same TT on duty than he provide me only two (2) birth No.39, 40 in S-7 Coach from Orai photo copy of the same ticket is enclosed for your perusal on which he has noted birth No. 39 & 40 in S-7 in his own writing. while more birth are available in Orai station. When we came to S-7 coach from S-12 coach in Orai station and saw the TT on duty have verbally allotted two birth to other persons in same coach birth No. 32 & 49 after taking Rs.150/ for each birth without any receipt and not provide any birth to us while we ware entitled for allotment on priority, you can understand at Midnight we have faced a lot of problems during the journey with my family.


Kindly Look in to the matter and take appropriate action against the said TT on duty, we shall feel oblige if you can take immediate action in the above matter and inform us about the same.

Thanking You,

Sunil Kumar Agarwal
260 Tejab Mill Campus
Anwar Ganj,
Kanpur
Ph.: [protected]

CC: DRM - Jhansi
Encl : as above
Just uncheck the checkbox for 'Auto Upgradation' (Default Checked) which is present in online application form.

Don't just blame IRCTC for its working use commonsense it roxxx.

Problem Solved.

Cheers.

TRAI — Illogical

TRAI has limited the number of messeges to be sent per day to 100, which is just not enough for the people who have been habituated of chatting with friends relatives collogues etc for work except urgent works or which cant be discussed while chatting. lot many of personall chatting is also done through msgs everyday. there are many such students boys and gals who msgs more then even 150 per day on an average.
the purpose of TRAI can be ven solved by providing a service to users of BLOCKING. person who is disturbed irritated by a number or a promotion camp , he just can simple use that service and in few mins, msgs from those number will be barred. this way there will be no issues what so ever regarding the matter for which limits have be applied. there can be a much much better way without even annoying geniun users. nothing cant be best than that is it creates no prob for any user and solutions to users having problem.
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his is injustice and death to democracy! My money, my choice! Who is TRAI to put a block? Tomorrow they will block the minutes of calling also on some pretext. Now does the government decide how much we communicate with each other?

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    Indian Railway Catering & Tourism Corporation [IRCTC]
    Customer Care Service
    Customer satisfaction rating
    20%
    Complaints
    8694
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    Resolved
    1709
    Indian Railway Catering & Tourism Corporation [IRCTC] Phone
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    Indian Railway Catering & Tourism Corporation [IRCTC] Address
    9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, Delhi, India
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