[Resolved]  IRCTC.co.in — deactivation of my Profile and accusing me for Tempering the website

On Tuesday - Morning around 7:40 AM, I was browsing www.irctc.co.in website with my registered user profile - login ID arathi4. While doing this I was looking for a confirmed ticket quickly and somehow the web-site got hung. When I tried to login again it displayed the message that my profile has been deactivated.
After few attempts <considering Irctc website to be faulty>, I called the helpdesk to inquire about the same and to my surprise they told that my profile has been deactivated because they found my activities suspicious and my activities were deemed as "tempering the website".

This is absolutely false. When I sent an email with the explanation, I received a response that was more humiliating that - "You are found suspicious with the tampering activities on IRCTC

website, hence your profile is deactivated. Please avoid these type of

activities otherwise deterrent action will be taken in this regard."

I claim that I am innocent and there is something wrong with the IRCTC website and not my fault. I demand the organization to restore my profile and send me an apology note. I am ready to face any inquiry that could prove me Guilty.

If required, I can provide my login credentials in the appropriate way to facilitate the findings.