[Resolved]  IRCTC.co.in — NO REFUND EVEN AFTER 6 months

Address:

New Delhi, Delhi

Its a shame to inform, that a country which is fighting for corruption day in day out,stiil it is spread till the core of it that end of the day either civillion leave it by just saying "kuch nahi ho sakta" or "forget it" but i am sorry I am not going to forget my hard earned money not even a single penny, I have booked a ticket through IRCTC.co.in for the journey on 01st Oct 2011. didn't board the train as i got a confirmed ticket on the same day in different train.next day I filed a TDR which promises a money back within 45 days, i kept on following it up with the IRCTC web team ([protected]) they said after 45 days it would be filed that is on 15th of nov. i waited.. i called again the same no. on 16th of Nov,they said it would be refunded by 15th feb as it takes 90days. i waited.from then I am calling the same team, the responses are as follows:1) send a mail to [protected]@irctc.co.in and tell them about your issue they will help.. NO RESPONSE on mail 2) call[protected]irtctc zonal office) no one picks the call or else hung up without listening anything (mob no.[protected]wrong no. NO RESPONSE 3) IRCTC can't help need to meet Railway commercial manager. New delhi railway station told by Supervisor :shiv shankar kushwaha (IRCTC WEB SUPPORT). I would be able to take the hassle and go to the station and book the ticket I would not have booked it through IRCTC. On top of it the customer service team is rude, not helpful, no etiquette,and bogus customer service.I don't know what to do now.Kindly suggest.If the issue would not resolve from here would definately file a case against them and would make sure the letter should go to the top most authority of the country, because right now i am not concerned about the money, but i doubt the system in our country, and its not worth living here.details are as followed:Transaction Id : [protected],PNR Number :[protected].TDR Entry Date : 02-Oct-2011, Status :Forwarded To Railway.