[Resolved]  Irctc — Refund as per irctc rule

Address:

Golaghat, Assam

Sir,
I filed a TDR on 10th february2011 having reference no ekt[protected] for a train running late by more than 8hrs passenger not travelled
As per rule i should get full refund but only Rs4785/- of total fare Rs.9570/- is refunded on 16th February2011.Following replies coming from IRCTC TDR team after put up my complain several times.
"Dear Customer, Sorry for the inconvenience.Kindly note that your refund case of PNR No.[protected] has been forwarded to CCM/NR Railway on 03-Mar-2011 .We have already issued Reminders on 17-May-2011 to concerned railway to chase up the case.But despite reminders refund is yet to be received from the concerned railway.Now we have sent another reminder on 4-July-2011 with all the papers pertaining to your refund case to concerned railway to chase up the cases. As soon as refund, if any, received it will be credited to your card account.
With regards,
TDR TEAM "
Below details of my ticket
PNR no :[protected] Train No :12501/PORVOTR S KRANTI Class: 1A
Date of booking: 30th January2011 Date of Boarding :9th Feb'2011
Schedule departure:6:00 Total fare : 9570
Kindly do needfull action