[Resolved]  Kotak Mahindra Bank — Late fee charged incorrectly

Please waive if the late fee of inr 100 that has been charged on 26th feb as I was sick n hospitalized from 20th Feb to 28th Feb.
This late fee is hitting my credit score which I cannot afford for just 100 INR.
I have made the payment in full nd in past as well i'd made the payment on time. I can furnish my docs if req.
As per Indian law, it can be waived of in genuine case. Kindly waive it off for me.
Im pretty pissed off as I have beeb tryin to reach ccare for a while now. The chat option doesn't work. The email option is not there. The calling option I have to repeat everything again n again n I get disconnected every now n then.
I can't follow up over calls again n again. Send me an email or so or just waive it off.
Card ending in 3477
Yogita Rao
[protected] - CASE NUMBER
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Mar 12, 2024
Complaint marked as Resolved 
Kotak Mahindra Bank customer support has been notified about the posted complaint.
Mar 04, 2024
Updated by Nicky_rao_99
When will it get waived off? I need a confirmation.
Mar 05, 2024
Updated by Nicky_rao_99
Its hitting my cibil. I want it removed before next statement generation.
Mar 05, 2024
Updated by Nicky_rao_99
I am not receiving a response on my complaint. I will take legal action if this will hit my cibil. Remove it asap
Mar 07, 2024
Updated by Nicky_rao_99
Kotak bank is not revoking late fee
Mar 07, 2024
Updated by Nicky_rao_99
They are neither calling me or emailed me for reversal. I want to get this revoked asap. I ll be forced to file action. Its been a week now.
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