[Resolved] Kent Mineral RO — height of negligence of service | |||
Dear sir, I have a kent water purifier under croma extended warranty.Now it is not working properly and having defect, for which I lodged a complaint at croma extended warranty customer care at [protected], around more than 1.5 months, till now my complaint is not rectified. I have to call the customer care almost daily. Daily they people give assurance that today it will be done, but of no use. 1.5 months have passed, irritating me.I have talked to the senior person Mr. mahesh at [protected], Mr. Pandey at [protected] several times, but of no use. I haven't seen such height of negligence of service, harrassing the common man even in warranty period.I would not recommend anyone to have CROMA EXTENDED WARRANTY . They people are just making money and making fool o[censored]s. Thanks Dr. R.K. Santoshi [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
we are facing the same problem I have uploaded a video on you tube for the same you can comment on it we together can make pressure on the company to replace our defective products.
http://youtu.be/VfJASYQ8NTg
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http://youtu.be/VfJASYQ8NTg
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we have purchased the water purify last year Dec -11. below are complaints details after usage of 4 months
1) On 18th April 12 their was water leakage & Service Manager Mr. shailendra came to fix the issue & in hurry he fixed INLET pipe to out let due to that the R-O membrane was gone bad.
2) 19th April engineer visit the site & informs us the membrane will replaced in warranty within by 3 days & their was no response till 27th April.
3) on 27th April Mr Shailendra informs us the warranty waived off due to usage of filter more than 5 hrs a day & use of hard water.
4)On 28 Th we asked to instal new R-O membrane & cost will beard by us. Engineer come & install the new RO membrane & observed that the water pump is not working therefore he was not in position to fix the issue. After a long chase the vendor came on 2 ND may to repair the pump & installed a old pump & informed us that the new pump will send back after the repairing.
5) On 5th May once again the water leak's from pump we informed the vendor he came on 12th May to repair & while repairing the leakage the adapter of filter was gone bad.
6) on 12th May the vendor came to fix the adapter without proper tools & hence was not able to fix the issue.
After investing Rs 8250 for RO membrane we are not able to use the Filter for last one month. The service is pathetic hence will suggest to think before going to kent or kaypee for water purifier in Pune
Regards,
Ratnam
[protected]