[Resolved]  Jet Airways (India) Limited — Monetary loss towards food

Address:

West Bengal

Pl refer my travel by Jet airways from Goa to Kolkata via Mumbai & Bangalore dated on 11.10.11 where food has not been provided during connected flight between Mumbai to Bangalore & Banglore to Kolkata.
I was travelling with my family such as myself, wife, mother-in-law & my 3 year kid. I brought all four tickets & accordingly took my boarding pass as per following flight no. –
Flight no. Jet Airways 9W 476 (From Goa to Mumbai, Departure time: 01.40 P.M dated on 11.10.11)
Flight no. Jet Airways 9W 2105 (From Mumbai to Bangaluru, Departure time: 03.50 P.M dated on 11.10.11)
Flight no. Jet lite 9W 7078 (From Bangaluru to Kolkata, Departure time: 08.35 P.M dated on 11.10.11)
We got the food only Goa flight flying between Goa to Mumbai. Air hostess/ ca bin crew were asking us to buy the food for remaining flight such as between Mumbai to Bangaluru & Bangaluru to Kolkata. Assuming to providing the food at airlines, we brought the costly & professional airlines ticket, We were not carrying more cash in hand & just carrying the plastic money only. When we asked of the cabin crew member to provide of our dinner food during flying towards Kolkata at Jetlite airlines, they replied not to be able to provide the food & we have to buy the food. Consequently asked them the reason, they replied us that we should have carried the food coupon from counter during check in time where as we got all boarding pass from Goa of airlines counter. It is really embarrassing situation, if the passenger is flying 8.35 PM to 11.10 PM which is understood that passenger will have Diner. But as per their undeclared system, we should have requested to them to provide the food coupon that we will take dinner at flight. It is surprising, this types of rule, no where is mentioned either into the ticket nor any other place so that passenger should follow. We were able to buy the food for our kid only as per availability of our cash in hand as an amount Rs. 200/- for one plate dinner but remaining all o[censored]s three passengers travel without food. I am enclosing herewith bill as well as ticket copies for your kind perusal.

Although of my so many request to airlines to compensate towards my monitory lost but in vain. Due to that unavoidable circumstance, you are earnestly to kindly need of your support as a consumer to recover my monitory lost for food & oblige me for the same.

Looking forward of your kind co-operation to recover my compensate for the said claimed at your earliest.

Awaiting your result oriented prompt response for the said subject.

With regards

Shibnath Podder

Enclosed: as above

N.B: The following are enclosing all corresponding with them for your kind perusal -

Our Ref No: BOM/SC/SM/171011/5340171

18 November 2011

Mr Shibnath Podder

Email: [protected]@Rediffmail.Com

Dear Mr Podder,

This is further to your email dated November 16, 2011.

Mr Podder, may I reiterate here that the flight was Marketed by Jet Airways but operated by Jet Lite. This is known to the travel agent while making the reservation in the system or guest when booking is made through website

Hence, may I kindly request you to take up the matter with the issuing agent for further clarification.

In view of the above we regret our inability to accede to your request as suggested.

I thank you for allowing me to explain.


Yours Sincerely,


Sharon Miranda Dmello
Jet Airways (India) Limited / JetLite (India) Ltd.
Tel: (Direct) +[protected]
Fax: +[protected]
----- Forwarded by Guest Relations/Kaledonia/Jetairways on 17/11/2011 12:11 -----
"SHIB NATH PODDAR" <[protected]@rediffmail.com>
Sent by: [protected]@rediffmail.com
16/11/2011 22:31
To
"Sharon Dmello" <[protected]@jetairways.com>
cc
"[protected]@jetairways.com" <[protected]@jetairways.com>, "[protected]@jetairways.com" <[protected]@jetairways.com>, "[protected]@jetairways.com" <[protected]@jetairways.com>
Subject
Final reminder: Discomfort flying by Jet Airways





Reminder - Final

Dear Sir / Madam,

Pl refer of my below-mentioned travel between Goa to Kolkata, I am not yet received any compensate towards my claimed, inspite of my repeated request. But your explanation for the said compensate is totally unjustified, Hence, you are trying to escape the Jet airways & indulging to travel agent that I should lodge my claim to concern travel agent. Please note that during booking our tickets, it was displayed the flight information into the website i.e similar to ticket that all the connected flight shall be "jet airways" only. If you are not declared the complete information into the ticket such as your associated flight name as Jet lite or other then jet airways is totally responsible for making the mistake. As a passenger, we need not collect any reasonable information like marketing or operator's details & we should expect safe & comfortable journey only, after all buying the professional airline tickets. In reply that, we faced horrible journey & through out our journey, we passed our time in hungry & we became ill. I am bringing to draw your notice regarding my grievance but in vain as on date.

