Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Hi,

I have tried to book two tickets from COIMBATORE (CBE) to HYDERABAD (HYB). My account has been debited a sum of rupees 1045 but I have not received the tickets and did not find them in the "booked tickets" menu also. I have written about this issue to [protected]@irctc.com but have not received any replies.

Thanks and Regards,
Dinesh Venkatesan.

IRCTC RAILWAY E-TICKET BOOKING
Posted:[protected] by BHARAT SARABHAI PAREKH [send email]
Session expired after making payment - No ticket booked -- bank acnt debited
Session expired after making payment - No ticket booked -- bank acnt debited
I faced a problem while booking a ticket now on irctc.co.in TRANSACTION ID/BIL/[protected] from UNJHA(UJA) to BANDRA TERMINUS(BDTS) for 16th April 2008 in (9708) Arravalli Express. After entering the details of the two passengers, I made the payment using SBI debit card. After making the payment I got the message that the session is expired.

I checked my SBI bank transactions and I can see a payment of 515/- made in favour of BIL. However when I see the list under "Booked Tickets" on the website, I dont see any reservation made.

Please advise what to be done since I have made a payment and there is no booking done by the website.

My details - irctc user name –BSPAREKH
Email id : [protected]@yahoo.com
and new email id : [protected]@yahoo.com


Thanks and Regards,
BHARAT PAREKH

i have booked a 3rd ac ticket in irctc on 9/10/07 to travel on 13/10/07 by IRCTC.CO.IN bearing
[protected][protected]
transcation id is-[protected]
PNR-Number[protected]
Train Number 8006 Train Name KORAPUT HWH EXP
Date 13- Oct- 2007
From Station DMNJ To station SBP
Reservation upto SBP Boarding point DMNJ
Class 3A No of passengers 1
Charting Status CHART PREPARED
[protected][protected]-
.on the day of journey the train was cancelled due to land slide. i have requested the irctc to refund the money. they have told me (pankaj-customer care) to refund it within 90 days, but did not. now now they are not replying my mail nor receiving any complains rather avoiding the issue by telling contact this person and that person like this. i have spend so much in telephone that the refund will be less than that.
so please take up the case urgently and help me.

Dear Sir,
I GOT THIS MESSAGE FROM IRCTC.

PLZ READ CAREFULLY.
(Dear Customer,

Thank you for using IRCTC's online rail ticket booking services.
Refund instruction for amount of Rs.2090.00 towards the refund due for the cancellation of Ticket vide PNR [protected] has been issued to electronic payment gateway on 01/11/2008 11:12:07 PM. Same shall appear in your account within two to three working days. You are requested to please check with your credit card issuing banks regarding the same. We regret the delay if any, in crediting back the refunds. We solicit your continued patronage to our services,
Warm Regards,
[protected]@irctc )

THIS MESSAGE I GOT 3 MARCH 2008. TILL DATE I M NOT GETTINNG MY REFUNDS. THE TOTAL AMOUNT THEY DEBITED INTO MY CITIBANK CREDIT CARD.TILL DATE I M NOT GETTING THE REFUNDS sO PLZ TELL WHOM SHOULD I COMPLAIN REGARDING THIS.THIS IS NOT THE END MY 4 REFUNDS ALSO PENDING.I M TOO MUCH DISAPPOINTED FOR THIS.SO I REQUESTED TO PLZ HELP ME.i HAVE RECIEVED 7 0R 8 MAIL REGARDING REFUNDS BUT NO REFUNDS SO FAR.


and two more
1.Dear Customer,
We deeply regret that this reservation (reference no.[protected]) requested by you did not materialize as the Request could not be processed while Booking. Kindly retry the booking if you have not been able to complete your booking yet. We apologize for the inconvenience caused to you. If the amount was Debited from your Account, We shall be making the refund back to your account shortly and it will start reflecting in your bank statement in 3 to 4 working days.


For any problem please contact us at[protected] / 23344787 / 23344773 / 23345800 / 23340000 or mail us at [protected]@irctc.co.in

We will be glad to assist you in every way so that you do not have any inconvenience in future.
We solicit your continued patronage to our services.


