[Resolved]  Kotak Mahindra Bank — False Commitment in Credit Card Sale

Dear All,

I am writing to express my dissatisfaction with the false information I was given by one of your sales agents when I was sold a credit card.

I was told that the joining fee and annual fee were zero and that it was part of a pre-approved special offer. However, when I contacted your customer care today, I was informed that I had to pay an annual fee.

I am disappointed that I was given false information by one of your employees, and I feel that I have been misled.

I trust that you will take appropriate action to ensure that this does not happen again, and I look forward to receiving your response.

Thank you for your time.

Email: [protected]@GMAIL.COM
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May 23, 2023
Complaint marked as Resolved 
Nicely resolved
Kotak Mahindra Bank customer support has been notified about the posted complaint.
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