Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear sir,
while booking my ticket through irctc from new delhi to gorakhpur, havent been prceeded to completition. but the transation from my account (account no.[protected],SBI: in the name of Sugandha Gupta) of Rs. 1900 had been done.
kindly concider the request to return the amount as soon as possible, to the account as mentioned above.



thanking you
Sugandha gupta
Gorakhpur

Hi,

While booking a ticket from irctc my transaction had failed. I could not get the ticket but money got deducted from my account.
When I checked the transaction history of failed transaction I found that the payment i.e refund from the IRCTC has not setteled
and the refund details says that "Payment Not Received From Bank". I am not able to rectify where is the issue whether the
irctc did not refunded the amount or the bank was not able to collect the refunded amount from the irctc.


Attaching below the details of the failed transaction

Pnr Number: 0 Transaction ID: [protected] Train No: 12246
Train Name: DURONTO EXPRESS From Station: (YPR) To Station: (HWH)
Date Of Journey: 02-Mar-2012 Class: SL Boarding: (YPR)
Resv Upto: (HWH) Date Of Booking: 15-Jan-2012 Total Fare: Rs 765.00

Could somebody help me to get my refund?

Thanks & Regards
Sachin Mishra.

Refer to Pnr [protected] , Transaction ID [protected], NDLS -Sdah (Train 12260), Travel date - 25th Dec. , booked under Tatkal was cancelled under
Tdr zone eastern on 26th December, Ref ekt[protected]. The train was delayed for more than three hours and hence passengers not travelled.
We filed TDR on 26th Dec. and Status is showing "UNDER PROCESS". Till date we have not received the refund, even after regularly sending reminders.

sir,
I had forgot my IRCTC account password........my username is cvishnu92.....phone number is [protected].......

it contains the tickets reserved on march 30........as a purpose of taking the printout of the ticket, i have to access my account.......

the confirmation message received through mobile was accidentally deleted.........

so please send me a new password with its confirmation code to my e-mail id as soon as possible........please help me.......

my e-mail id : [protected]@gmail.com
phone number : [protected]

thankyou.........

I have booked for e-tickets for 2 persons with PNR no. [protected] on dated 01.02.2013 and Rs. 550/- charged from my SBM account. due to some resons we are unable to travelling, so I filed TDR on dated 05.02.2013 at 10.53 P.M. & received reference no. ekt[protected].

after one month, I have not received any refund.
Kailash Gangwal

I was treated as travelling without ticket by the TTE because my age and that of my wife got reversed by mistake while booking eticket. As we were travelling on SMS message where age is not given, I was not aware about and it came to notice when TTE was checking the POI. He charged full fare i.e. Rs.580.00 each and also Rs.250.00 as penalty for each ticket, for which he issued a EFT and alloted us the same berths.

As I was not sure whether I can file online TDR, I took up the matter with customer care IRCTC by sending email to [protected]@irctc.co.in and [protected]@irctc.co.in along with scanned copy of all documents. The reply from [protected]@irctc.co.in was that i cannot file TDR and reply from [protected]@irctc.co.in was that they would process for TDR and asked me to send the original EFT. This contradiction from the same agency has left me confused.

I would like that a clear advice should be given to a clear question, instead of confusing the customers. I WOULD LIKE TO KNOW WHETHER I CAN FILE TDR ONLINE UNDER THE CIRCUMSTANCES OR NOT.


NK DUTTA

I am living in Chennai. I booked an e-ticket on 1st Feb, 2013 for the following journey.

Date of Journey[protected]
From Chennai to Akividu - CIRCAR Express(17643)
PNR Number - [protected]
Transaction Reference - [protected]
Gateway - HDFC netbanking

But due to some reasons, I couldn't travel on the above date. Now I want to cancel the e-ticket.

But after I logged into the irctc, I came to know that, the transaction is not available. The booking history is not showing the above journey details.

Please help.

Dear Sir,

We have made 3 bookings (3 tickets each) through IRCTC's website. All the three trains were late by more than 3 hours and I applied for TDR within stipulated time frame. TDR has been approved for all the bookings, however, approved amount is only 50% of the travel ticket, while it should be 100% since the train was late for more than 3 hours.

