[Resolved]  Jet Airways - Mumbai — Stuff stolen from the Checked-In baggage at Jet Airways. No response from the Airline, extremely rude staff

Hi,

My name is Apoorv Agrawal and my passport no. is F0831230. I came to India ( mumbai airport) from Dubal via Jet Airways (Flight 9W541) on 22nd Dec 2009 and found out that my luggage had not arrived on the plane. I spoke to Navroj (Customer Care representative) at the ariport and then filed the missing luggage report (25869, Agrawal Apoorv) there and was promised that the luggage would be tracked and delivered soon. I was given the following nos and names to contact :

[protected]/49, [protected]
Navroj
Mitchell
Adlin
Umesh
Atul
Steffi
Rati

I got a call from someone from jet on 24th Dec 2009 Morning saying that my baggages have arrived and he is coming to deliver. Once the baggages came to my place, I opened them up for a check and found that many items have been stolen from the baggage. The lock was opened up and the electronic items were removed from their cases and the empty boxes (They were too professional in this atleast !!) were still there in the bag. Following is the list of items missing from the baggage :

Nikon L100 Digital Camera
Rechargeable batteries and micro SD card for 2 GB (They were inside the camera)
Digital Photo Frame ( 7" - PanDigital)
Remote controlled toy

All these items were in the same bag and it seems that they got hold of this only and removed stuff whatever he found o[censored]se.

Once I found the theft, I tried reaching all those people at the numbers given to me in front of the delivery person only and I am really sad to mention that someone on those numbers kept on either disconnecting calls or just ignoring till 6 PM that evening. I tried atleast 100 times and even sent SMS also on the mobile number mentioned, but no replies came. Finally at around 6 PM on 24th Dec Umesh picked up my call and once I told him the theft he asked me to mail the details.

Its been 4 days since I submitted the details to Jet and there is been no replies whatsoever from their side (I was promised by Umesh that will get a reply within 24 hours) and as usual, nobody picks up the calls if you want to follow up on the matter. Its so sad that such so called reputed airlines do behave in this manner !!

I tried searching for someone responsible on their site but to of no use as they do not have a formal complaint registration mechanism in place and there is no way that a consumer can lodge a complaint with them before actually trying something like getting in touch with consumer court, the way I am doing.

I think these guys are so confident that nobody would dare question them for whatever they do as there is no such visible system in place by which a consumer can force them to act fast on the complaints.

I learnt it hard way as people always used to tell me not to keep anything valuable in the baggage !! To be frank I never imagined that this could happen. I trusted the airline and the staff too much !! I really am very sad at this. I had got all that stuff from US for my family and was so eager to share those things with them. This incident has actually spoiled the entire mood in the family and I think jet Airways need to take responsibility or atleast act on the complaint tyo ensure that this is not repeated for future.

I need to now know how can I get my stuff back and I hope that I will get some suggestions to pursue my case with Jet Airways.

Following are my contact details :

Mobiles : [protected], [protected]
Emails : [protected]@yahoo.com

Please suggest and let me know the process ahead.

Regards,
Apoorv Agrawal