Warm Regards,
[protected]@irctc

2.Dear Customer,

Thank you for using IRCTC's online rail ticket booking services.
Refund instruction for amount of Rs.1378.00 towards the refund due for the cancellation of Ticket vide PNR [protected] has been issued to electronic payment gateway on 01/06/2008 09:17:47 PM. Same shall appear in your account within two to three working days. You are requested to please check with your credit card issuing banks regarding the same. We regret the delay if any, in crediting back the refunds. We solicit your continued patronage to our services,
Warm Regards,
[protected]@irctc
BOTH MAIL I GOT 7 MARCH 2008

Dear Customer Support

I have booked an e ticket in Tatkal quota to travel from Gorakhpur to New Delhi by Bihar SamparkKranti Express on date 22nd march 2008. Due to some unavoidable reasons I did not travel and on 21st March at 2 pm attempted to cancel my ticket. When i approached the ticket counters at Gorakhpur, I was informed by counter Clerk that e ticket could be cancelled online omly. As the tickets can not be cancelled at railway Station therefore following your norms, lastly I did a mail at 3.20 PM regarding cancellation. i did not find the cancellation options on e ticket web pages and in my ticket login pages online. On 21st 5.40 pm I recieved an e mail of a single line that no refund can be made for such cancellation. I would like to mention that I informed you 25 hour before the train journey. You must be issuing waiting tickets that can be confirmed in lieu of my confirmed seats.
I hope you should refund the journey ticket value and may deduct the reservation fee and tatkal charges. I do not find any reason with this policy that tatkal tickets can not be cancelled. I need a reply against my mail and wish to get refund of ticket price (excluding tatkal charges and reservation fee). If a person has not traveled he is not bound to pay the travel charges this is best up to any conumer and hope the same from your organization.
I need a note and action from you. Provided no reply, I think I have enough reasons to approach Judicial options.

My itinerary details were:


Train No: 2565 (Bihar Sampark Kranti Exp)



PNR No.: [protected]



Date of journey: 22-03-08



Reservation from Gorakhpur to N Delhi



Transuction ID: [protected]



ID card no: P/515/04



Passenger Name: Shreesh Kumar Ojha Berth No. 57

Charu Shree Berth No. 59







Thanks and regards



Dr. Shreesh Kumar Ojha

Department of Pharmacology

All India Institute of Medical Sciences

New Delhi-29

Mobile: [protected]

I booked a e-ticket through my SBI debit card on 13.3.2008 for me and my family comprising of 2 adults and 2 minors for a journey between Guwahati and LT Terminus-Mumbai bearing PNR no. [protected] by 2A class with transaction ID [protected]. I successfully took the print of the ticket, but later on was astonished to find that the booking amount of Rs.6589/- was debited twice from my bank SB account. I immediately informed the case to IRCTC by e-mail at [protected]@irctc.co.in and my bank and requested for the reversal of the excess debited amount. Subsequently, on 17-3-08 I lodged a complaint in writing to the respective branch of SBI with a copy by FAX to GM (Operation), IRCTC along with prints of the e-ticket, my reply and my booked ticket history. Since then, I have been regularly sending reminders to IRCTC on this issue. However, it appears that IRCTC officials are apathetic enough to ensure that not even a reply to my e-mails and letter is sent, leave alone refunding the said amount. In such situation, I request you to kindly guide me so that I get the amount reversed to my account.

Regards

Sabyasachi Ghosh

Refund Money Rs. 6734.00 not recieved after 5 months
Dear Sir,

This is Anoop Das. I have booked two tickets from Mumbai CST to HOWRA on[protected]. The Train has been rescheduled to next day. So i went to Station master and asked for refund. We got the information that we have to send mail to irctc for refund. We did the same. The amount is Rs.6734.00. But till today i have not recieved the refund. i have done continous followups with IRCTC and Eastrn Railway but no use. We came to know from Mr.Saiben bose(Eastern Railway) that after enquiry my case has been sent to accounts on[protected]After four months they started enquiry). But till today i have not recieved the same, but I got a reply that "the amount is big so it will take more time". i can not understand the logic behind that. Please find the below mails.

Please help me to get my money back.

Regards,
AnoopDas.
[protected]

[protected] Forwarded message[protected]
From: Anoop Das <anoopdas.[protected]@gmail.com>
Date: 12 Mar 2008 15:17
Subject: Re: Cancellation of ticket because of resheduling of train no. 2809 on 04/10/07
To: [protected]@irctc.com


- Hide quoted text -
Dear Mr. Vivek Srivastava,

As per the telecon, you were suppose to call me back after enquiring the status. I have not recieved any response from your end so far. Please let me know the status.

Regards,
AnoopDas



On 03/03/2008, Anoop Das <anoopdas.[protected]@gmail.com> wrote:
Dear Mr. Vivek Srivastava,

As per the discussion we had in telephone, I am sending you the details of my ticket. When enquired in Railway we got the reply that Refund will never take this much time. So Please let me know where is the delay ASAP. My Contact No is [protected].