Request you to look into the matter and act accordingly. It has been more than 3 months that the issue has been open.

PNR Number1: [protected]; EKT[protected]; TDR Filing Date: 25-Dec-2012
PNR Number1: [protected]; EKT[protected]; TDR Filing Date: 22-Dec-2012
PNR Number1: [protected]; EKT[protected]; TDR Filing Date: 22-Dec-2012

Thanks,
Kunal
+[protected]

dear sir please cancel my registration of irctc in the username of noor_sport because i have forget the password and e mail address but when i make new irctc because of mension the address and mobile number it has been when register its fail

Sir,
My PNR NO. is [protected] ,date of journey - 24Nov 12 ,From -Sultanganj(SGG) to Howrah(HWH),By Train-13072 (Jamalpur Howrah Exp),Class of Journey-2A and it was for amount Rs 3150=00(For total 05 Persons).It was booked from IRCTC site. .When chart prepared, my only one pasenger got RAC so i decided to drop journey with all my family member(Total =05 person).Hence I filed TDR for it vide TDR NO. ekt[protected] dtd 1800hrs/24 Nov 12. Now 100 days has been passed but TDR history is not showing any development and still it is showing under process . I had earlier emailed this thing to all given e_mail id of IRCTC but no one is bothering for it and giving reply as "your money is not being refunded by concerned railway zone i.e Eastern Raileays".Now last hope is left with you only and initiate some step from your side so that my money get back to me as early as possible from IRCTC potal. Thank You, Pankaj Kumar Branch Manager Vijaya Bank Porvorim GOA

i had booked ticket on 09-feb, i want to cancel my ticket now, but when i logged in to my account i cannot see my booking history, nothing is there everything is empty. please help.
my
pnr no: [protected], transaction ID: [protected]
pnr no: [protected], transaction ID: [protected]

my email id: [protected]@gmail.com

Hello Sir,

I am facing issue with Log in to IRCTC website. It shows invalid password even after getting new password reset through the options they provided.

This is consistently happening for the last 5 to 6 months. This is something internally can be solved by the net work Engineers who are responsible for this error. I have complaint registered through emails and via phone of IRCTC customer care.

When we contact them. They do respond with some excuse related to IRCTC website and provide temporary password and I am able to log in with it.

But when I try after two weeks or So, it fails to log in with the password they provided.!!!

The bottom line is they know this is a serious issue and not trying to rectify at the earliest and helping the IRCTC users from trouble log in !!. I feel this is some kind act of preventing or reducing the online registration facility !!! which will keep away agents and commission mediums !!??

thanks

Thanveer

SIR

i am mdafroz i would u like to inform u that my irctc loing id is afroz16 but i forget my password


please check it and send me ....my mail id is [protected]@yahoo.com

I WAS TRAVELLING BY THE 12509 SBC GHY EXPRESS(AC 3 TIER) RECENTLY AND FOUND THAT THE PANTRY PERSONS WERE SELLING FOODS AT "NEW RATES". THEY WERE AS FOLLOWS: VEG MEAL - 83/-. EGG MEAL - 101/-, CHICKEN MEAL - 120/-. THE FOOD WAS OF VERY BAD QUALITY, BUT WAS EDIBLE. NOW WHAT COSTS A VEG OR EGG MEAL TO BE 83 RS. OR SO...? WE CAN FIND A MUCH CHEAPER MEAL IN MCDONALDS OR PIZZA HUT OR ANY OTHER GOOD RESTAURANTS

My wife was supposed to travel from howrah to mumbai on a ticket booked through an IRCTC agent in Mira Road, mumbai. The train timing was 3:15 in the afternoon from howrah railway station but it was more than 6 hours late so she did not travel on that ticket. I asked the agent to file a TDR as according to the railway/IRCTC rules i am entitled to receive 100% refund if the train is late by more than 3 hours. After so many days of filing TDR the irctc has repled back

=============================================
From: [protected]@irctc.co.in <[protected]@irctc.co.in>
Subject: Email From IRCTC
To: [protected]@yahoo.in
Date: Thursday, 31 January, 2013, 12:54 PM

Dear Customer,


With Reference to your PNR No:[protected], we regret to inform you that
refund is not admissible as informed by Railways through their letter no :
CCR180113V76714
and the reason being : 'As per chart, passenger has travelled'

In case you require any further assistance, please mail us at
[protected]@irctc.co.in

With regards,

TDR TEAM
=============================================

Now this is completely untrue as i have replied back to the TDR dept that if the passenger has travelled on that train please provide with some id proof details as it was an E-Ticket. Neither has IRCTC/Railways/Agent has provided any details on this till date.


