[Resolved]  Kotak Bank Credit Card — Breach of terms and conditions

Address:

Pune, Maharashtra

I have Kotak Bank Credit Card and an Add On Card. The reason for taking this card was to get 2 Free PVR M Coupons if you spend INR 7500 or more in a billing cycle.

The following are the reasons for our complaints.

1. Every month there is some technical issue because of which there is a delay in getting the Free PVR M Coupons on time. The delay causes mental agony and by the time they are issued the desired movie is taken off from the theatres.

2. The customer care doesn't give any reason for delay and even if raises the complaint there is no resolution.

3. All the time fighting with Kotak for your rights causes a lot of mental agony and frustration.

4. They charge annual fees although the credit card is a free card. After a lot fighting they have taken the annual fee back.

5. Sometimes the credit card cannot be swiped and the reason given is a security issue with no further details.