[Resolved]  Irctc — No refund on cancelled tickets

Dear Sir,
Some people with negative attitudes in the organisation are trying to spoil the good reputation of railways.I want to tell you my experience.
Sir,
I was booking the ticket on internet irctc site (Login is Leopold35) on 14/7/2007 for going from Newdelhi to Mumbai central on 15/7/07.There was ticket available on Tatkal in Rajdhani Express(Train No.2952).I clicked on make payment.Ticket view should have appeared on screen but did not appear because of communication problem from the server.I tried to refresh the page but nothing appeared on the screen.I then went through the booking process again for TATKAL TICKET.This time i got the ticket view on the computer screen.The details are PNR No.[protected],The transaction I.D is [protected].Later i came to know that in my first attempt also a ticket(PNR.No.[protected],The Transaction I.D is [protected]) is booked which i then immediately cancelled.
I had corresponded with Mr.Pankaj and Mr.NabKishor of irctc and explained the problem to them.They said that i should see in Booked tickets menu.I tried to make them understand that the site itself was not userfriendly and it did not direct the user to look in the Booked tickets menu.
Also i asked them how it is possible to book two tickets in the same train in same login and with same identification card and that too on same day.When i was booking the second ticket the site should have given a message that already a ticket is booked in the same name.They had no answer for this.
Irctc in first place should have made website userfriendly so that a layman can book the ticket without any problems because all are not well versed in computers.
There should also be provision in website that a person will not incur loss due to the problems in website which happened in my case.I had to incur loss of around Rs.1800 due to failure of website.
The website has some glitches which they are not solving but are telling me all rules.First they should make site user friendly so that there is no mistake in booking the ticket.Especially for tatkal tickets booking site should have features which will help the customer to book the tickets because in tatkal case the ticket is not refundable so that he will not book same tickets twice which happened in my case.
I also mailed several times to people in redressal grievances at below email id( see mails below)
[protected]@wr.railnet.gov.in,
[protected]@wr.railnet.gov.in
But none of them bothered to reply.I wonder what is the purpose of them holding the post when they are not doing the work which they are supposed to do.Railways are simply spending amount on their salary.

Thanking you,

Yours sincerely,

Leopold Menezes