[Resolved]  Jet Lite — delay in flight due to crew's carelessness

I travelled to Lucknow through Jet Lite flight No.S2 234 on 14/01/2010 from Bangalore. The flight had to travel to delhi and from there to Lucknow and was to depart by 10:20 am. But, at 10:00 am it was said that there was an operational delay and the flight is to depart by 10:45am then 11:00, 11:30 and then to 12:45 pm. When every passengers thronged the counter, the staff said that the delay was due to the mistake of the crew and the crew has just left from the hotel and had not even reached the airport while all the passengers were there waiting in the boarding. Almost the passengers were arrested in the airport because they cannot move out the security check. Some passengers were waiting from 7:00 am in the morning. Due to the protest of the passengers the jetlite authorities have given a letter authenticated by them stating that it was due to the mistake and carelessness of the crew. Furthermore because of the delay here it further got delayed by another one hour in delhi airport.

One should know that we had many options of flight of other operators to Lucknow but chose this flight so that it could reach Lucknow by 2 pm in the afternoon but we reached Lucknow only at around 6 pm to 6:30 pm and had to miss half a day's audit work and had to extend our stay to complete the work.

There needs to be proper punishment for such careless behaviour and all the passengers be compensated for such a irresponsible act of the Airlines staff.