Indian Railway Catering & Tourism Corporation [IRCTC]

[Resolved] Irctc — IMPROPER ALLOTMENT OF SEAT

doraianand

from Kodaikanal, Tamil Nadu

Address:

Tamil Nadu

ON 25TH,MAY/ IN TRAIN JAN SHATABDI,Train Number : 12078,pnr no.[protected] , on my ticket i had no.D5 /45,46,47(WS).BUT IT WAS not THE CORRECT NUMBER FOR WINDOW SEAT which is 48 on the number plate above the seats. the person who booked at railway station came and argued and this MR. PANEESH KUMAR. TTE also collude with them telling IRCTDC is a third party and their seat number is invalid.AND WE DID NOT GET EVEN ONE WINDOW SEAT. NUISANCE altercation ensued and finally i alongwith my children boy and daughter give away our window seat NO:47( as mentioned in our ticket) due to improper booking method of IRCTC. in the presence of whole compartment, what this irctc for booking wrong seat numbers and railway tte is saying you are not at all railways.he need not obey you.
but tte is permittting lot o[censored]nreserved people to crowd inside reserved compartments further suffocating travellling people.
for suitable action on your method of train seat numbering and for action against TTE in the above train please.

anandan

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Amit Malpani

from Mumbai, Maharashtra

Indian Railway — Improper Allotment of Seats

While booking the ticket (on 6th April 2009) the on line berth status from Jaipur to BDTS was shown available and from Ajmer to BDTS it was 11 waiting. So to get a confirm ticket I booked from Jaipur to BDTS (which was shown as available) and boarding at Ajmer. This transaction has cost me Rs. 26/- extra fair per head, since it was from Jaipur to BDTS and not Ajmer to BDTS. But when ticket was finally generated it has allotted me waiting number starting from 11 in spite of charging full fair from Jaipur to BDTS.

I have been shown confirm seats at time of booking of ticket but when finally ticket was generated after payment, I have got waiting number. Infact seats were available even after booking the ticket, so why your system has generated waiting number on my ticket has not been look by your department till now. This is the perfect case of fraud under Information Technology Act 2000.

I had immediately emailed the above described complaint but except for acknowledgment I have received no response from rail official and now nearly one month has passed.

Indian railway is the perfect example of irresponsible government department where no one seems to accountable or concern of customer complaint in spites of several communication I have not received any response from railway. My several attempt to communicate to customer care service over phone call has prove infructuous, the personnel only want some how get rid of call instead of resolving the matter.

HARPREET SINGH

from Jaipur, Rajasthan

Railways — IMPROPER BOOGIE ATTACHED

HI
Today i came to indore on Malwa Exp train no 2920. I was booked for AC-II and my seat no was 46. I boarded the train at New Delhi and was amazed to see that A-1 boggie which was supposed to be AC-II was half AC-II and half AC-III. Thus my seat shifted to AC-III.
My god INSTEAD O[censored]PGRADING, INDIAN RAILWAYS DOWNGRADED ME.
I was really upset and so were my co passengers and even the poor TTE. IS THIS WHAT NEW RAILWAY MINISTER (Ms MAMTA BANERJEE) HAS GOT TO OFFER US.
ON ENQUIRY IT WAS FOUND THAT IT IS CONTINUING FROM LAST 15 DAYS.
YOU ARE REQUESTED TO LOOK INTO THE MATTER AS IT SHOWS VERY POOR OF RAILWAY MANAGEMENT.
THANKING YOU IN ANTICIPATION.

Meenal khandelwal

from Noida, Uttar Pradesh

IRCTC — Inconvenience due to improper seat

The seat which was provided to me ( Seat No -23 , Coach No- B3 ) in Intercity Express ,From Indore To Nizamuddin ,on 30 May,2011 was not proper. This caused a great deal of inconveinience and mental harrasment and physical too.So please look into my complaint and take an action so that in future nobody faces such kind of problem.