[Resolved]  IRCTC — No refund on cancelled tickets

Dear Sir,
Some people with negative attitudes in the organisation are trying to spoil the good reputation of railways.I want to tell you my experience.
I was booking the ticket on internet irctc site (Login is Leopold35) on 14/7/2007 for going from Newdelhi to Mumbai central on 15/7/07.There was ticket available on Tatkal in Rajdhani Express(Train No.2952).I clicked on make payment.Ticket view should have appeared on screen but did not appear because of communication problem from the server.I tried to refresh the page but nothing appeared on the screen.I then went through the booking process again for TATKAL TICKET.This time i got the ticket view on the computer screen.The details are PNR No.[protected],The transaction I.D is [protected].Later i came to know that in my first attempt also a ticket(PNR.No.[protected],The Transaction I.D is [protected]) is booked which i then immediately cancelled.
I had corresponded with Mr.Pankaj and Mr.NabKishor of irctc and explained the problem to them.They said that i should see in Booked tickets menu.I tried to make them understand that the site itself was not userfriendly and it did not direct the user to look in the Booked tickets menu.
Also i asked them how it is possible to book two tickets in the same train in same login and with same identification card and that too on same day.When i was booking the second ticket the site should have given a message that already a ticket is booked in the same name.They had no answer for this.
Irctc in first place should have made website userfriendly so that a layman can book the ticket without any problems because all are not well versed in computers.
There should also be provision in website that a person will not incur loss due to the problems in website which happened in my case.I had to incur loss of around Rs.1800 due to failure of website.
The website has some glitches which they are not solving but are telling me all rules.First they should make site user friendly so that there is no mistake in booking the ticket.Especially for tatkal tickets booking site should have features which will help the customer to book the tickets because in tatkal case the ticket is not refundable so that he will not book same tickets twice which happened in my case.
I also mailed several times to people in redressal grievances at below email id( see mails below)
But none of them bothered to reply.I wonder what is the purpose of them holding the post when they are not doing the work which they are supposed to do.Railways are simply spending amount on their salary.

Thanking you,

Yours sincerely,

Leopold Menezes
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments  5 CommentsShareTweet


Dear sir Leopold,
first of all take a look on your side, when you tried first time for booking of a tatkal ticket through IRCTC server. You should cautiously check your every step of command on internet, because it may be your network or broadband system too slow or have some network problem. Second thing that the IRCTC server is not specially designed for beginners, the booking gateway is same linked with Railway's booking terminals and hence they take a single command to perform an action whether it would be booking or cancellation. I know that the interface of IRCTC should be improved and to be user friendly, but what you think that it would easy task of sleeping babus ......... of indian railways........... Keep patience that day will come very soon, till than bear with me oops !!! us. thanks , PRADEEP KUMAR, MUMBAI
Dear Railway Team,

Can you suggest me whats problem is going on with your online reservation again i could not reserv the ticket and again my amount has been deducted from my account. i have already complain two time yesterday regarding that but no body is giving response to me. yesterday i booked two times but amount deducted and i got failure message but the amount is not refunded in my account and again amount deducted from my account when today i was trying for reservation . Please refund as soon as possible because its not a customer satisfaction label.

my 3rd : [protected]

previous history is attached in trail mail.

Your customer care contact no is also not responding what that services is this. Please return back immediately.

Thanks & Regards
Niraj Singh
ITC Limited - Hotels Division
ITC Green Centre, 10 Institutional Area
Sector 32, Gurgaon - 122 001
Phone[protected] / 2145/[protected]

----- Forwarded by HDHQ SYSTEMS/WelcomEmail on 20/11/2007 08:19 AM -----
19/11/2007 01:17 PM

Fund Refund Request

Dear Team,

I am facing a problem with online e-ticket reservation. I was reserving the e-ticket from MYSORE JN to H NIZAMUDDIN and boarding at PUNE JN but first time after deduction of the amount from my account i got a message that your reservation is not successful, again i tried for the same but again i got the same message, i am sending my reservation id with this mail. i want to know that when i get my money which is deducted from my account,

First ID: [protected]
Second ID: [protected]

Please transfer the amount in account, do the needful ASAP. I am waiting for your immidiate responce.

Thanks & Regards
Niraj Singh
I fully agree with the views and observations of Mr Leopold Menezes. As stated by him the IRCTC website is not user-friendly.

These are my experiences.

1. Whenever we ask for 'lower berth' we are invariably
allotted 'side upper berth'. This I have noticed even
when hundreds of berths are available. (Side berths
cause great inconvenience to tall people like me).

Are 'lower berths' out of bounds for passengers making
online reservation? The Railways should clarify.

2. But, when one asks for 'middle berth', middle berth is
allotted, subject to availability.

Why does this happen?

These are my suggestions.

1. A passenger must be in a position to view the actual
vacant berths, by seeing through the 2D pictures of
all bogies which are standard attachments, in a
particular train. It will help him/her to decide upon
and select the bogie and berth number simulaneously.

2. As of now,the passenger comes to know of the bogie
and berth number allotted, only after making the
payment. But, this shall not be the case.

Before making the online payment, the passenger must
be in a position to exercise his/her choice.

Will the Railways reply?

- Subramanian, V.
dear sir,

still waiting for refund of money against pnr no [protected]
despite several mail on [protected]

Dear sir Leopold,
first of all take a look on your side, when you tried first time for booking of a ticket through IRCTC server.
on date 25.9.08 pnr no.[protected] i am not travelled.
Your customer care contact no is also not responding what that services is this. Please return back immediately.

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