[Resolved] Itz Cash Railway Agent — Excess illegal charges taken

vickybabasingh

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

dear sir, i have went to book a railway ticket with an e ticket authorised agent of ITZ CASH company and after i enquire about the charges for the ticket he said that he will take 2% extra as transaction charges and over that his regular booking charges. On arguing with him he said that his company takes this high charge on the ticket amount and the company even takes upto 3 % on ticket amount plus his service charges extra over these charges.
if we book this ticket direct from railway counters we will only have to pay the actual rates of tickets but these online companies are taking excessively more from the customers in the name of transaction charges and even these charges are printed on the ticket copy. Pls stop this illegal charges charged by the ITZ Company

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Feb 19, 2017

Complaint marked as Resolved

Verified Support

Apr 11, 2011

ItzCash Card Customer Care's response Mr. Vicky,

With respect to your complaint filed on the consumer forum site, please note that every financial insitute (whether banking or non banking) charges some amount for using its payment gateway. This is mandatory across the system.

If ICW has charged any amount extra or incase of any clarification required on the PG charges, request you to call us on our customer care desk[protected]. Alternatively you may leave your contact details inorder to get back to you. We assure to take strict actions against any illegal activities conducted in our name,

Thanks & Regards,
ItzCash CC Team.