You are earnestly once again finally reminded to please compensate my lost due to not providing the food to all of four passengers during the journey between Mumbai to Bangalore & Bangalore to Kolkata at your flight & ensure me for the same. If it shows to deprive myself from the claim, I will not hesitate to take the necessary legal step to settle my claim & the case shall be lodge to consumer court, local newspaper, airport authority. Hope your result-oriented settlement at the earliest for my said claimed which shall be highly appreciated.

Looking forward of your kind co-operation to providing my compensate towards my claimed without further delay.

With regards

Shibnath Podder




From: "Sharon Dmello" <[protected]@jetairways.com>
Sent: Thu, 03 Nov 2011 17:17:04
To: [protected]@Rediffmail.Com
Subject: Fw: Reminder: Discomfort flying by Jet Airways

Our Ref No: BOM/SC/SM/171011/5340171

03 November 2011

Mr Shibnath Poddar

Email: [protected]@Rediffmail.Com

Dear Mr Poddar,

This is further to your email dated October 31, 2011.

I am sorry to note your dissatisfaction with regard to our previous correspondence.

Mr Poddar, having checked your booking details, I am given to understand that your onward booking for the above flight was done through an Agent. I would like to share with you that flight 9W 7078 is a Codeshare flight. A codeshare flight is a joint operation where the route is marketed by one airline and operated by another.

In this case the flight was Marketed by Jet Airways but operated by Jet Lite. This is known to the travel agent while making the reservation in the system or guest when booking is made through website

Mr Poddar, in view of the above may I kindly request you to take up the matter with the issuing agent for further clarification.

It is never our intention to inconvenience our passengers at any point of time.

I thank you for allowing me to explain.


Yours Sincerely,


Sharon Miranda Dmello
Officer- Guest Relations
Jet Airways (India) Limited / JetLite (India) Ltd.
Tel: (Direct) +[protected]
Fax: +[protected]
----- Forwarded by Guest Relations/Kaledonia/Jetairways on 01/11/2011 13:11 -----
"SHIB NATH PODDAR" <[protected]@rediffmail.com>
Sent by: [protected]@rediffmail.com
31/10/2011 18:55

To
"[protected]@jetairways.com" <[protected]@jetairways.com>
cc
"[protected]@jetairways.com" <[protected]@jetairways.com>, "[protected]@jetairways.com" <[protected]@jetairways.com>, "[protected]@jetairways.com" <[protected]@jetairways.com>, "[protected]@jetairways.com" <[protected]@jetairways.com>, "[protected]@jetairways.com" <[protected]@jetairways.com>
Subject
Fw: Reminder: Discomfort flying by Jet Airways












Note: Forwarded message attached

-- Original Message --

From: "SHIB NATH PODDAR"[protected]@rediffmail.com on Fri, 28 Oct 2011 21:01:54 +0530
To: "Sharon Dmello"[protected]@jetairways.com
Cc: "[protected]@jetairways.com"[protected]@jetairways.com,"[protected]@jetairways.com"[protected]@jetairways.com,"[protected]@jetairways.com"[protected]@jetairways.com
Subject: Reminder: Discomfort flying by Jet Airways

Follow Rediff Deal ho jaye!to get exciting offers in your city everyday.



----- Message from "SHIB NATH PODDAR"<[protected]@rediffmail.com> on Unknown -----
To:
"Sharon Dmello"<[protected]@jetairways.com>
cc:
"[protected]@jetairways.com"<[protected]@jetairways.com>,"[protected]@jetairways.com"<[protected]@jetairways.com>,"[protected]@jetairways.com"<[protected]@jetairways.com>
Subject:
Reminder: Discomfort flying by Jet Airways


Reminder - 2

Dear Sir / Madam,

Pl find herewith the attachment file for your reference regarding the e-ticket copy for one of four passengers journeyed between Goa to Kolkata dated on 11.10.11. It is clear from the ticket, no where is declared that flight shall be jet airways konnect / jet lite flight. Hence, your reply is not all conveyance-able which just proves to avoiding the customer compensate by indulging the blame to others. I am less interested to hear that information not pass on by travel agent during ticket booking. As a flying customer, I will follow the ticket only where as any verbal communication is not important for me. I spend Rs. 30000/- for four ticket including my 3 year daughter & per ticket charged Rs. 7500/- which is not cheap for me for economic class. So I need not judge for your competitive price. It is clear to say that we faced the difficulties due to non-transferring the information by Jet Airways whether it may be on the ticket or by your check in counter. After all we became victimized that could be not be tolerable. If it is occur to avoiding that not to provide us the reasonable compensate by Jet Airways, I will take the necessary legal step against your airlines.

