[Resolved]  Kaunsa.com — Holding Money and product not delivered

Address:

Mumbai City, Maharashtra

I had place an order for Xolo A700 from KAUNSA.COM and made the full payment through my Standard Chartered Credit Card. I got the confirmation from the Web site on the same but there was no shipping information regarding the same. After 2-3 days I called up customer care of KAUNSA.COM (
+[protected] and CC replied that the shipping and delivery date will be confirmed soon. I wrote a mail to support team regarding the delivery date and got the reply that the delivery date is 19-May-2013. I was keep on following them for shipping details but on 19-May-2013 the product did not deliver.
I have calling them since 15th and they are keep telling me that the shipping details will be update soon. Again I wrote my issue to escalation team and they said due to bulk order the product was not delivered and it will be delivered with in 2-3 days. I called them up regarding the shipping details then CC replied it will be update till 3.00 PM (21-May-2013) and when i called they again replied it will be update till 6.00 PM(21-May-2013). I called them up at 6.00 PM(21-May-2013) and again they replied it will be update till 7 then I said but you office timings are 9.30 to 6.30 CC replied no it is till 7.30. I called them around then no one picked up my called. Today morning I shouted and after 20 mins today I got a call from some from KAUNSA.COM and his mobile no is :[protected] , he said we can not deliver your product then I asked them to refund my money, I am raising a request for refund process and you will get it in 7-10 days.

This web site is totally fraud and they keeping customer's money for so many days and at the end they reply that product cab be delivered due to some reason. I had purchased this mobile for official purpose and due this issue I have been into stress. I need proper compensation from KAUNSA.COM. Below are the details of the order:-

Your Order Number Is KA/117500/K0QOQMT1
Date: Sat, 4 May 2013 13:26:25 +0530

My Complaint Ticket No.
Your Ticket No is : Kaun/T117500/Y41UM7F0Q9

These people are cheating and I do not how come such web is still running. If you will browse the google for Kaunsa.com reviews you will find so many such complaints against them. Is'nt there any law which can stop them for doing such cheat.

I am expecting to have strong action and my compensation for the suffering I have been through.

Neeraj Raghuvanshi,
+91 [protected]