Irctc — Refund never received

Address:

West Bengal

"Its over a month that i havent recvd my refund of an air ticket booked via air.irctc.co.in. That i cancelled due a stike called all over india on 28th may 2012. I applied for a refund process on the website and it prompted that it will be refunded in account in 4-5 working days. But now its over 45days i have not received my refund. Everytime I called their customer care they say please wait for another 3 to 4 days and this is being continued from 28th of may 2012. I am helpless now. Please please help me to get my refund. Its a large amount which is I am supposed to receive.
The transaction ID of the ticket is [protected], Passenger Name is Ms Remashree Dutta, Ticket No is[protected], Cancellation Ref no is [protected], PNR of the Ticket is DZWFNG and Flight Details Jet Airways 9W-2860.
Someone Please help me.