[Resolved]  IRCTC Indian Railways — Wrongly Charged by THE,Money not refunded by TDR

Hi Team

The Ticket PNR number[protected] for Train No 2296 for journey dated 22nd May from Patna to Bangalore was booked through IRCTC in TATKAL QUOTA. The status while booking was W/L 30.
The TTE from Patna while checking informed that the ticket was not confirmed and he made a separate ticket with fine.
Later I found out that the Ticket was confirmed as BE 1/ 25.
So I have paid twice for the same ticket.
As a proof I am attaching the scanned copy of the Ticket which was made for me in Train.
Details of the ticket booked through IRCTC
PNR[protected]
Date of Journey : 22 May 2009
Boarding : Patna(PNBE) Till : Bangalore City (SBC)

Attachments
1) Scanned copy of the ticket made in train.
2) Scrrenshot of the confirmed status of the ticket.

Please treat it as urgent and arrange to refund the amount or escalate the matter.

A mail was sent to IRCTC team on 25th May but they have just sent a reply on 3rd August that money refund is not possible. I am 200% sure and I am attaching the scanned files for the extra money taken by TTE.
Please escalate and help me in getting me the money back.