Kent Excell + — NO RESPONSE IN WARRANTY PERIOD AT ALL.

Address:

Maharashtra

WE HAVE PURCHASED KENT EXCELL + ON 21/10/2011 AT RS.15500/- THROUGH BILL NO.9805, DT 21/10/2011, SERIAL NO.KR[protected], EUROLUX ENTERPRISES, SANGLI - PH.[protected], CELL :[protected]. THERE IS PROBLEM IN PURIFIER AND TOTALLY STOPPED WE TILL NOW COMPLAINTED ABOUT 50 -70 TIMES FROM 2 MONTHS AND STILL THE MACHINE IS IN WARRANTY PERIOD , AND THEY ARE NOT AT ALL RESPONDING REGARDING THE COMPLAINT . DUE TO THIS MACHINE PROBLEM OUR FAMILY MEMBERS STRTED HEALTH PROBLEM , I TOLD THEM RE HEALTH PROBLEM , BUT THEY ARE ONLY OPENED THE SHOP TO SUPPLY THE MACHINE ,NOTHING NO LIABILITY RE THE WORKING , PROBLEM , SERVICE , MAY ANYONE HAVE THE PROBLEM OF HEALTH.AFTER THIS PURCHASE OF MACHINE EXCELL + , WE SOLD OUR OLD EURAKA FORBES WATER PURIFIER WHICH WAS IN WORKING CONDITION . STILL AFTER 5 YEARS OF PURCHASE FROM EUREKA FORBES THEY GIVE THE BEST SERVICE.
WE HAVE PURCHASED THIS MACHINE TO IMPROVE ALL THE HEATH , BUT I THINK WE HAVE TO BOOK A BED IN HOSPITAL.

AFTER WE COMPLAINED YOU A MAN OF YOUR COMPANY CAME AND CHECKED THE MACHINE AND SAID THAT ONE OF THE PART OF THIS MACHINE HAS GONE BAD AND SAID TO PAY FOR THE PART WHUCH HAD STOPED WORKING .
THEN WE SAID THAT THE PRODUCT IS IN WARRANTY WHY SHOULD WE PAY FOR THE PART , COMPANY MECHANIC SAID THAT YOUR PRODUCT'S WARRANTY WAS ONLY VALID FOR 6 MONTHS , BUT WHEN WE CHECKED IN THE WARRANTY CARD THE WARRANTY IS VALID FOR 1 YEAR (TILL 21/10/2012) .
THE COMPANY MECHANIC ALSO SAYS TO CLEAN THE FILTER CANDLES BY OURSELF . IS IT OUR DUTY TO CLEAN THE MACHINE'S FILTER CANDLES ?
HE IS NOT COMING YET . THE MACHINE IS NOT WORKING FROM THE LAST 4 MONTHS .
IF HE CAN NOT GIVE US SERVICE THEN HE SHOULD RETURN THE MONEY OF THE PRODUCT AND TAKE HIS MACHINE BACK WITH HIM .
YOUR EARLY RESPONSE WILL BE APPRECIATED ,
BEST REGARDS
SATISH CHOWDHARY