I have booked two first AC tickets on 29th of sept 2007 in train no 2809 from Mumbai to Howra with date of journey 04th of Oct 2007. The train is rescheduled to 4 am 05th of oct 2007. So i want to cancell the ticket as i will not be able to reach Howra on time. I had informed IRCTC regarding this. I got the reply that the request for refunding is forwarded to Chief Commercial Manager of Eastern Railway. But till today[protected] I have not recieved the amount back. Please do the needful. Ticket details are given below for your refference.

Refund reference no is RT/PP/E/07/11/ACR/01434/M

Transaction id. [protected]
train no. 2809
train name: HOWRA MAIL
PNR NO. [protected]
Date of journey. 04/10/07
Class. 1A
FROM MUMBAI TO HOWRA JN.
Fare. Rs.6734
passenger names.
1.ANOOP K DAS
2. VENUGOPAL NAIR

Regards,
AnoopDas.
[protected]


On 29/01/2008, Anoop Das <anoopdas.[protected]@gmail.com> wrote:
Dear Sir,

I have booked two first AC tickets on 29th of sept 2007 in train no 2809 from Mumbai to Howra with date of journey 04th of Oct 2007. The train is rescheduled to 4 am 05th of oct 2007. So i want to cancell the ticket as i will not be able to reach Howra on time. I had informed IRCTC regarding this. I got the reply that the request for refunding is forwarded to Chief Commercial Manager of Eastern Railway. But till today I have not recieved the amount back. Please do the needful. Ticket details are given below for your refference.

Transaction id. [protected]
train no. 2809
train name: HOWRA MAIL
PNR NO. [protected]
Date of journey. 04/10/07
Class. 1A
FROM MUMBAI TO HOWRA JN.
Fare. Rs.6734
passenger names.
1.ANOOP K DAS
2. VENUGOPAL NAIR

Regards,
AnoopDas.


On 16/01/2008, tdr <[protected]@irctc.co.in> wrote:

Dear Customer,

Sorry for the inconvenience. We here by acknowledge the receipt of your e-mail dt. 05.10.07 of e-ticket PNR No[protected] and the same has been forwarded to the Chief Commercial Manager of Eastern Railway through GGM/IRCTC of Eastern Region on dt. 09.10.07 to process the refund. We have issued a reminder to Chief Commercial Manager of Eastern Railway on dt. 15.01.08 a copy of which had also been endorsed to you. As soon as refund, if any, is received will be credited to your credit card accounts


Regards,

Shiraj Ahmad
[protected]@irctc.co.in
Ph:[protected]
----- Original Message -----
From: Anoop Das
To: [protected]@irctc.co.in
Cc: etickets
Sent: Tuesday, January 15, 2008 4:50 PM
Subject: Re: Cancellation of ticket because of resheduling of train no. 2809 on 04/10/07


***********************
No virus was detected in the attachment no filename
No virus was detected in the attachment no filename
***********-***********



Hi,

this is to inform you that i ahve recieved very bad behavier from the customer care when enquired about the refund status. We are now compeeled to put a complaint in the customer court.

Regards,
AnoopDas


On 15/01/2008, Anoop Das <anoopdas.[protected]@gmail.com> wrote:
Hi,

I have not recieved any response from your end. Please let me know the status urgent.

Regards,
AnoopDas


On 09/01/2008, Anoop Das <anoopdas.[protected]@gmail.com > wrote:
Hi,

Please let me know the refund status very uegent. The PNR No is PNR NO. [protected].

Regards,
AnoopDas
[protected].


On 03/12/2007, Anoop Das <anoopdas.[protected]@gmail.com > wrote:
Hi,

Till now I have not recieced my cash back. Please let me know the status of the process urgent.

Regards,
Anoop Das


On 06/10/2007, Anoop Das <anoopdas.[protected]@gmail.com > wrote:
Dear Nabakishor,
I would like to inform you that the mistake is not in our end as the
rescheduling has been done by railways only. So the time you mentioned
is not acceptable and mumbai C. S. T station master confirmed that we
will get full refund. Your customer service executive and your
executive at mumbai office also promised and confirmed the same and
asked me to send the email for refund as there is no other option.
Please check and do the needful as soon as possible.
Regards,
Anoop Das
[protected]

