[Resolved]  Jet Airways — Claim against damaged and late luggage

baggage damaged — no body has come to pick my bag till date

D B R 09 date 05/06/08 ic 108 blr-bom 09DBRIC108
my baggage was damaged while going in the conveyer i had reported this matter at mumbai air port after coming from nigeria i had reported this same matter to BIAL AIR INDIA office still date no body has bothered to convey me or collect the dammaged baggage i would request the concerned person to look into this matter as soon as possible am leaving back to nigeria

Jet Airways — Damage of bAGGAGE

I travelled from chandigarh to delhi on 22/11/2009 via jet airways flight no.9w3320. After reaching to delhi i found my bag was damaged . this bag was purchased before a week and i could not imagine the way it was damaged . so i went to counter of jet airways and complained for the damage of the bag. since i was travelling to bangalore on the same day after two hours i told them to arrange repair at bangalore . they booked the complain and given me a copy of propert irregularity report and i was told by them that i need to saw this at the counter jet airways at bangalore airport. i went to jet airways counter bangalore . they said vendor will come to my house and pick up the bag and after repairing will send it back. Till today after calling so many times to their BAGGAGE SERVICES DEPT nobody turned up to pick up the bag and get it repaired.when i called them they said we they have not received document yet. same thing happened when i was coming back from KL to chennai .

I hope some body from jet airways will come and pick up my bag and get it repaired. I can not express the pain which i felt because i am not a rich man who can efford this type of damage . I spent Rs.2200/- . I am giving curse to them and have decided not to travel by jet airways,

Jitendra Joshi
Bangalore .

I travelled from Mumbai to delhi on 30/12/2009 via jet airways Konnect flight no.9w2059. After reaching to delhi i found my bag was damaged . So I went to counter of jet airways and complained for the damage of the bag. The Person available on the counter was Mr.OM he booked my complaint after seeing the physical condition of my Trolley bag and gave me a copy of complaint (report) and i was told by them that some one from Jet airways will visit to my residence & will get the bag repaired on priority . Till today no body has even called up on my mobile number even for courtesy sake also. I called up the mobile No [protected] which was given to me but unfortunately no body is picking the phone.

It is very horrible to see a carrier which is being rated no 1 in the private aviation sector is working like this.

I need a reply from the concerned deptt. that why my baggage was damaged during the journey & even if it got damaged then why no body bothers to console a person for the damages.

Your early response in this regard will be highly appriciated.

regards

Suresh Safaya
M-[protected]

Dear sir/Madam,

I have given my bag for repair aganist baggage damage claim at Airport and Jet airways persons picked my bag from My home 10 days back, but still has not returned that. I need my bag back urgently as i am supposed to go overseas on tuesday ( 9th March 10).

Kindly do the needful urgently.
Regards
Nitin Arora
[protected]
[protected]

Dear Sir/Madam

I, Maj KN Singh of 13 MAHAR REGT was travelling from Delhi to Thoise on Chartered flt ( Flt No 9W -0611) on 21st May. Being Chartered flt, bulk check in was carried out of all the luggages and no baggage tag was given to any passengers.Due to bad weather the flt landed in leh and unfortunately I could not found my luggage (air bag with trolley- olive green in colour) Being checked it was found out that the luggage has left behind in Delhi. I am in need of my bag urgently since all my belongings are there in the bag and no market nearby to buy the essential commodities.

please do the needful urgently
Regards
Maj KN SINGH
13 MAHAR REGT
[protected]

Dear sir,

I was travelling by your Jet airways flight no. 9W-537 from dubai to mumbai on seat no. 22F, we were 9 o[censored]s, on reaching mumbai we did not receive our Wall mount kit worth Rs. 10000/- for our LED purchased, we had also paid the duty of rs. 10851/- . when we reached your counter for claiming it took nearly 1 hr. to register the complain, we had given all our TAGS to our personal and given our names as Mr. Kiran .B Shah, we were assured that we will get a call with in 24 hrs but all in vain, now we want our kit ASAP, kindly call us on our alternative no. [protected].