You are earnestly requested to kindly provide my monitory loss against our food at the earliest & ensure me for the same.

Awaiting your prompt response for the same ASAP.

With regards

Shibnath Podder


From: "Sharon Dmello" <[protected]@jetairways.com>
Sent: Thu, 27 Oct 2011 18:03:52
To: [protected]@Rediffmail.Com
Cc: "Rachna Chopra" <[protected]@jetairways.com>,"Tejinder Singh" <[protected]@jetairways.com>
Subject: Fw: Discomfort flying by Jet Airways

Dear Mr Podder,

This is further to your email dated October 26, 2011.

I sincerely regret that we were not in receipt of your earlier communication. Please find below the response for the same.

Thank you once again for communicating with us.


Yours Sincerely,


Sharon Miranda Dmello
Officer- Guest Relations
Jet Airways (India) Limited / JetLite (India) Ltd.
Tel: (Direct) +[protected]
Fax: +[protected]

Our Ref No: BOM/SC/SM/171011/5340171

24 October 2011

Mr Shibnath Podder

Email: [protected]@Rediffmail.Com

Dear Mr Podder,

This is further to your email dated October 15, 2011.

At the outset I sincerely regret the inconvenience you faced during your travel on flight 9W 2105 from Mumbai to Bangalore and flight 9W 7078 from Bangalore to Kolkata on October 11, 2011.

Having checked our records, I am given to understand that your flight from Mumbai to Kolkata via Bangalore was booked on a Jet Konnect and Jet Lite flight respectively.

Please allow me to share here that our Jet Airways Konnect/Jet Lite flights are an all economy cl- flight and the service is designed to meet the needs of a competitive fare segment. Though the on ground and in flight services are delivered by Jet Airways staff, the only difference is that the guests are required to pay for the meal and beverage services on board. The lounge facility is not available when travel is on Jet Airways Konnect/Jet Lite flights.

Barring the lounge, as it is associated with a full service operation, our Jet Privilege members continue to enjoy all the other associated privileges as per their tier. Whilst, I do agree that the lounge is very important to our frequent flyer's, however current cost preclude us from providing lounge access to those who travel on Jet Konnect.

Further, may I mention here that this information is know to the Travel Agent while making a booking. I regret that since the same was not informed to you it lead to the unfavourable impression you have gathered.

We hope that you will not let this experience dissuade you from flying Jet Airways in the future, we look forward to welcoming you on board Jet Airways again.

Yours Sincerely,


Sharon Miranda Dmello
Officer- Guest Relations
Jet Airways (India) Limited / JetLite (India) Ltd.
Tel: (Direct) +[protected]
Fax: +[protected]

Reminder - 1

Dear Mr. Sharon,

With reference the customer complained no. BOM/SC/171011/5340171 as well as of our air ticket PNR no. 68FIQV between Goa & Kolkata, It is sorry to say, we are not yet received any reply from your end as per your below-mentioned commitment. It is once again proved of your failure to provide the better services to customer since it is already exceed of your time period to compliance of customer grievance. We will raise of our complained to local newspaper & airport authority whatever is necessary if we fail to get the compensate by jet airways. Hope for the best compensate & looking forward of your co-operation for the same without further delay.

You are once again reminded to kindly provide us the compensate at the earliest towards our lost the amount due to not provided the food at flight while flying between Mumbai to Bangalurr & Bangaluru to Kolkata for four passengers, including of our monetary lost as well as medical expenses to become sick due to had late night dinner.

Awaiting your result-oriented response for the said request ASAP.

With regards

Shibnath Podder

----- Forwarded by Sharon Dmello/Kaledonia/Jetairways on 10/27/2011 05:29 PM -----
Guest Relations/Kaledonia/Jetairways
10/17/2011 02:20 PM

To
[protected]@rediffmail.com
cc
Subject
Fw: Discomfort flying by Jet Airways








Dear Mr Poddar

Thank you for your communication of 15 October 2011.

