IRCTC / Eticket — cheating customer for e ticket booking

Address:

Karnataka

Sir,

I have tried to book the eticket online for Garib Rath Kochuveli Yeswantpur on 8th July 11 that time ticket available was 400 change.I have given two lower Berth and mention the Kid less than 1 Year.But it booked SM and SU.How can I ask to Take less than six month baby to SM or SU. Fo this I have booked the Ticket again and it results the same SM and SU.Where I lost 120 +20 for my ticket.I have checked with Jayanagar (Bangalore) Railway Booking center the official told soft ware not allowing to book LB why????
Please do the changes in your software where Kids below 2 Year if mentioned in your booking field then provide the Lower Berth for those customers.

For this I have contacted 139 they gave me a number [protected] and I contacted the number.That was horrible experience for me.One Rude,Ruthless arrogant person Named Ramesh @5.56PM on 25th June 11.started arguing with me that that can not be issued to general public its only for Pregnant woman and SR Citizen .Ok this can be answered polite.He told me if you want to Travel ,"Travel else do not travel.".
Please guide those persons to behave properly to the customer.My query is then what about Kids with Women who can't lift upper berth.

Also mention in the e Ticket screen that " its only for Pregnant woman and SR Citizen".