Regards

Kiran Shah
[protected]

This is with regards to my flight on 7th june 2011 with the following details:

Flight - Jet Airways 9W544 Route - Mumbai to Dubai
Date -07/06/2011

Baggage was damaged and completely unusable. Have been trying to get in touch with Jet Airways to claim for my luggage as expenses.All my complaints have fallen on deaf ears and nothing has happened so far...

Please advise...

Regards
Gulam Rasul

Dear Sir,

My name is Deepak Sasidharan. I have travelled in Jet Konnect 9W-2106 on 4th Sep, 2011 from Cochin to Mumbai at 15.25 departure from cochin airport. While reaching Mumbai Airport, I have waited 45 min additionally to get my check-in trolly bag and after receiving i found that it is damaged. This bag cost 4500/- and a brand new bag and i found that the trolly hand, lock, logo and the handles were broken pathetically and i was not in a positon to carry and use the bag from Airport hence I was forced to buy a new bag my own from out side Airport to carry my materials.. This incident cause me alot of physical and mental pain and with a very bad health condition i suffered alot at airport due to the mismanagement of my baggage by the Jet Airways crews.
When i Reported this to Jet baggage service counter, they havn't taken this seriously and i was not supported for getting a clearence of my issue and proper response. I have posted a complaint in your complaint form also.
I request JET Airways to provide me decent and reasonable compensations to my loss and an appologise letter for the misbehaviour to stop any further action or complaints on this.

Thank you very much
Deepak S
[protected]
deepak.s.[protected]@gmail.com

Hello madam,

As per discussion with jet i receive my bag on 1-1-2014 from Ahmadabad airport at 1:30 PM. It comes via your flight 9W321 from Mumbai to Ahmadabad. and from Sydney to Mumbai via SQ426.

But problem is that i didn't receive my bag from Ahmadabad as i gave it in Sydney.

Actually i lost it when i reached at Mumbai on 22 Dec 2013 at 10:30 PM.
Tag no. of hand bag is QF371772
File reference no given by you: 9W55119

After lost of headache and follow up i get it today.

But there is My HTC White phone coasting around 42, 900/- missing from it and every thing in the bag are very bad condition.

So please look forward it and revert me as soon as possible.

Because phone is very important for me.


I am really looking forward to your reply. You can contact by emailing me on [protected]@yahoo.com or and you can contact me on [protected] or [protected].

Jet staff is group of junk. I have traveled back from Riyadh today . I have not received my luggage yet in Bangalore. (I had handed over to your airlines staff in Mumbai, post custom clearance. I have called some 20 times on various phone numbers provided by their ground staff at the time of registering the complaint at the airport but awfully no response.No one is responding from phone [protected]/[protected] /[protected]/ [protected] from Ravi Kumar or Abinav (Jet staff). Complaint number: 16211. My flight (Mum-Blr) no. is 9W342. RegardsSaurabh Garg+[protected]

Hi

I travelled from Pune to Delhi and Delhi to London on 1st january through flight no 371 and 122.
I found that my bag was damaged by badly.could you please help me to provide compensation or repair the bag.

Thanks
Sandeep Sumbe
sandeep.sumbe.[protected]@gmail.com
+44 [protected]

Traveled from Dubai to delhi on November 21, 2017 and when I got my bag the handle was jammed on top of the bag so now I can not carry the bag until it is fixed. Please help. Thank you. Shirin badlaniO

I travelled by jet airways flight 9w389 on 3/2/2018 with my family. On landing at Mumbai airport I noticed that my baggage has been badly damaged due to mishandling by airline staff . immediately reported the matter to your CSA Ms. Tejashri. However the attitude and response of the staff was disappointing and indicative of the indifferent attitude towards customer concern. First I was asked if I have the bill of the bag that I was carrying and then I was offered Rs. 1000 for the bag that was damaged beyond repair and purchased only about an year ago and barely used on 2-3 occasions and cost me Rs.[protected]. This was like adding insult to injury. Firstly why do you need a bill for my bag and secondly why should I accept Rs. 1000 for a bag costing me so much more.

It is worth mentioning here that I stopped traveling by Indigo after experiencing similar incidents on two occasions last year and switched to jet in anticipation of better services. However yesterday’s incident especially the indifferent approach of the staff left a bitter taste

Complaint mail also sent to [protected]@jetairways.com with reference no.[protected]