[Resolved]  Kent — FRAUD

Address:

East Delhi, Delhi

Respected Sir/Madam,
Calling at at toll-free number in HINDUSTAN TIMES of KENT RO Company, we have placed an order for a KENT RO GRAND PLUS WATER PURIFIER on 5th May 2013 to East Delhi Executive MR. MANOJ([protected]). The next day only their salesman MR. PRADEEP TYAGI was at our house to place it on . He informed us that they were giving us the KENT RO at Rs. 15,900 which was the lowest price throughout the market, as they were giving us the machine directly from the company itself without any involvement of the so called dealer. MR. TYAGI even gave us the guarantee of price for 1 month. We have placed a KENT RO , but after 2 days we came to know that t here were dealers who were providing us the same model at just Rs. 12,500 , Rs. 12,700 or so. Sir, may I know why this kind of price difference is there?
And moreover when I questioned the same to MR. TYAGI, he gave us irrelevant excuses and even stepped back from his promise of price guarantee. When we further asked him about it, when he visited our home to take away our old machine at just Rs. 500/- whose actual price would be Rs. 1200/-, he started misbehaving with us.
He abused so badly in front of the ladies of our house.
Moreover he blackmailed us that he will call his local “GUNDA GANG” people and thus will make our living in this city difficult.
standing in a civilized society he spoke so much of non-sense and abused in such a bad way that I can’t even describe that to you.
Is it a correct or civilized way to attend a customer? Why is there such a fraud? Why there is such a huge difference in prices.
Now I request you to give me full compensation of Rs. 15,900/- from KENT RO COMPANY and a punishment to MR. PRADEEP TYAGI as he socially abused us.
COMPLAINANT- NITIKA DARA([protected])