[Resolved]  J&k Bank — Refusal of Opening of Account of account at B/UNIT (REC)

Address:

Jammu and Kashmir

Ref: - AC1506-11 Dated:[protected]

Honorable Chairman
Jammu & Kashmir Bank Ltd;
Corporate Head Quarters
M.A.Road Srinagar

Sub: - Refusal of Opening of Account of account at B/U N.I.T (REC)
Hazratbal Srinagar.
Respected Sir,

I am “AAY” Class contractor of Central Public Works Department &
presently executing the construction of Double Storied Building of 2
Nos. of Lecture Halls from last three years in NIT Srinagar. I
frequently receive cheques/payments from various quarters/NIT .Since
I am maintaining three accounts CD-1700 ,CD-1701, SB53570 with your
business unit chanapora(kindly view my said account) and to be very
honest I am highly impressed by the services they are giving to every
customer and I always receive good response from them every time when
I used to go to the branch. I am highly satisfied with the services of
B/U Chanapora , while as see the arrogance & negative attitude & mean
mentality of your another branch head (N.I.T Hazratbal)
...................
I am working for last three years in NIT ,executing the work orders
which have been allotted to me by CPWD to be executed at NIT Sgr. I
receive payments from CPWD as and when I complete certain portion of
allotted work . I use to pay the payments to the suppliers of raw
material and some the labourers through cheques drawn on B/U chanapora
and often they insist me to pay either cash or cheques drawn on
nearest bank , for the convince of my suppliers/labourers I went to
your NIT branch for opening of new account to ease my dealers . I
provided all the required information in the prescribed form (a/c
opening ) and attached attested Xerox copies of my pan card, passport
and further more introduced by one of the old customer of this branch
who is Head drafts man construction Division NIT SB-576.Firstly when
I submitted my completed form with one of the officials at counter she
refused to accept my form and told me that we can’t open your account
as you are not the resident of this locality. Then I went to Branch
Head and told him all the facts/reasons why I want to open account
with your business unit. After listening all ,he too told me that we
can not open your account here ,then I told him one point only that Is
this a rule that I can’t open account here when I am related/linked
with NIT for last three years and have to be here for further 4 years
, instead of explaining any thing he just pushed the bell and called
his guard and instructed him to drag this person out.
On one side you have social obligations to entertain every resident of
the state ,to whom this bank belongs to, secondly you are claiming
,shouting that this is one billion dollar company giving the best
services than other banks but , with the attitude of such officers of
your bank I must say this is the worst bank ,undisciplined, with
unprofessional man power deputed in the branches like the branch Head
NIT Sgr.
I should expect that the branch head concerned should be put to task
and accordingly I may be informed about the action you would take in
the matter as I am going to put my grievances at all high level
banking forums. I will be waiting for your reply/action for two days
,otherwise I have courage and sources that I will teach him lesson my
self and will let him know what the law says about the customer
services under Banking regulatory acts.

With high respects & regards

Yours faithfully,

Customer, Mir Masood Niyazi
Contractor (CPWD) working presently
At NIT(REC) Hazratbal, Srinagra
Contact. [protected]
Copy for action to:-
1) Incharge grievance Cell J & K Bank Ltd.
2) Zonal Head J & K Bank Kashmir
3) Consumer forum J & K state.
4) J & K Bank employees Union
5) Grievance Cell R B I Jammu.