[Resolved]  KFC Goa — RUDE BEHAVIOR BY VARUN

Address:

North Goa, Goa

I'M A OFTEN CUSTOMER OF K.F.C IN GOA AND EVERY TIME WE PAY THE BILL OUR CHANGE IS NOT RETURNED AS THEY SAY THAT THEY DON'T KEEP CHANGE. BUT TODAY ON 12Tth AUGUST 2012 AT 7;40 THE MANAGER NAMED VARUN( he wore a pink and white striped shirt.he was fair complexion and was stout>he did"nt even have a smile on his face) ON THE COUNTER BEHAVED RUDELY WHEN WE ASKED FOR THE CHANGE. HE TOLD US IN A VERY ROUGH WAY TO GO OUT AND GET CHANGE FROM ONE OF THE MOVED WHO JUST MOVED AWAY PAYING THE BILL BEFORE ME AND GAVE ME A SARCASTIC SMILE. IT EVEN SHOCKED MY RELATIVE WHO HAPPENED TO MOVE BEFORE ME.I HAVE BEEN A K.F.C VISITING K.K.C IN MUMBAI, DELHI,ETC.. BUT NEVER RECEIVED SUCH HARSH RESPONSE FROM THE COUNTER, THUS RESULTING IN SPOILING THE NAME OF THE FRANCHISE. AFTER RECEIVING SUCH RUDE BEHAVIOR FROM VARUN I ASKED FOR THE COMPLAINT BOOK AND HE SAID YOU CAN DO WHAT EVER YOU WANT. AND WHEN I MOVED TO THE BOOK HE TOLD ME THAT THE HES THE MANAGER AND HE TRIED TO PUT A PEN IN MY HAND AND TOLD ME TO 'JUST WRITE THE COMPLAINT' CONFIDENTLY IN FRONT OF THE CROWD OF ALMOST 60 CUSTOMERS. THE STAFF NAME ON THE BILL IS WRONG AND THE BILL WAS GIVEN BY VARUN. AND WHEN I ASKED FOR HIS SURNAME HE SAID WHAT YOU GOT TO DO WITH IT,.. TILL DATE I NEVER RECEIVED SUCH BEHAVIOR FROM ANY STAFF IN K.F.C.. I SUGGESTED AT FIRST FOR HIM TO KEEP CANDY'S OR COUPONS AS A SUBSTITUTE FOR CHANGE AND HE RESPONDE WITH HIS HARSH RESPONSE FOR A REPLY FOR MY SUGGESTION. I REQUEST YOU TO TAKE SERIOUS ACTION AGAINST VARUN AT THE EARLIEST AND MAKE SURE THEY ARE TRAINED TO TALK OR IT WON'T BE TOLERATED HENCE. IF THIS IS CONTINUED BY THE STAFF INFLUENCED BY VARUN I'L MAKE IT A POINT TO WRITE IT TO THE DAILY NEWSPAPER COLUMNS. THANKS. PLEASE CONTACT ME ON THE UNDER SIGNED.. KEVIN FERNANDES
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