[Resolved]  Irctc — Refund of failed transaction

SIR
i had booked ticket from irctc online tickets on 18th may 2014 transaction id:[protected], from PUNE to BNC.transaction has failed but cash has debited from account and tickets has not generated.
my user id is:azim845
mobile number- [protected]

Dear sir/madam,

I tried to book "Tatkal" ticket on 21st August 2014 but the transaction was not successful in first time however an amount of Rs 1, 642.49 was deducted from my SBI savings account (A/c No.[protected] vide transaction details "POS PRCH POS[protected] IRCTC".

It has been over a month and the same amount has not been refunded till date.
Kindly look into the matter and refund the same (Rs. 1, 642.49) at the earliest.

Regards

Dear sir/madam,

I tried to book "Tatkal" ticket on 21st August 2014 but the transaction was not successful in first time however an amount of Rs 1, 642.49 was deducted from my SBI savings account (A/c No.[protected] vide transaction details "POS PRCH POS[protected] IRCTC".

It has been over a month and the same amount has not been refunded till date.
Kindly look into the matter and refund the same (Rs. 1, 642.49) at the earliest.

Regards

I had booked the following ticket online via IRCTC - [protected], the payment gateway was stuck for more than 15 minutes and finally gave me transaction failed message.

Hence, I booked the ticket again using booking ID - [protected], and this time the ticket was confirmed.

After 20 minutes i got another message from IRCTC that my ticket using ID [protected] is also confirmed, which ended up me having to tkts for the same people.

This happened only because of the system failure and I should be refunded for this as this not my fault, why should a consumer suffer if the the problem is with the system.

I mailed IRCTC customer care but nobody is ready to respond back apart from teaching me the Tatkal Cancellation rule which we all know.

I have attached the proof of messages that i got from AMEX and IRCTC. As you can clearly see there is a 20 minute gap between both the messages

Transaction Id: [protected] ; Not refunded

I Booked a ticket via irctc account, the money was deducted two times, Once for the ticket and another one for the failed booking. Till now no refund.

Refund issue; Transaction Id: [protected]

I had tried to reserve tatkal ticket from bangalore to ernakulam on 05/02/2015 (transaction [protected]) and it was failed due to the unavailibility of ticket.But the cash was not yet refunded to my account.

Transaction ID: [protected]
Train No./ Name: 12623/TRIVANDRUM MAIL
Date of Booking: 01-Mar-2015
Date of Journey: 30-Apr-2015
Date Of Boarding: 30-Apr-2015
Date of Arrival: 01-May-2015
From: CHENNAI CENTRAL (MAS) To: KOTTAYAM (KTYM)
Boarding At: CHENNAI CENTRAL (MAS)
Resv Upto: KOTTAYAM (KTYM)
Quota: GENERAL (GN)
Class: SLEEPER CLASS (SL)
Payment Status: Payment Settled
Bank Name: Punjab National Bank
Reservation Status: Not Booked
Transaction Amount: 851.24 No. of Adults: 2 No. of Children: 0
Ticket Type: E-Ticket

The above transaction got failed and Payment status is Payment Settled But i didnt get the amount back.

Dear sir/madam,

I tried to book "Tatkal" ticket on 1st May 2015 but the transaction was not successful in first time however an amount of Rs 2, 086.19 was deducted from my SBI savings account (A/c No.[protected] vide transaction details "POS PRCH POS[protected] IRCTC".

It has been over a month and the same amount has not been refunded till date.
Kindly look into the matter and refund the same (Rs. 2, 086.19) at the earliest.

Refund of e ticket

PNR No- [protected] dt 05 Jun 2014 and [protected] dt 06 Jun 2014 the above ticket's were not refunded in account, The train of these tickets were cancelled.