[Resolved]  Kent RO Systems — Fraud and Poor Product

Address:

South Delhi, Delhi

These guys are completely frauds and are making money by cheating the clients.

I had recently shifted my home from Noida to Delhi and had called Kent RO to come and install the system. After registering the customer service request, they told me they will send a guy to my house at 8pm. I got a call at 7:45pm from a man named Salwar who claimed he was from Kent and will be coming to install the Kent system. He installed the system and did some checks and left without giving us a bill. His name was Salwar and his number was [protected].

Few minutes later (Exactly after this guy leaves at 8:30 pm) I got a call from Kent saying they will send a guy but when i informed them about Salwar they started accusing me of deliberately calling another technician over. I repeatedly informed that I had ONLY called Kent RO. How can a man come to a woman's house like this saying he was Kent, getting my number and coming at the EXACT TIME the Kent RO guy was supposed to come?????

To top all this when I called to say that my Kent system is not working today I am told that a complaint is registered against me for calling an outside repair guy. This is completely UNETHICAL ON KENT and just HORRIBLE treatment when I had ONLY CALLED Kent team.

VERY UPSET WITH THIS BEHAVIOUR! This completely improper behavior on behalf of Kent systems. Plus when I am trying to call the branch manager - Mr.Anil, his phone is kept switched off. So no one is coming to repair my system!

My warning, Pureit or any other system is better to this. My parents have never had to face this with other brands they are using at home. Definitely changing my RO now.