[Resolved]  Jet Airways — Delayed Flight & extremely rude/arrogant cabin crew

I am Jet privilege Member and a frequent flyer on Jet airways both on domestic and international flights. On a recent flight from Mumbai to Singapore I was appalled as to the standards to which the airline has fallen.

1. The coaches which transport passengers from the terminal to the runway were dirty and had cockroaches crawling over seats.
2. The flight for which I had done web-check in and arrived nearly 3 hours before started boarding way before schedule only to take off off nearly an hour late.
3. I had a connecting flight from hongkong which I missed, and was then booked on the next available flight nearly 4 hrs later. There was no communication between the two carriers at all. After a lot of explaining at the airport the other carrier, sensible people did the necessary arrangements and put on the next available flight where there was a seat.
4. The reason for the flight landing nearly late was the routine excuse traffic in Mumbai terminal (well if they already know that why not take off on time) and that they were waiting for for some last minute passengers. So they think it is ok for 99 per cent on time passengers to suffer for the remaining few who do not bother to show up on time. The carrier from hongkong did not wait they followed the boarding rules quite diligently else I would not have missed the flight I was there nearly 40 min before the flight but they had closed the boarding gates already.

a co -passenger told me that he had a similar experience with Jet in Chennai where they simply cancelled the flight and the next flight was nearly 7 hours later. I think they book people on flights and if they do not get the necessary capacity they simply cancel it. I have flown many airlines which go less than capacity but they never cancel their flights and leave the passengers to fend for themselves.
5. The service of the connecting airline was seamless and the flight service and attendants service oriented/pleasant and I had a great connecting flight to my destination, however the jet airways leg is a different story altogether.
6. As soon as we boarded even before passengers had taken their seats the Rule/ordering about jet crew started ranting out orders on how to sit (I have a taken a million flights in all parts of the world and traveled several airlines no where are customers on whom you depend for your survival treated with such a shoddy manner.
7. The cabin crew seemed to take pleasure in belittling and ill-treating passengers (especially Indians) by being rude and gruff. The cabin crew needs to know that they are not rocket scientists/business leaders or Nobel prize winners they are just a bunch who serve tea/coffee up in the air and are over paid to do that job and on this flight it may have been better if they were not on board.
8. A totally shoddy snack was stuffed into the passengers hands which everyone practically returned without eating. They woke up passengers rudely asking them to straighten their seats as breakfast had to be served after about 3 hours of a 1 am flight which took off late. Well! most passengers had already eaten and wanted to sleep and well!! their precious breakfast was shoddy it had no salt/no pepper and served with such rudeness that again the few unwitting passengers who took it returned it not eaten.
9. The crew was very good ratting out rules most of which they were themselves not following most of them. The customer was the last thing that had any value on the flight. If there is an award for excuse mongering/acting as though they were doing favor by being there they would have won it. 10. They were bothering sleeping passengers by checking if the their seat belts were put on while most seats on the flight would not even recline properly and some would not straighten properly. When informed about that they just ignored it and walked past as though the passenger was invisible.
11. The flight had not been cleaned properly before boarding I suppose they expected the passengers to do that. at the end of the of the flight when they said pl give us the opportunity to serve you what that means is have a "death in the air" experience with us..most passengers said yeah sure right.
12. The cabin crew is overpaid for the job they do, they are picked up from their residences by cars, they are put up in hotels in foreign destinations and their 1 kg make-up (at the end of which they still manage to look ugly) comes out of our pockets. They needs to understand
that the customer has to be treated with respect he had paid his fare and earned the right to good polite service.
13. I have been on several foreign and domestic carriers no where I have had such a shoddy experience from cabin crew. Most foreign airlines the cabin go out of the way make you feel welcome and happen to take care of your needs without being intrusive. I suppose these though travel everywhere have not learned anything. Being a dominant carrier has made them even more arrogant and they have quickly forgotten that airlines have died out for way smaller reasons than poor customer service.

They just lost many passengers who later told me they would go through a different carrier in the future. Etiquette and manners are not taught in a fake accent English flight training school they are learnt at home. Throwing attitudes is not part of good customer care and if they do not like doing this job they can very well quit, the paying passenger is not required to put up with their mood-swings and tantrums. It is racist to treat passengers differently based on their nationality and skin color. India is free of colonialism but it was atrocious to see cabin crew treat foreign passengers who have paid the same prize with respect and dignity and Indian passengers like cattle/sheep. I would have filed a racist complaint if I was abroad but where do I do that in India itself what a SHAME.

I will fly a foreign carrier I am like to receive better treatment there in the future. The cabin crew on all international carriers are usually amazing, they do fantastic job and they do not need a cake of make-up to look presentable. I had a great experience on my connecting flight which sort off proves the point. It was then that I missed Kingfisher airlines and even Air India.

Jet stop being so arrogant you are not indispensable as you think you are.