[Resolved]  Irctc — non refund against tdr filed due to trains cancelled

IRCTC — non refund against TDR filed

Sir,
I m a Central Govt Group A Officer working in Ministry of Power office in Kolkata.I had filed a TDR on 28/10/2009. The details are as follows:
Date of Journey: 18/10/2009
Date of Booking: 18/09/2009
Train No: 2809 Mumbai-Howrah mail
From Brajrajnagar to Howrah
PNR No. [protected]
Class: 3AC
Passenger details:
S# Name Age Sex Coach Res-Status
1 SHYAM KEJRIWAL 30 Male CONFIRMED
2 SONIA KEJRIWAL 26 Female W/L 1 Reason: Ticket of Smt Sonia kejriwal remained on W/L 1 till the preparation of chart on 18/10/2009 and therefore she could could not board the train.Since this a case of partially waitlisted ticket neither i could cancel it online nor the amount was refunded automatically.Hence i had to file a TDR.

As it is showing in my TDR history this case was forwarded to railways for refund on 04/11/2009 and the same is still under process. A long period of almost 10 months has already passed since the filing of TDR and the case is still pending.

I have also tried to contact IRCTC personnel in IRCTC kolkata several times over telephone but the most they do is take PNR and contact details or they do not respond at all.

Therefore it is requested to kindly make arrangements for refund of the amount due to me without any further delay.

SHYAM KEJRIWAL
Asstt. Executive Engineer
Ministry of Power
Tollygunge,
Kolkata-33
[protected]@rediffmail.com

IRCTC — non refund of tdr

Dear Sir,
This is regarding complaint against IRCTC for not approving my tdr claim The journey details for the subject tdr are as below
my ticket details
PNR no:-[protected]
Booked on:-21/01/2011
Transaction ID:-[protected]
Class:-sleeper
Train no:-12152
From:- BADNERA(BD)
To:- LOKMANYATILAK T(LTT)
Date of journey:-20/02/2011
TDR DETAILS
tdr filing date:-21/02/2011
Reason for filing tdr:- train late by more than 3 hrs
passengers not travelled.
refund status :-not approved
Refund date:- 16/06/2011
Refund amnt.:-000
Tdr status:-CCM regreted
Ref. no.:-ekt[protected]
Remarks:-118/CR/4/As per records, passengers travelled on the ticket
In above context I have to say that I didnot travell by the subject train as the train was running late by more than 7 hours. Instead I travelled with my family of same passengers from wardha to dadar by another train no.12810 on same date same time with valid reservation e-ticket of PNR no:-[protected] this record of my journey can be verified at irctc records still while negating my tdr claim it is mentioned by the IRCTC that passengers have actually travelled by train no 12152.This is very funny to say that same passengers travelled on same route, same time, same day by two different trains.IRCTCs own records are contradicting their own statement. I request you sir to intervene in the matter give me the justice
Thanking you
Yours faithfully
M R GHATE