If any of the IRCTC/Railways people are reading this kindly help with the matter.

Hi,

I am not able to change date of journey under plan my travel in irctc. As soon as I click on the calender to change date i get an error message 'Please enter date in valid DD/MM/YY format'. I am getting this error in following browsers :Internet Explorer, Google chrome and Mozilla Firefox.Please suggest what can be done.

Please help me with suggestions.

Regards,
Reema

dear sir,

My saving account in STATE BANK OF INDIA, SEOHARA BRANCH CODE: 03196, when i withdrawn money on date 06/02/2013 than i found my account balance is low for wrongly POS, IRCTC Transaction by another person, without my passbook & Atm Card. He Stolen my Money. i don't know who stolen my Money form my Saving Account. My Saving A/c No.[protected]. so pls Check the my Given details & pls found who Stolen My Money form my Bank Account.

Irctc transaction is given Below....

28/01/2013.......POS[protected] IRCTC Dr. 1690 /-
29/01/2013 ....POS[protected] IRCTC Dr. 655 /-
29/01/2013 ....POS[protected] IRCTC Dr 1065 /-
30/01/2013 ....POS[protected] IRCTC Dr. 2055 /-
30/01/2013 ....POS[protected] IRCTC Dr. 1480 /-
30/01/2013 ....POS[protected] IRCTC Dr. 485 /-
31/01/2013 ....POS[protected] IRCTC Dr. 420 /-
31/01/2013 ....POS[protected] IRCTC Dr. 420 /-
31/01/2013 ....POS[protected] IRCTC Dr. 420/-

sir, pls given the Complete Details, who stolen my these Amount form my Saving Bank A/c without Atm Card & Passbook.

i'm attach my Bank account Details.....

THANKS,

My Contact No: [protected]
E-mail: [protected]@rediffmail.com

I AM WAITING 1 YEAR FOR TDR AMOUNT REFUND BUT NO REFUND CREDITED.
IRCTC SHOW TDR STATUS UNDER VERIFICATION LAST 1 YEAR.
AFTER 1 YEAR STATUS SHOW- REGRET . ( REASON IS I AM FILL TDR FILE FEW DAYS LATER OF JURNY DATE) BUT RULES IS FILLING TDR FILE IS UNDER 1 MONTH & I AM DONE IT SUCCESSFULLY. SO I AM REQUESTING IRCTC TO RE- OPEN MY TDR FILE & REFUND MY AMOUNT AS SOON AS POSSIBLE.

PNR Number: [protected], (SDAH-DLI)
Transaction ID: [protected],
Booked On:[protected].
Tdr File Date:[protected].

Please re-open my TDR file (PNR no-[protected]). Please Help Me.

My Ravikumar Saneja.I try to book a ticket from IRCTC but was unsuccessfull . Kindly help me to get the refund from IRCTC. So kindly do the needfull and get the refund . Below are the details






S No. Transaction ID Pay Status Reservation Status Total Amount Bank
1 [protected] Settlement Requested Not Booked Rs 520 SBI


Ticket History

Pnr Number: 0 Transaction ID: [protected] Train No: 19023
Train Name: FZR JANATA EXP From Station: (BCT) To Station: (JIND)
Date Of Journey: 01-Jun-2013 Class: SL Boarding: (BCT)
Resv Upto: (JIND) Date Of Booking: 01-Feb-2013 Total Fare: Rs 520.00

Refund Details

Payment Not Received From Bank


My User Name on IRCTC is SANEJA123
My Mobile no : [protected]/[protected]
SBI Bank Account Number :[protected]
IFCS Code of SBI Bank : SBIN0000547

When I click on calendar icon on IRCTC website, I am not getting any calendar opened. Hence, I am unable to book tickets for future dates. Please resolve this issue....