[Resolved]  Koovs.com — Non-Delivery of goods

Hello, I Booked an order from online shoping portal www.Koovs.com. My order no is 633099, booked on 11-April-2012. The shipping address is "Himani Malik, H No 313, Jiwan Nager, Back of Munshi Ram Sweets, Hansi Road, KARNAL - 132001, HARYANA, Email : [protected]@gmail.com, Mobile : [protected]". The payment of Rs 393.00 was made through ICICI Bank Online Internet Banking. Prior to booking the order, Koovs.com customer care, confirm the order will reach up to 14-April-2012. Koovs.com dispatched this order on 16th- April which they were suppose to deliver on 14th-April. Koovs.com dispatch this order through FedEx courier services with Track id [protected]. When I am trying to track this order from FedEx with same Track id, FedEx failed to acknowledge the Track Id stating that they required 12 digit id, where is Track id provided by Koovs.com was 15 digit id.

Still the order is not delivered at destination, neither Koovs.com nor FedEx is willing to help.

Regards.
Pankaj Arora
[protected]
[protected]@gmail.com