It is our endeavour to respond to you satisfactorily and hence your communication is receiving our complete attention. You shall certainly hear from us latest by 25 October 2011.

Your communication has been recorded under reference no.BOM/SC/171011/5340171 which can be quoted for all future correspondence on this issue.

Thank you for your understanding in the interim.

Sincerely,

Sharon Dmello
Officer - Guest Relations
Jet Airways (India) Limited / Jet Lite (India) Limited
Working Hours: Mon-Fri[protected]hrs

"Right On Time Everytime"
----- Forwarded by Guest Relations/Kaledonia/Jetairways on 17/10/2011 14:04 -----
"SHIB NATH PODDAR" <[protected]@rediffmail.com>
Sent by: [protected]@rediffmail.com
15/10/2011 14:07

To
"[protected]@jetairways.com" <[protected]@jetairways.com>
cc
"[protected]@jetairways.com" <[protected]@jetairways.com>, "[protected]@jetairways.com" <[protected]@jetairways.com>, "[protected]@jetairways.com" <[protected]@jetairways.com>
Subject
Discomfort flying by Jet Airways







To
M/S Jet Airways (India) Ltd.
Siroya Centre, Sahar Airport Road,
Andheri (East),
Mumbai - 400099, India
Pl refer my travel by your Jet airways from Goa to Kolkata via Mumbai & Bangalore dated on 11.10.11 which is my life worst experience with your airways. As on date I travel various domestic & international flight like Indian Airlines, Sahara Airlines, Air India, Kingfisher, Air Astana, Thai Airways, British Airways etc but I never faced this types of trouble in my life also never worried for food. As a passenger, I always preferred to travel through professional airlines but I had a better experience to travel by your airlines. Hope, I should not travel in my life anymore by your airlines.
I would like to draw of your attention about my discomfort. I was travelling with my family such as myself, wife, mother-in-law & my 3 year kids. I brought all four tickets & accordingly took my boarding pass as per following flight no. –
Flight no. Jet Airways 9W 476 (From Goa to Mumbai, Departure time: 01.40 P.M dated on 11.10.11)
Flight no. Jet Airways 9W 2105 (From Mumbai to Bangaluru, Departure time: 03.50 P.M dated on 11.10.11)
Flight no. Jet lite 9W 7078 (From Bangaluru to Kolkata, Departure time: 08.35 P.M dated on 11.10.11)
We got the food only Goa flight flying between Goa to Mumbai. Your air hostess/ ca bin crew were asking us to buy the food for remaining flight such as between Mumbai to Bangaluru & Bangaluru to Kolkata. Assuming to providing the food at airlines since purchasing the costly & professional airlines ticket, We were not carrying more cash in hand & just carrying the plastic money only. When we asked of your cabin crew member to provide of our dinner food during flying towards Kolkata at Jetlite airlines, they replied not to be able to provide the food & we have to buy the food. Consequently asked them the reason, they replied us that we should have carried the food coupon from counter during check in time where as we got all boarding pass from Goa of your airlines counter. It is really embarrassing situation, if the passenger is flying 8.35 PM to 11.10 PM which is understood that passenger will have Diner. But as per your system, we should have requested to your counter to provide the food coupon that we will take dinner at flight. It is surprising, this types of your rule, no where is mentioned either into the ticket nor any other place so that passenger should follow. We were able to buy the food for our kids only as per availability of our cash in hand as an amount Rs. 200/- for one plate dinner but remaining all o[censored]s three passengers travel with empty stomach. I am enclosing herewith bill copy for your reference.
We are still not clear what about of your airlines system regarding to providing the food. It may be to make the foolish of passenger not to providing the information. It is simply ways to earning the money by not to providing the food to passenger & forced to buy them the food at flight. Due to your embarrassing system, we were victimized. But the other hospitality at your airlines is not upto the mark such as taking to return the head phone from passenger after reaching the destination also not provided any toy to kid which I must appreciate the kingfisher airlines hospitalities. But I will definitely cautious to all my colleagues, my relative & friends circles about my worst experience to travel through Jet Airlines.
You are requested to compensate my loss of amount due to not providing the food at your Flight. Despite that, if the matter is not considered seriously, I will raise the issue to consumer forum, local newspaper etc.
Looking forward of your kind co-operation to providing the compensate amount for the said subject at the earliest.
With regards
Shibnath Podder
Cell no: +84 [protected]
Enclosed: As above