Kingfisher Airlines — REFUND PROBLEM
I had 2 credit vouchers from the Deccan Airlines and I had booked a ticket for myself from Delhi to Chennai for 31st August 2008. This booking was done on phone on the Deccan Delhi no 9818177008 which means it was not done through any third travel agency.
I called on 29th August to cancel this ticket but I was told to call back as there was a problem in the system.
I called again post lunch and I was put on hold for so long that I had to disconnect the call.
On 30th August 2008, at about 11 am I called up again and spoke to Ms.Anupama and she cancelled my ticket and told me that the cancellation charge would be Rs.750 plus 5% would be deducted from the base fare as per Kingfisher new Policy, so the total amount deducted would be 750+110 = Rs.860.00 and the balance of Rs 4725.00 will be refunded in my credit card account which ends with 1671.
After few minutes exactly at 11.29 am
I received a confirmation sms from Kingfisher Airlines
stating that my PNR no BINMRV on Kingfisher Airlines has been cancelled.
I still have that sms with me in my cell.
On 8th Sept 2008, I checked my credit card account and there was no refund in that card so I called up the Kingfisher Airline helpline no and asked about the info about my refund and Spoke to one Ms.Laxmi (Executive) and she told me that the ticket was surely cancelled on 30th August 2008 but Anupama (who had cancelled the tkt) did not file a case of the refund which was totally strange thing to be told to the customer and it clearly showed the cheating intentions of the Airline staff as Kingfisher enjoys making money by cheating.
I asked for a supervisor and spoke to one told me that there was some technical issue so the case will be filed now and then it was filed by Ms. Laxmi on 8th Sept 2008 and she gave me the case no as 194799.
I was also told that it will take 10 days again for the refund to be in my credit card account.
I also wrote a mail to Rupali on 8th Sept 2008 for the same but did not get a reply from her side nor did she pick up my calls at any time.
I received a mail from Shilpa Nathan from the id firstname.lastname@example.org on 10th Sept ’08 saying that the refund was delayed due to system up gradation but the case has been sent to the concerned dept. for action.
On 18th Sept 2008 at about 4.55pm I called up again for the same problem as I had not received the refund by that moment.
Ms.Sarita (executive) took the call and she told me due to some reason it will take another 10 days for the refund.
I was connected to Sangeeta (floor Supervisor in Pune office) on my request and she said she would escalate the issue to Revenue Dept and I would definitely get my refund in another 10 days and if at all the refund did not reflect in my card account by 28th Sept 2008 then I should call again for the same issue and ask for her.
As usual and expected from the famous fraud Kingfisher Airline, there was no refund even after that.
On 29th Sept 2008, I again called up the helpline at 09.30 am in Pune and asked for Sangeeta but she was not there so Shiju connected me to Varsha (floor Supervisor).
I asked her about my refund case and she also said that my refund was being shown processed with the
Reference no 090-047-001-3768 and maybe it is a delay as it was a travel agency booking to which I told her that I had called Deccan to book the tickets over phone as vouchers CANNOT BE REDEEMED ONLINE OR THROUGH A TRAVEL AGENCY.
Then she said she will speak to the revenue dept (you) and give me callback with the update in few hours but there was no call from her.
At 2.20 pm I called again and spoke to Varsha and she said that she has not received any reply from your side (revenue dept) and she needs more time and by 4.30pm she will definitely give me a call for the update.
At about 5pm in the evening I called up again and asked for Varsha or Sangeeta to which I was kept on hold for few minutes and then I was informed by Monika(executive) that they both are working on my case and Varsha will call me back but I never received any call from her or Sangeeta.
Then again at night at 9.20 pm I called again and spoke to Sangeeta for my case and I reminded her about our conversation on 18th Sept 2008 to which she said she had told me to wait for 10 business days and not just 10 days which is complete lie but any how she should listen to her call for refreshing her memory as if it was 10 business 10days then how could she give me the date as 28th Sept 2008.
She told me that Eshwar Singh is the HOD Revenue dept who has the case and the delay is from his side. When I told her that I know you from my previous cases and if you remember I had met you in June 2007 for my refunds in your office.
She told me that I should contact you directly to solve my issue.
I called up again today morning 30th Sept 2008 for the status and spoke to Varsha and she gave me a completely new story that as per the KINGFISHER POLICY THERE WILL BE NO REFUND TO MY ACCOUNT
which again shows the efficiency of the fraud and cheat staff of KINGFISHER AIRLINE who gives all sort of stories every time you call for your problem.
Varsha gave me your office no as 080-39008888 which was again wrong info from a supervisor as this no is Bangalore booking no and not your office no who in turn gave me another no 080-65397204 as your no to which I called so many time but no one answers this no.
Then I had to call again and got your cell no as 0-9986-712-197 to which I have called so many times but you do not pick my calls which again shows how efficient you are.
I have been writing the complaints to the corncerend depts but no one is serious to give a reply and all they want is to make merry on other 's money by cheating.
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