On 05/10/2007, etickets < [protected]@irctc.co.in> wrote:
>
> Dear Customer,
>
>
> Thanks for showing interest in our site.
>
> Kindly note that in this case we forwarded to railways for the TDR process.
> Railways check all the matters and decide what amount should be refunded and
> this all process takes 90 days or more. Once the railways refunded your
> amount, we will credited to your same account.
>
>
> Regards
> Nabakishor
> [protected]@irctc.co.in
> www.irctc.co.in
>
> > ----- Original Message -----
> > From: "Anoop Das" < anoopdas.[protected]@gmail.com >
> > To: <[protected]@irctc.co.in>
> > Sent: Friday, October 05, 2007 12:41 AM
> > Subject: Re: Cancellation of ticket because of resheduling of train no.
> > 2809 on 04/10/07
> >
> >
> >> ***********************
> >> No virus was detected in the attachment no filename
> >>
> >> Your mail has been scanned by InterScan.
> >> ***********-***********
> >>
> >>
> >> Dear sir,
> >> the booked tickets details are given below.
> >> Transaction id. [protected]
> >> train no. 2809
> >> train name: HOWRA MAIL
> >> PNR NO. [protected]
> >> Date of journey. 04/10/07
> >> Class. 1A
> >> FROM MUMBAI TO HOWRA JN.
> >> Fare. Rs.6734
> >> passenger names.
> >> 1.ANOOP K DAS
> >> 2. VENUGOPAL NAIR
> >> please do the needful.
> >>
> >>
> >> On 05/10/2007, Anoop Das < anoopdas.[protected]@gmail.com> wrote:
> >>> Dear sir, i have booked two first AC tickets on 29th of sept 07 in
> >>> train no 2809 from mumbai to howra with date of journey 04th of oct
> >>> 07. The train is rescheduled to 4 am 05th of oct. So i want to cancell
> >>> the ticket as i will not be able to reach howra on time. So please do
> >>> the needful and credit the ticket amount Rs.6734.00 to my credit card
> >>> account as soon as possible.
> >>> Thanks & Regards,
> >>> Anoop Das
> >>> [protected]
> >>>
> >>> --
> >>> Thanks & Regards,
> >>>
> >>> ♫ÂñöôР�?@Ŝ♫
> >>>
> >>
> >>
> >> --
> >> Thanks & Regards,
> >>
> >> ♫ÂñöôР�?@Ŝ♫
> >>
> >>

Dear Sir/Madam,
I booked a ticket on March 17th from Chennai to Trichy.
I entered my SBI debit card details and gave "pay", the page hung up, but the ticket amt (Rs. 357) has been debited from my SBI account.
It is not there in the booked tickets history.
From yesterday i have tried calling the irctc care number. also sent them an email.
If the ring goes, no one picks up else the line is always busy.
My irctc user id is : nandhinign
Please do the needful.

Rs.245/- has been deducted from my ICICI account on 11th march, 2008 unnecessarily. I have booked only 2 tickets(chennai-MAS to coimbatore-CBE and vice versa) and
the amount was deducted for 3 tickets. But, I have only two tickets in the booked history too. I tried calling the customer care several times and they put me on hold and disconnect the line.
I have sent out several emails to [protected]@irctc.co.in but all in vain.Please help me...

email id : [protected]@yahoo.co.in
user id : vichu_55

Dear Sir
I have booked a I- Ticket from Delhi to Lalkuan by 5013(Ranikhet Express) on 09/03/08 in 3rd A.C ,at the time of departure it was wait list 6 & 7 vide PNR No.[protected].On monday 10/03/08 i have cancelled the Ticket at your New delhi reservation counter no 150 Till today 12/03/08 amount is not credited in my bank account please help me.
I will be highly obliged to you.

With Regards

Vikas Singh

Hi,
I am pretty upset while trying the reservation for 9-June-2008
from KRND to LTT on train 1060 Chappra Express.
On 11th i logged on, at 8 am and when i tried booking its showed me 22 seats available in AC 3 Tier.
Then when it went to payment gateway for Payment it debited through my account but dint confirm the ticket because by the time this happened the ticket status was WL 82/42 .
How do you expect internet users to do it, when the server performs so badly. I feel they must reserve some tickets for online booking.

Amount deducted but ticket not booked
I tried twice but I am unable to generate the Ticket via IRCTC hence I am requesting you to please refund the amount.

Total Amount := 1458 ( 729 two times)

I had server error each tim



Below is my ICICI account summary

1
10/03/2008
BIL/[protected]/Railway-nag/[protected]
DR
INR 729.00

2
10/03/2008
BIL/[protected]/trv-home/[protected]
DR
INR 729.00