[Resolved]  Irctc — Refund of e-teckets

I submit below my grievances in respect of refund of e-ticket. I want status on my application under Right to Information Act, 2005

1. I want to bring to your notice the following happening with me while travelling from Palghar to Delhi.
Further I request you to refund an amount of Rs.2447/-(Rupees Two Thousand Four Hundred Forty Seven only)to me immediately

2.I had booked a ticket through internet on[protected] vide transaction id [protected] in my name ( Bal Mukund Pandey) along with four of my family members. The ticket was booked under PNR No.[protected] and was for Train No. 9019, Dehradhun Express for[protected] from Palghar to Delhi.The Ticket was issued from my IRCTC User Account Name: mukund_30.

3.I have boarded the Train with the said internet ticket and enroute was harrased near Ratlam Junction by TTE of the said train. The Reservation Chart being carried by TTE was not having our names in the said chart. When I insisted that i was holding a valid e-ticket they threatned me to throw out of the train at next station. On persistent request that ladies and children ( the lady travelling with me was not well ) were travelling with me they had some pitty on me and coerced me to take another ticket from them on payment of normal fare plus penalty of Rs.250/- per head totaling to Rs.2447/- Looking to the situation i was facing i had no other option but to accept their dictatorial order and behaviour.

4. I fail to understand why i had to undergo all this trouble and agony. They repeatedly told me that they are helpless and time and again shown me the following conditions printed on the e-ticket:-

"E-ticket passenger is permitted on the train against a berth / seat only when his name appears in the reservation chart failing which he can be treated as a passenger traveling without ticket."

5. I want the above to bring to the notice of higher authorities in Railway so that a passenger is not harrased in future on similar grounds.

6. Further i want the amount of Rs. 2447/- be refunded to me immediately.

7. For your kind information I have checked up my bankers and payment from my Credit Card Account has been transferred to Railway Account

Request you to provide me status of refund at an early date as per provisions of Right to Information Act, 2005.

Thanking You,

Bal Mukund Pandey
B-26, Shukla Niwas,
Street No. 02
Village Gazipur,
Delhi - 110096
Mobile No. [protected]