[Resolved] Kent RO Grand + — System Non Functional : No Response From Service Centre | |||
I had purchased Kent RO Grand Plus on 01 Jul 12 from Croma Greater Noida.with Ser No KR[protected]. The system was installed on 04 Jul 12. n The first service was carried out on 22 Mar 13 and on 20 Apr the system stopped functioning> I gave a complaint to the customer care executive on the same day and was given the complaint No 603724> Since than I am running from pillar to post and despite repeated tele calls and emails to the service centre customer care executive I am yet to have someone come to rectify the fault in my system. I am shocked at the response of the service provider and now feels that i have been cheated. Every time I am told the service engineer will visit today which has not come till date. I am without filtered water for last 96 hrs and my problem is not being heard. Kindly help me out and send your service engineer to rectify the fault. I will like to advise that in case service is not prompt a person will think many times for AMC H K Puri Greater Noida Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Hemant Puri,
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Croma Care
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Croma Care
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Kent r-O systems/Kent Grand — non attendance of complaint
My Kent R-O system is not working well past 20 days .My complaint no.10435 is attended initially within 24 hrs and no fault was found by service engineer, service charges paid by me- no receipt given.Within next 10 hrs same complaint occured, on repeated calling with difficulty again engineer came and condenser was found faulty, changed, charges paid. By next day again same complaint, after repeated requests he came again and some other parts found faulthy, turned back by me to call some other more experienced engineer for full check up. Today machine stopped working water foul smelling, complaint not yet attended