[Resolved] Irctc — Incorrect Refund Money

Indian Railway Catering & Tourism Corporation [IRCTC]

[Resolved] Irctc — Incorrect Refund Money

M mohilc from Pune, Maharashtra

IRCTC Team, I want to bring into your notice that I filed TDR against PNR No. [protected] and got the transaction ID - "[protected]". The ticket was booked on[protected] and the date of journey was[protected] for two passangers. The fare I paid for the ticket was Rs 1900. On the day of journey the train was reported late by 10 Hours from the scheduled time at Ayodhya Station ( Information provided by Station Master ) due to which we did not travel by that train and on[protected] I filled the TDR against "Train Late More Than Three Hours And Passenger Not Travelled" Now, I just checked and found that the refunded amount is Rs.940 which is incorrect. I am eligible to get full refund of the ticket but only half amount of the fare is showing as approved & refunded. Can you please look into the matter and get my remaining amount refunded as well. Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
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Comments

abhis67

from Pune, Maharashtra

IRCTC — Refund Processed Incorrectly

I booked a tatkal eticket on 12-May-2010 and cancelled it on 13-May-2010, 24 hours before the date of journey. The status of the ticket at the time of booking and at the time of cancelation was WL 5. For a waitlisted eticket the amount deducted should be Rs.20 (+ tatkal reservation charges) but in my case the amount was deducted incorrectly considering the ticket as confirmed and only 25% was refunded. I had called their customer care and they also agreed that refund has not been processed correctly. But there is no update regarding correction that needs to be done. I was asked to send email to [protected]@irctc.co.in. I have sent the complaint but not getting any reply. I also went to IRCTC office in Pune station to register complaint but nobody entertained my request. They said that everything will happen online. But nobody is replying online.

The ticket cost was Rs.1595 and the amount deducted was Rs.1277. The PNR is [protected].

Tickets opened for the complaint :
IRCTC #1123801
IRCTC #1121149
IRCTC #1103502
IRCTC #1108029

Please help me.
Abhishek (abhishek.sharma.[protected]@gmail.com)

mohilc

from Pune, Maharashtra

In addition to that I have sent them two follow up mails, still I haven't recieved any response from them. No one is avaibale on their 24 Hrs. Customer Support at[protected] and Chennai Customer Care No.[protected], they only suggest to mark a mail to [protected]@irctc.co.in which I've already sent twice but no response.