[Resolved]  Kent RO — cheating of amc

Address:

New Delhi, Delhi

rajiv puri <[protected]@gmail.com>

Mar 14 (7 days ago)

to service
The General Manager
Kent RO System
C-15 , Sector-7
Noida 13.3.2013

Dear sir

With due respect I would like to bring to your notice the issue of extra charges asked for the repairing of my RO system even after payment of AMC. My Kent RO system was not working properly so I lodged a complaint on 18-2-13, my complaint number was D12328070., and in response one of your employees , Mr. Sanjay Kumar , employee code number 5590, came to check the system on 19-2-13. He told me that my system was not under AMC and so in order to repair the system he told me that I have to pay Rs 3200/- . He also informed me that if I pay the AMC of Rs 2000/- them I wont have to pay Rs3200/- and all the charges for repairing the system will be included in the AMC amount. He did not provide me with any estimate bill. After filling up the receipt for AMC Mr sanjay informed me that I have to pay Rs 300/- extra as service charges for that day and this was not informed to me before. We paid Rs 2300/- the copy of receipt of which is enclosed and the correction in amount is highlighted. The parts were not repaired on that day.

I again lodged a complaint on 13-3-13, my complaint number was D12351863, and this time i was attended by a new employee of yours, Mr. Suresh Kumar. After checking the system he estimated a bill of Rs-3215/-. He told me that I need to pay this amount even if I have paid the AMC as this amount was not included in the AMC. This was completely contradictary to what Mr. Sanjay has informed me. If I had to pay this amount of Rs3215/- even after paying the AMC the why was I asked to pay the AMC if maintainance and replacement of the parts was not included . I am being cheated upon by your employees. When your employees are themselves are not clear about the norms then how can you send such people to sought out the problems of your customers? Is this the service you provide to your customers? I am shocked to see the kind of service you provide and how your employee has fooled me.

I request you to look into the matter and take necessary action as soon as possible. Looking forward to your response .

Thanking you

yours faithfuly

Rajiv Puri

PH -[protected]

23A/7A, TILAK NAGAR,
NEW DELHI- 110018